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For Companies At a Glance
- Tasks: Provide IT support and resolve technical issues for employees across the organisation.
- Company: Bspoke Insurance Group, a dynamic company offering tailored insurance solutions.
- Benefits: Competitive pay, flexible working options, and opportunities for professional growth.
- Why this job: Join a forward-thinking team and enhance your tech skills while making a real impact.
- Qualifications: Experience in IT support, strong problem-solving skills, and knowledge of Microsoft 365.
- Other info: Great opportunity for career advancement in a supportive and collaborative environment.
The predicted salary is between 28800 - 48000 £ per year.
Job Overview
Bspoke Insurance Group provided pay range: This range is provided by Bspoke Insurance Group. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Bspoke Insurance Group is a dynamic and non-traditional company that offers insurance solutions tailored for an evolving world. We’re proud to have been awarded MGA of the year in the National Insurance Awards 2025.
Role Overview
The Internal IT Helpdesk Support role serves as the first point of contact for technical assistance across the organisation. It is responsible for efficiently managing and resolving IT incidents and service requests to minimise disruption to daily operations.
Key Responsibilities:
- Act as the first point of contact for employees seeking IT support via phone, email, or the ticketing system.
- Diagnose and resolve technical issues related to hardware, software, mobile devices, and peripheral equipment.
- Provide user support for core business applications, including Microsoft 365, collaboration tools, and line-of-business systems.
- Administer user accounts, permissions, and security groups across Active Directory, Microsoft 365, and other relevant platforms.
- Support onboarding and offboarding processes, including device setup, software installation, and access provisioning.
- Monitor, prioritise, and manage service tickets in line with agreed service level agreements (SLAs).
- Escalate complex or unresolved incidents to second- or third-line support teams or external vendors as appropriate.
- Maintain accurate documentation of issues, resolutions, and updates within the IT knowledge base.
- Assist with routine IT operations such as patching, system upgrades, and scheduled maintenance activities.
- Contribute to the ongoing improvement of IT service delivery and the overall end-user experience.
Requirements
Suitable candidates will have:
- Previous experience in an IT helpdesk, desktop support, or similar technical support role.
- Minimum of 2 years’ experience providing IT support in a professional environment.
- Solid working knowledge of Windows operating environments
- Familiarity with Microsoft 365 applications, including Outlook, Teams, SharePoint, and OneDrive
- Understanding of core networking concepts such as VPN, DNS, DHCP, and Wi-Fi
- Experience in account administration using Active Directory
- Proficiency in using IT ticketing systems (e.g. Freshdesk, Freshservice)
- Strong analytical and problem-solving abilities
- Excellent communication and interpersonal skills, with a focus on customer service
- Ability to manage multiple priorities and perform effectively under pressure
- High attention to detail with a methodical and organised approach
- Collaborative team player with a proactive attitude and willingness to learn
- Experience supporting hybrid and remote working environments
- Exposure to endpoint security tools and mobile device management platforms
- Industry-recognised certifications such as CompTIA A+, Network+, Microsoft Certified: Modern Desktop Administrator Associate, or ITIL Foundation.
We are an equal opportunities employer and welcome applications from all qualified candidates.
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IT Support Technician employer: Bspoke Insurance Group
Contact Detail:
Bspoke Insurance Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Technician
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, attend industry meetups, and join online forums. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Ace that interview! Research common IT support interview questions and practice your responses. Be ready to showcase your problem-solving skills with real-life examples from your previous roles.
✨Tip Number 3
Show off your skills! If you have any relevant projects or experiences, create a portfolio or a personal website. This is a great way to demonstrate your technical abilities and stand out from the crowd.
✨Tip Number 4
Apply through our website! We make it easy for you to find and apply for the right role. Keep an eye on our listings and don’t hesitate to reach out if you have any questions about the application process.
We think you need these skills to ace IT Support Technician
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the IT Support Technician role. Highlight your relevant experience, especially in helpdesk support and any specific technologies mentioned in the job description. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about IT support and how you can contribute to our team. Keep it concise but engaging, and don’t forget to mention your familiarity with Microsoft 365 and other tools we use.
Show Off Your Problem-Solving Skills: In your application, give examples of how you've tackled technical issues in the past. We love seeing candidates who can think on their feet and resolve problems efficiently. Share a story or two that showcases your analytical abilities!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our dynamic team at Bspoke Insurance Group!
How to prepare for a job interview at Bspoke Insurance Group
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around Windows environments and Microsoft 365 applications. Be ready to discuss your experience with troubleshooting hardware and software issues, as well as any specific tools you've used in previous roles.
✨Show Off Your Customer Service Skills
As an IT Support Technician, you'll be the first point of contact for users needing help. Prepare examples of how you've successfully resolved user issues in the past, highlighting your communication skills and ability to stay calm under pressure.
✨Familiarise Yourself with the Company
Do a bit of research on Bspoke Insurance Group and their approach to IT support. Understanding their values and how they operate will help you tailor your answers and show that you're genuinely interested in the role and the company.
✨Prepare for Scenario Questions
Expect to face scenario-based questions during your interview. Think about common IT issues you’ve encountered and how you resolved them. This will demonstrate your problem-solving abilities and your methodical approach to IT support.