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For Companies At a Glance
- Tasks: Manage complaints and feedback for Acute Hospital Services, ensuring quality service.
- Company: Northern Health and Social Care Trust, dedicated to improving patient experiences.
- Benefits: Competitive salary, supportive work environment, and opportunities for professional growth.
- Why this job: Make a real difference in patient care by addressing concerns and enhancing services.
- Qualifications: Strong communication skills and experience in handling feedback effectively.
- Other info: Join a team committed to excellence in healthcare and community support.
The predicted salary is between 36000 - 60000 £ per year.
The post holder will be responsible for the management of complaints and service user feedback for Acute Hospital Services, Medicine and Emergency Medicine (MEM) & Surgical and Clinical Services (SCS) Divisions within the Northern Health and Social Care Trust.
Responsibilities
- Ensure all complaints, and other forms of service user feedback including enquiries are handled in accordance with the Trust Policies and Procedures.
Skills and Qualifications
- Good interpersonal and written communication skills.
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Complaints Manager employer: BSO Recruitment & Selection Services
Contact Detail:
BSO Recruitment & Selection Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Complaints Manager
✨Tip Number 1
Network like a pro! Reach out to people in the healthcare sector, especially those working in complaints management. A friendly chat can open doors and give you insights that might just land you that Complaints Manager role.
✨Tip Number 2
Prepare for interviews by practising common questions related to complaints handling and service user feedback. We recommend role-playing with a friend or using online resources to boost your confidence and communication skills.
✨Tip Number 3
Showcase your interpersonal skills! During interviews, share examples of how you've effectively managed complaints or resolved conflicts in the past. This will demonstrate your ability to handle the responsibilities of the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Complaints Manager
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the role of Complaints Manager. We want to see how you can handle complaints and feedback effectively, so don’t hold back on showcasing relevant examples!
Show Off Your Communication Skills: Since good interpersonal and written communication skills are key for this role, ensure your application is clear, concise, and free of errors. We’re looking for someone who can articulate their thoughts well, so let your writing shine!
Follow the Trust Policies: Familiarise yourself with the Trust’s policies and procedures regarding complaints management. Mentioning your understanding of these in your application will show us that you’re serious about adhering to the standards expected in this role.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us during the hiring process!
How to prepare for a job interview at BSO Recruitment & Selection Services
✨Know the Trust Inside Out
Before your interview, make sure you research the Northern Health and Social Care Trust thoroughly. Understand their policies and procedures regarding complaints management. This will not only show your interest but also help you answer questions more effectively.
✨Showcase Your Communication Skills
As a Complaints Manager, strong interpersonal and written communication skills are crucial. Prepare examples from your past experiences where you successfully handled complaints or feedback. Be ready to demonstrate how you can communicate effectively with service users and colleagues alike.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving abilities. Think of specific situations where you resolved complaints or improved service user feedback processes. Use the STAR method (Situation, Task, Action, Result) to structure your responses clearly.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask insightful questions about the role and the Trust. This shows your enthusiasm and helps you gauge if the position is the right fit for you. Consider asking about the challenges they face in complaints management or how they measure success in this role.
