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- Tasks: Lead a dynamic team in delivering exceptional patient care and support.
- Company: Join Penrose Health, a leading healthcare provider in South East London.
- Benefits: Competitive salary, supportive work culture, and opportunities for professional growth.
- Why this job: Make a real difference in patients' lives while developing your leadership skills.
- Qualifications: Experience in team support and a passion for patient care.
- Other info: Be part of a diverse team dedicated to continuous improvement and quality healthcare.
The predicted salary is between 36000 - 60000 £ per year.
As our Deputy Service Manager for the Patient Triage team, you’ll be the driving force behind a team that’s often the first point of contact for patients. Every call is an opportunity to make a difference — and you’ll make sure those moments count. Your mission? To ensure patients get the right help, at the right time, with empathy and efficiency.
This isn’t just another Contact Centre job. It’s a leadership role with purpose. You’ll use your experience in managing teams, coaching individuals, and improving performance to create a supportive environment where staff feel confident and patients feel cared for. From training new starters to troubleshooting complex queries, you’ll be the person who keeps everything running smoothly.
You’ll be the bridge between people and care - guiding your team, collaborating with clinical staff, and making sure processes work seamlessly. If you love solving problems, supporting others, and seeing the impact of your work every single day, this is the role for you.
Responsibilities- Leading and supporting the contact centre team. Motivating staff, fostering a positive culture, and ensuring everyone has the tools and confidence to deliver excellent patient service.
- Training staff and auditing performance. Designing and delivering training sessions, coaching individuals, and reviewing call handling and booking workflows to maintain high standards.
- Resolving escalated queries and troubleshooting issues. Acting as the go-to problem solver for complex patient situations, supporting staff under pressure, and liaising with clinical teams to find quick, practical solutions.
- Working closely with clinical staff and management. Building strong relationships across departments, ensuring smooth communication between the contact centre and clinical teams, and contributing to operational improvements.
- Have experience supporting a busy team. You understand the pace, challenges, and importance of delivering consistent service in a high-volume environment.
- Are confident auditing and giving feedback professionally. You can review work objectively, provide constructive feedback, and help colleagues improve without compromising morale.
- Are calm, approachable, and organised. You stay composed under pressure, support your team with empathy, and manage multiple priorities effectively.
- Communicate well with both frontline staff and senior leaders. You can adapt your style to different audiences, ensuring clarity and collaboration at all levels.
We are unfortunately unable to sponsor applicants for this role, so you will need to have right to work in the UK in order to apply for this role.
About Penrose Health. Penrose Health is on a mission to deliver outstanding healthcare to every patient we serve. We care for 75,000+ people across 9 sites in South East London, supported by a team of 200+ clinicians and staff. Our model is built on permanent, diverse teams, strong governance, and a clear focus on continuity, quality, and access. We work closely with NHS partners to deliver a full range of services from routine checks to complex, long-term care backed by robust systems and a culture of continuous improvement. We’re proud to hold a CQC "Good" rating and consistently receive strong feedback from patients.
Deputy Service Manager (Patient Triage) in London employer: BSL
Contact Detail:
BSL Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Deputy Service Manager (Patient Triage) in London
✨Tip Number 1
Network like a pro! Reach out to people in the healthcare sector, especially those who work at Penrose Health. A friendly chat can open doors and give you insider info about the role.
✨Tip Number 2
Prepare for the interview by practising common questions related to team management and patient care. We recommend using the STAR method to structure your answers — it’ll help you showcase your experience effectively.
✨Tip Number 3
Show your passion for patient care! During interviews, share specific examples of how you've made a difference in previous roles. This will demonstrate your commitment to the mission of Penrose Health.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the details you need about the role and our amazing team.
We think you need these skills to ace Deputy Service Manager (Patient Triage) in London
Some tips for your application 🫡
Show Your Passion for Patient Care: When writing your application, let your passion for patient care shine through. We want to see how you can make a difference in patients' lives and how your experience aligns with our mission at Penrose Health.
Highlight Your Leadership Skills: As a Deputy Service Manager, you'll be leading a team. Make sure to showcase your leadership experience and how you've motivated and supported teams in the past. We love seeing examples of how you've fostered a positive culture!
Be Specific About Your Experience: Use specific examples from your previous roles to demonstrate your skills in managing high-volume environments and resolving complex queries. We appreciate clarity and detail, so don’t hold back on sharing your achievements!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Don’t miss out on being part of our amazing team!
How to prepare for a job interview at BSL
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Deputy Service Manager in Patient Triage. Familiarise yourself with the key tasks like leading a team, training staff, and resolving complex queries. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Leadership Skills
Prepare examples from your past experiences where you've successfully led a team or improved performance. Think about specific situations where you motivated staff or handled escalated issues. This will highlight your ability to foster a positive culture and support your team effectively.
✨Practice Empathy and Communication
Since this role involves being the bridge between patients and care, practice how you would communicate with both frontline staff and clinical teams. Be ready to discuss how you would handle difficult conversations or support your team under pressure, showcasing your calm and approachable nature.
✨Research Penrose Health
Take some time to learn about Penrose Health’s mission, values, and recent achievements. Understanding their focus on quality care and continuous improvement will allow you to align your answers with their goals, making you a more appealing candidate.
