Customer Helpline Officer in Belfast

To assist the Customer Helpline Supervisor in the provision of an efficient and effective customer focused service to Health and Social Care (NI) (HSCNI) customers in line with PaLS policies and procedures, ensuring Service Level Agreement and Business Plan objectives are achieved.

Responsibilities

• To assist the Customer Helpline Supervisor in the provision of an efficient and effective customer focused service to Health and Social Care (NI) (HSCNI) customers in line with PaLS policies and procedures, ensuring Service Level Agreement.

Skills and Qualifications

• A minimum of 5 GCSE’s at Grade A-C to include Mathematics and English OR relevant NVQ Level 2 or GNVQ qualification plus 1 year’s relevant experience.
• Demonstrate knowledge of a purchasing and supply and/or finance related computerised and e-commerce systems.