At a Glance
- Tasks: Manage patient communication and admin tasks in a busy aesthetics clinic.
- Company: Dynamic aesthetics clinic in Central London with a supportive team.
- Benefits: Competitive salary, flexible WFH options after probation, and no weekend work.
- Other info: Fast-paced environment with opportunities for growth and development.
- Why this job: Join a vibrant team and make a difference in patient care.
- Qualifications: Experience in medical administration preferred; training provided for aesthetics knowledge.
The predicted salary is between 30000 - 35000 £ per year.
A busy aesthetics clinic is looking for a Medical Administrator to join their patient-facing admin team. This is not a front-of-house role - front desk cover is already in place - the focus is on managing patient communication and admin behind the scenes, particularly following up with patients by telephone after they have received correspondence. It is a busy environment, so resilience and the ability to stay organised under pressure are essential.
Key Responsibilities
- Patient Communication & Follow-Up
- Answering incoming calls and handling patient bookings.
- Following up with patients after letters, emails, or previous calls to check they have received information, answer questions, and arrange next steps - this is a proactive, outbound-calling part of the role, but it is not sales-driven.
- Managing patient correspondence via email and telephone, responding to queries and booking requests.
- Labs & External Liaison
- Liaising with labs and external providers, including arranging and chasing x-rays and results.
- Clinical Support
- General administrative support for the clinical team.
What We are Looking For
- Previous experience in a clinic, aesthetic, or medical administration setting is preferred.
- Familiarity with aesthetic/cosmetic procedures is a strong plus (understanding what a liposuction or blepharoplasty is, for example) - training can be provided if not.
- A confident, "impeccable" telephone manner - comfortable picking up the telephone and calling patients, not afraid of the telephone.
- Calm under pressure and able to work in a busy, high-energy environment.
- No requirement for front-of-house/reception experience, as this is covered separately by the existing team.
Additional Information
- Full-time, on-site role.
- Standard hours are Monday to Friday, 9am-6pm - no Saturday working required.
- Flexibility to work from home one day a week may be considered after a successful probation period, based on performance and trust.
This post is subject to the Rehabilitation of Offenders Act 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
BSR Health are a Specialist Healthcare Agency. If you are interested in working with us, or have any other questions about this role, please don't hesitate to get in touch.
Medical Administrator in London employer: BSR Health Recruitment Ltd Careers
Join our leading independent clinical audiology practice in Central/North London, where we prioritise patient-centred care and professional growth. With state-of-the-art facilities and a collaborative work culture, we offer competitive salaries and performance-related commissions, ensuring that your hard work is rewarded. As part of our ambitious expansion, you'll have the opportunity to develop your skills in a supportive environment while making a meaningful impact on patients' lives.
Contact Details:
BSR Health Recruitment Ltd Careers Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Medical Administrator in London
✨Get Involved with Local Health Initiatives
Join local community health events or volunteer for organisations like public health agencies. This not only builds your experience but also helps you network with industry professionals who might know of openings at places like BSR Health Recruitment Ltd Careers.
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Check out associations like the Institute of Healthcare Management. They often have job boards, networking events, and conferences that are perfect for connecting with potential employers in health sciences administration.
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Follow health policy news and trends—being knowledgeable about the current landscape will not only help you in interviews but also make you stand out as a candidate. You can discuss recent developments and their implications when chatting with folks at BSR Health Recruitment Ltd Careers.
✨Apply Through Our Website for Better Visibility
When you find roles that excite you, especially at places like BSR Health Recruitment Ltd Careers, don’t forget to apply through our website. This can sometimes give you an edge by showing the employer you’re savvy and committed to finding the right fit.
We think you need these skills to ace Medical Administrator in London
Some tips for your application 🫡
Highlight Your Relevant Experience:When applying for a role in health sciences administration, it's super important to spotlight any relevant experience you have in healthcare settings. Whether you've worked in a hospital, a clinic, or any related environment, make sure to detail those roles in your CV – focusing on your responsibilities and achievements that align with the job at BSR Health Recruitment Ltd Careers.
Showcase Your Administrative Skills:Administrative skills are key in this field, so don’t hold back! Make sure your CV reflects your proficiency in things like scheduling, data management, and compliance with health regulations. Mention specific software you’ve used, such as patient management systems, as this will demonstrate your hands-on abilities and readiness for the role at BSR Health Recruitment Ltd Careers.
Craft a Meaningful Cover Letter:Your cover letter should reflect your passion for the health sciences field and your eagerness to contribute to BSR Health Recruitment Ltd Careers. Share a bit about why you’re drawn to this sector, any impactful situations or challenges you’ve encountered, and how they’ve shaped your desire to work in health sciences administration. This personal touch can really set you apart!
Tailor Your Documents to the Job:Don't use a one-size-fits-all approach! Make sure your CV and cover letter are specifically tailored for this role. Highlight any certifications you have relevant to health administration, and ensure you clearly connect your previous roles to the skills needed for the full-time position at BSR Health Recruitment Ltd Careers. This way, you're showing them you’ve done your homework and are genuinely interested in being a part of their team.
How to prepare for a job interview at BSR Health Recruitment Ltd Careers
✨Showcase Your Administrative Skills
In health sciences administration, being organised is key. Make sure you can demonstrate your skills in managing schedules, paperwork, and data accurately. Be ready to discuss specific tools you've used, like electronic health record systems or scheduling software, and how they improved efficiency in your past experiences.
✨Know Your Regulations
Familiarity with healthcare regulations and compliance is crucial. Brush up on HIPAA, GDPR, or other relevant policies before your interview. We recommend preparing examples of how you've ensured compliance or handled sensitive information in past roles—this will show you're not just knowledgeable but also responsible.
✨Prepare for Scenario Questions
Interviews for administrative roles often involve scenario-based questions to assess your problem-solving skills. Practice responses to common situations you might face, such as dealing with a challenging patient or managing a sudden schedule change. This will not only demonstrate your ability to think on your feet but also highlight your interpersonal skills.
✨Align Your Goals with the Organisation
As a full-time candidate, employers will want to know how your long-term career goals align with their mission. Take some time to research BSR Health Recruitment Ltd Careers’s values and be ready to tie your passion for health sciences administration into their objectives. Demonstrating enthusiasm and career alignment can be a game-changer in this competitive field!
