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- Tasks: Lead and support clinical admin teams, ensuring efficient patient care and accurate processing.
- Company: Join Penrose Health, a dynamic healthcare provider impacting 85,000 lives in South East London.
- Benefits: Enjoy NHS pension, team socials, exclusive discounts, and leadership training opportunities.
- Why this job: Make a real difference in patient care while developing your leadership skills.
- Qualifications: Strong communication and management skills; NHS experience is a plus but not essential.
- Other info: Collaborative environment with excellent career growth potential.
The predicted salary is between 29000 - 33000 £ per year.
We are looking for an organised, supportive and detail-focused Deputy Service Manager to help lead our busy back-office clinical administrative teams across multiple GP sites. In this role, you’ll support the Service Manager in overseeing several key functions, including referrals, medical reports, document assessment, laboratory results and general clinical administration. You will provide day-to-day supervision, deliver training, conduct audits, drive quality, and ensure we provide accurate and efficient support to patients and clinicians.
Why join us?
- Involvement in service improvement and transformation: Impact the health of 85,000 people across south east London.
- Make a real impact: Play a vital role in patient care by ensuring accurate and timely processing of tests and investigations.
- Leadership development and training opportunities: Development in skills to progress your leadership skills in Penrose.
- Collaborative environment: Work alongside experienced healthcare professionals in a supportive, team-oriented setting.
- Flexible entry point: Perfect for candidates with a science background who want to enter the healthcare sector without needing a medical degree.
- Innovation & learning: Exposure to NHS systems and processes, giving you valuable insight into modern healthcare operations.
- Lifestyle benefits including NHS pension, team socials and exclusive employee discounts.
What We’re Looking For
- Strong communicator with proven experience managing people and processes.
- Excellent attention to detail – accuracy really matters in this role.
- Confident problem solver who thrives in busy environments.
- Ability to coach, support and develop staff.
- NHS experience helpful but not essential.
Key Responsibilities
- Lead and support multiple admin teams (referrals, medical reports, document processing, labs).
- Deliver training and complete quality audits.
- Monitor performance, workflow volumes and turnaround times.
- Work closely with internal and external partners (GPs, clinical teams, hospitals, insurers).
- Improve processes to enhance patient experience and service efficiency.
If you’re passionate about developing people, improving processes and delivering high-quality administrative services, we’d love to hear from you.
About Us
Penrose Health is on a mission to deliver outstanding healthcare to every patient we serve. We care for 75,000+ people across 9 sites in South East London, supported by a team of 200+ clinicians and staff. Our model is built on permanent, diverse teams, strong governance, and a clear focus on continuity, quality, and access. We work closely with NHS partners to deliver a full range of services from routine checks to complex, long-term care backed by robust systems and a culture of continuous improvement. We’re proud to hold a CQC 'Good' rating and consistently receive strong feedback from patients.
Details
- Date posted: 04 February 2026
- Salary: £29,000 to £33,000 a year
- Contract: Permanent
- Working pattern: Full-time
- Reference number:
- Job locations: 33 Penrose St, London, SE17 3DW; 3 Staunton Street, London, SE8 5DA
Purpose of the role
The Deputy Service Manager plays a key leadership role within our back-office clinical administrative service. The post-holder supports the management of multiple administrative teams, ensuring the safe, accurate and efficient delivery of all clinical correspondence, referrals, medical reports, laboratory results, and patient communications. The role requires excellent communication skills, strong attention to detail, and the ability to lead teams in a fast-paced environment. While NHS experience is an advantage, it is not essential – we welcome candidates with proven experience managing people and processes in a busy operational setting.
Key relationships
- Clinical Team: GPs, Nurses, Pharmacists, PAs, Paramedics, AHPs (for referrals, test results, and patient preparation).
- Non-Clinical Team: Reception, Triage, Data & Performance, Patient Experience (for coordination and record management).
- Patients: Direct interaction for basic checks, specimen collection, and explaining procedures.
- External stakeholders: hospital trusts, community services, insurers, solicitors, laboratories.
Key responsibilities
- A. Leadership of Multiple Administrative Teams
- Daily oversight of work queues and volumes.
- Coaching and pastoral support.
- Rota planning and leave management.
- Onboarding, competency sign-off and ongoing training.
- Deliver structured training across all admin workstreams.
- Conduct regular audits (coding accuracy, referral timeliness, lab results completion).
- Monitor and report on KPIs, including turnaround times, quality scores and workflow volumes.
- Support the Service Manager in implementing improvement plans.
- Maintain consistency with SOPs, clinical governance, and record management standards.
- Act as an escalation point for complex workflow or correspondence issues.
