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- Tasks: Lead and support busy clinical admin teams across multiple GP sites.
- Company: Join Penrose Health, a leading healthcare provider in South East London.
- Benefits: Competitive salary, training opportunities, and a chance to make a real impact.
- Why this job: Be part of a mission to deliver outstanding healthcare and improve patient experiences.
- Qualifications: Strong communication skills and experience in managing people and processes.
- Other info: Dynamic environment with a focus on continuous improvement and career development.
The predicted salary is between 36000 - 60000 £ per year.
We are looking for an organised, supportive and detail-focused Service Delivery Manager to help lead our busy back‐office clinical administrative teams across multiple GP sites. In this role, you'll support the Service Manager in overseeing several key functions, including referrals, medical reports, document assessment, laboratory results and general clinical administration. You will provide day‐to‐day supervision, deliver training, conduct audits, drive quality, and ensure we provide accurate and efficient support to patients and clinicians.
What We're Looking For
- Strong communicator with proven experience managing people and processes
- Excellent attention to detail – accuracy really matters in this role
- Confident problem solver who thrives in busy environments
- Ability to coach, support and develop staff
- NHS experience helpful but not essential
Key Responsibilities
- Lead and support multiple admin teams (referrals, medical reports, document processing, labs)
- Deliver training and complete quality audits
- Monitor performance, workflow volumes and turnaround times
- Work closely with internal and external partners (GPs, clinical teams, hospitals, insurers)
- Improve processes to enhance patient experience and service efficiency
If you're passionate about developing people, improving processes and delivering high-quality administrative services, we'd love to hear from you.
We are unfortunately unable to sponsor applicants for this role, so you will need to have right to work in the UK in order to apply for this role.
About Penrose Health
Penrose Health is on a mission to deliver outstanding healthcare to every patient we serve. We care for 75,000+ people across 9 sites in South East London, supported by a team of 200+ clinicians and staff. Our model is built on permanent, diverse teams, strong governance, and a clear focus on continuity, quality, and access. We work closely with NHS partners to deliver a full range of services from routine checks to complex, long‐term care backed by robust systems and a culture of continuous improvement. We're proud to hold a CQC "Good" rating and consistently receive strong feedback from patients.
Service Delivery Manager - Clinical Admin in London employer: BSL
Contact Detail:
BSL Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Delivery Manager - Clinical Admin in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the healthcare sector, especially those who work in clinical admin. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by practising common questions related to service delivery and team management. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your problem-solving skills during interviews. Think of specific examples where you improved processes or supported your team effectively. This will demonstrate your fit for the role!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the details about the role and our amazing team there.
We think you need these skills to ace Service Delivery Manager - Clinical Admin in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Service Delivery Manager role. Highlight your experience in managing teams and processes, as well as any relevant NHS experience, even if it's not essential.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're passionate about improving processes and developing people. Share specific examples of how you've successfully led teams or improved service efficiency in the past.
Showcase Your Attention to Detail: Since accuracy is key in this role, make sure your application is free from typos and errors. A well-organised application will demonstrate your attention to detail right from the start!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of being noticed. It’s the easiest way for us to keep track of your application and get back to you quickly!
How to prepare for a job interview at BSL
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Service Delivery Manager in clinical admin. Familiarise yourself with key functions like referrals and medical reports, as well as the importance of accuracy in this role. This will help you demonstrate your knowledge and enthusiasm during the conversation.
✨Showcase Your Communication Skills
As a strong communicator, it's essential to highlight your experience managing teams and processes. Prepare examples of how you've effectively communicated with both staff and external partners, such as GPs or hospitals. This will show that you can lead and support multiple admin teams successfully.
✨Emphasise Problem-Solving Abilities
In a busy environment, being a confident problem solver is crucial. Think of specific instances where you've tackled challenges in previous roles, especially those related to improving processes or enhancing patient experiences. Sharing these stories will illustrate your capability to thrive under pressure.
✨Prepare for Questions on Training and Development
Since you'll be delivering training and coaching staff, be ready to discuss your approach to developing people. Consider how you've previously supported team members in their growth and how you measure success in training. This will show your commitment to fostering a positive work environment.
