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- Tasks: Lead and inspire a contact centre team to deliver top-notch patient service.
- Company: A leading healthcare organisation in Greater London with a focus on patient care.
- Benefits: Competitive salary, career development opportunities, and a supportive work environment.
- Why this job: Make a real difference in patient care while developing your leadership skills.
- Qualifications: Experience in high-volume environments and strong communication skills required.
- Other info: Join a dynamic team dedicated to improving healthcare services.
The predicted salary is between 36000 - 60000 £ per year.
A leading healthcare organization in Greater London is seeking a Deputy Service Manager for the Patient Triage team. In this pivotal leadership role, you will manage and motivate a contact centre team, ensuring excellent patient service while supporting staff development.
Responsibilities include:
- Training
- Performance audits
- Resolving escalated queries
- Collaborating with clinical teams
The ideal candidate has experience in a high-volume environment, is confident in providing constructive feedback, and communicates effectively across all levels. This position requires a right to work in the UK.
Lead Patient Triage: Deputy Service Manager in London employer: BSL
Contact Detail:
BSL Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Lead Patient Triage: Deputy Service Manager in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the healthcare sector, especially those who work in patient services. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for the interview by researching the organisation and its values. We want you to show how your experience aligns with their mission, especially in managing teams and enhancing patient service.
✨Tip Number 3
Practice your responses to common interview questions, particularly around leadership and conflict resolution. We suggest using the STAR method to structure your answers – it’s a game changer!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always on the lookout for passionate candidates like you to join our team.
We think you need these skills to ace Lead Patient Triage: Deputy Service Manager in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Deputy Service Manager role. Highlight your leadership experience and any relevant achievements in patient service to grab our attention!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Patient Triage team. Share specific examples of how you've motivated teams or resolved complex queries in the past.
Showcase Your Communication Skills: Since effective communication is key in this role, make sure your application showcases your ability to communicate clearly and confidently. Whether it's in your CV or cover letter, let us see your style!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at BSL
✨Know Your Stuff
Make sure you understand the ins and outs of patient triage and the specific responsibilities of a Deputy Service Manager. Brush up on your knowledge about managing contact centre teams and how to motivate staff effectively.
✨Showcase Your Leadership Skills
Prepare examples from your past experiences where you've successfully led a team or resolved escalated queries. Highlight your ability to provide constructive feedback and how it has positively impacted team performance.
✨Communicate Clearly
Practice articulating your thoughts clearly and confidently. Since this role involves collaboration with clinical teams, be ready to discuss how you would communicate effectively across different levels within the organisation.
✨Ask Insightful Questions
Prepare thoughtful questions about the team dynamics, training processes, and how success is measured in the role. This shows your genuine interest in the position and helps you gauge if it's the right fit for you.
