HR Operations Assistant in Leeds

Hybrid – 1-2 days a week in the Leeds (Garforth) office

£28,000 - £30,000 per annum + benefits

Hello from Bspoke Insurance Group! We know you’ll likely search for us before applying, so we’ll keep this short. The Bspoke Group provides insurance solutions tailored for an evolving world. We’re proud to have been awarded MGA of the year in the National Insurance Awards 2025. Our vision is to offer niche products through multiple distribution channels, whilst maintaining our specialist trademark. We’re rapidly growing, and that’s where you come in.

Why join Bspoke? Joining Bspoke means more than just having a job. We don’t follow the usual corporate path – instead, we embrace a dynamic and non-traditional approach. We’re a driven, passionate team that’s genuinely excited about what we do, and we’re proud of it. Delivering exceptional experiences for both our colleagues and customers starts with ensuring a fantastic experience for our team. Our values serve as a compass reflecting our Group’s core principles and ethics, to enable us to deliver the best outcomes for our colleagues. Here’s a snapshot of our values:

• Relentlessly collaborate
• Defeated by nothing
• Proud to be ambitious
• Agile at our core
• We are our people

Role overview: To provide people administration support for the full colleague life cycle. This role supports day-to-day people activity, ensuring smooth operations across recruitment, employee relations, colleague records management, payroll and compliance processes. The role holder will act as the first point of contact for colleague queries, complete SMCR-related administration, and maintain accurate people data and documentation. They will have excellent organisational skills, an eye for detail, and a passion for supporting people processes, always aiming to create a positive colleague experience.

Key duties and responsibilities:

• Colleague Records Management: Maintain accurate and confidential colleague records, including updating people systems for the full colleague life cycle; from hiring to retiring. Update benefit records with providers and on people systems for new starters and leavers, ensuring all people changes are actioned promptly. Undertake payroll and all associated processes ensuring all colleagues are paid accurately. Identify and implement improvement efficiencies that enhance the colleague experience and benefit the business.
• Recruitment Support: Assist the Talent and Growth Specialist with the recruitment process, including preparing offer letters and contracts. Conduct background checks, reference verification, and other pre-employment checks.
• Onboarding & Offboarding: Coordinate onboarding activities for new colleagues, including preparing induction materials and scheduling orientation sessions. Support the offboarding process by collecting exit interview feedback and completing necessary documentation.
• People Support & Employee Relations: Provide day-to-day support to colleagues on people-related queries, ensuring timely and accurate responses. Assist in arranging meetings, handling confidential matters, and providing policy advice.
• Health, Safety & Wellbeing: Manage the administrative processes to completion relating to health and safety including, risk assessments, home working, Health Executive guidelines, etc. Ensure health and safety records are maintained and accurate for each office.
• Colleague Development: Assist the Learning and Development Specialist with administering the eLearning platform and support the delivery of people updates to colleagues.
• People Reporting, Risk & Compliance: Assist in preparing people reports and metrics; ensuring they are relevant, engaging and insightful. Ensure compliance with UK employment laws and internal policies, identifying opportunities to refresh the content, approach and tone. Identify people risks and issues potentially impacting the business or customers.

Skills & Knowledge:

• Essential: A proactive attitude and eagerness to support the team in delivering an exceptional people service. Strong organisational skills with the ability to prioritise tasks and meet deadlines. Excellent communication and interpersonal skills, with a focus on confidentiality and professionalism. Proficiency in Microsoft Office (Word, Excel, Outlook) and familiarity with people software systems is essential. Familiarity with people systems and the ability to effectively use digital tools to manage data and processes. Ability to interpret and administer people policies, processes and data accurately. Professional, credible, empathetic and responsive in approach. Ability to quickly build strong relationships with colleagues at all levels, demonstrating empathy and compassion. Takes responsibility for tasks and issues through to conclusion.
• Desirable: Experience of using Workday and Cascade, or other HRIS systems. Knowledge of best practice approaches to colleague experience, wellbeing and people operations. Understanding of continuous improvement principles within people administration.

Experience & Qualifications:

• Essential: Minimum of 3 years’ experience working in a HR/People Team, with responsibility for administrative processes, data management and colleague support. GCSE grade A – C in Mathematics and English or equivalent.
• Desirable: Previous experience in a people administrative role, ideally within a regulated industry is advantageous. CIPD Level 3 qualification (or willingness to work towards it) is preferred. Experience in supporting SMCR-related administrative processes. Exposure to payroll administration.

Sounds like you? We at Bspoke are ready so if this role sounds like you apply today. If we’re lucky to be inundated with quality applications we may close the application early, so what are you waiting for?