- Ensure smooth communication pathways across teams.
- Support service redesign in collaboration with clinical leadership.
- Build positive working relationships with external organisations.
- Ensure consistent and efficient processing across all administrative workflows.
- Identify process gaps and lead improvements to enhance patient safety and efficiency.
- Troubleshoot operational issues and implement sustainable solutions.
- Support updates of Penrose Portal SOPs, training packs and workflow guides.
- Regularly measure quality through audits, sampling, and staff feedback.
- Support incident reporting and root-cause investigations.
- Ensure best practice in data protection, confidentiality and clinical accuracy.
- Maintain robust record-keeping in line with NHS and organisational standards.
- Ensure administrative processes support smooth and timely communication with patients.
- Oversee accurate follow-up of results, referrals, and clinical enquiries.
- Support timely responses to patient feedback, complaints and queries.
- Identify improvements that enhance patient engagement and reduce avoidable delays.
Person Specification
Knowledge
- Essential
- Understanding of operational workflows in a high-volume service environment.
- Knowledge of people management practices (performance, coaching, rotas, training).
- Understanding of data accuracy, confidentiality and information governance principles.
- Aware of quality assurance or compliance frameworks in regulated sectors.
- Knowledge and experience in healthcare, primary care or regulated environments.
- Familiarity with EMIS, Anima, NHS e-Referrals or similar systems.
- Understanding of clinical correspondence pathways (results, referrals, documents).
Skills
- Essential
- Proven experience supervising or managing teams in a busy operational setting.
- Ability to manage workload allocation, queues and deadlines.
- Strong communication skills across multiple stakeholder groups.
- Ability to analyse issues, spot trends and implement practical solutions.
- Confident using digital systems and learning new software quickly.
- Ability to train staff and embed consistent standards.
- Ability to write clear SOPs or internal guidance (even basic ones).
- Experience conducting audits and leading quality improvement work.
- Experience using reporting tools or dashboards to monitor KPIs.
- Experience onboarding new starters and signing off competencies.
Behaviours
- Essential
- High attention to detail and commitment to accuracy.
- Calm under pressure with the ability to make sound decisions.
- Positive, supportive leadership style with a focus on coaching.
- Takes accountability for performance and quality standards.
- Professional, reliable and consistent communicator.
- Open to feedback and continuous improvement.
- Demonstrated ability to influence change across teams.
- Appetite for developing new systems or processes.
Qualifications
- RQF Level 2 in English and Maths e.g. GCSE (or equivalent).
- Qualification in leadership, supervision, business administration or healthcare administration (desirable).
- Evidence of CPD in coaching, quality improvement, data accuracy, or process management (desirable).
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Penrose Health
33 Penrose St
London
SE17 3DW
Clinical Admin Manager in London employer: BSL
Contact Detail:
BSL Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Clinical Admin Manager in London
✨Tip Number 1
Network like a pro! Reach out to people in the healthcare sector, especially those who work in admin roles. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Prepare for interviews by practising common questions related to clinical administration. Think about how your past experiences can showcase your attention to detail and problem-solving skills. We want you to shine!
✨Tip Number 3
Showcase your leadership skills! If you've led teams or projects before, be ready to discuss how you supported and developed others. This is key for a role like Deputy Service Manager.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are genuinely interested in joining our team at Penrose Health.
We think you need these skills to ace Clinical Admin Manager in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in managing teams and processes. We want to see how your skills align with the role of Clinical Admin Manager, so don’t hold back on showcasing your relevant achievements!
Show Off Your Attention to Detail: Since accuracy is key in this role, emphasise your attention to detail in your application. Use specific examples from your past experiences where your meticulous nature made a difference, whether it was in audits or managing workflows.
Communicate Clearly: Strong communication skills are essential for this position. In your written application, be clear and concise. Make sure your points come across effectively, as this will reflect your ability to communicate well in the workplace.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about who we are and what we do!
How to prepare for a job interview at BSL
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Clinical Admin Manager. Familiarise yourself with key functions like referrals, medical reports, and document processing. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Leadership Skills
As this role involves leading multiple admin teams, be prepared to discuss your experience in managing people and processes. Think of specific examples where you've successfully coached or supported team members, and how you've improved workflows in previous roles.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities in a busy environment. Prepare scenarios where you've had to troubleshoot operational issues or implement improvements. Use the STAR method (Situation, Task, Action, Result) to structure your answers effectively.
✨Highlight Your Attention to Detail
Accuracy is crucial in this role, so be ready to discuss how you ensure high standards in your work. Share examples of audits you've conducted or how you've maintained data accuracy in past positions. This will reassure the interviewers that you take quality seriously.
