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- Tasks: Lead and support busy clinical admin teams across multiple GP sites.
- Company: Join Penrose Health, a leading healthcare provider in South East London.
- Benefits: Competitive salary, training opportunities, and a chance to make a real impact.
- Why this job: Be part of a mission to deliver outstanding healthcare and improve patient experiences.
- Qualifications: Strong communication skills and experience in managing people and processes.
- Other info: Dynamic environment with a focus on continuous improvement and career growth.
The predicted salary is between 36000 - 60000 £ per year.
We are looking for an organised, supportive and detail-focused Service Delivery Manager to help lead our busy back-office clinical administrative teams across multiple GP sites. In this role, you’ll support the Service Manager in overseeing several key functions, including referrals, medical reports, document assessment, laboratory results and general clinical administration. You will provide day-to-day supervision, deliver training, conduct audits, drive quality, and ensure we provide accurate and efficient support to patients and clinicians.
What We're Looking For
- Strong communicator with proven experience managing people and processes
- Excellent attention to detail – accuracy really matters in this role
- Confident problem solver who thrives in busy environments
- Ability to coach, support and develop staff
- NHS experience helpful but not essential
Key Responsibilities
- Lead and support multiple admin teams (referrals, medical reports, document processing, labs)
- Deliver training and complete quality audits
- Monitor performance, workflow volumes and turnaround times
- Work closely with internal and external partners (GPs, clinical teams, hospitals, insurers)
- Improve processes to enhance patient experience and service efficiency
If you’re passionate about developing people, improving processes and delivering high-quality administrative services, we’d love to hear from you.
Service Delivery Manager - Clinical Admin employer: BSL
Contact Detail:
BSL Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Delivery Manager - Clinical Admin
✨Tip Number 1
Network like a pro! Reach out to your connections in the healthcare sector, especially those who work in clinical admin. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by practising common questions related to service delivery and team management. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your problem-solving skills during interviews. Think of specific examples where you improved processes or supported your team effectively. This will demonstrate your fit for the Service Delivery Manager role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest roles we have available, so keep checking back!
We think you need these skills to ace Service Delivery Manager - Clinical Admin
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Service Delivery Manager role. Highlight your experience in managing teams and processes, as well as any relevant NHS experience, even if it's not essential.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're passionate about improving processes and developing people. Share specific examples of how you've successfully led teams or improved service efficiency in the past.
Showcase Your Communication Skills: As a strong communicator, it’s important to demonstrate this in your application. Use clear and concise language, and make sure to proofread for any errors. Attention to detail is key, so show us you can deliver accurate information!
Apply Through Our Website: We encourage you to apply directly through our website. This way, you’ll ensure your application reaches us quickly and efficiently. Plus, you can check out more about our culture and values while you’re there!
How to prepare for a job interview at BSL
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Service Delivery Manager in clinical admin. Familiarise yourself with key functions like referrals and document processing, as well as how they impact patient experience. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your Communication Skills
As a strong communicator, it's essential to highlight your ability to manage people and processes effectively. Prepare examples from your past experiences where you've successfully led teams or improved workflows. This will show that you can thrive in busy environments and support your colleagues.
✨Emphasise Attention to Detail
Accuracy is crucial in this role, so be ready to discuss how you ensure high-quality work. Bring up specific instances where your attention to detail made a difference, whether it was through conducting audits or delivering training. This will reassure the interviewers that you take quality seriously.
✨Prepare for Problem-Solving Scenarios
Expect to face questions about how you would handle challenges in the role. Think of examples where you've successfully solved problems or improved processes in previous positions. This will demonstrate your proactive approach and ability to enhance service efficiency, which is key for the position.
