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For Companies At a Glance
- Tasks: Support patients through the registration process and manage queries with care.
- Company: Join Penrose Health, a leading provider of outstanding healthcare in South East London.
- Benefits: Enjoy competitive salary, performance bonuses, professional development, and team socials.
- Other info: Be part of a supportive team focused on patient care and continuous improvement.
- Why this job: Make a real difference in healthcare access while developing your skills.
- Qualifications: Detail-oriented, organised, resilient, and empathetic with strong communication skills.
The predicted salary is between 30000 - 42000 £ per year.
DescriptionWere looking for someone who takes pride in getting the details right, keeping things running smoothly, and playing an important role in helping patients access care. This role focuses on accurate registrations, seamless processes, and ensuring every patient feels supported and connected to our care. As an Admin Assistant in our central operations hub, you\’ll guide patients through the registration journey, answer queries with care, and help ensure people stay registered with us. You\’ll be trusted to follow processes precisely, manage a steady flow of calls and forms, and contribute to the smooth growth of our practice community. You\’ll also play a part in patient retention, making supportive outbound calls to patients at risk of leaving and helping them stay connected to our services where possible. This role goes beyond routine admin; you\’ll work with colleagues across our practices, spot issues early, resolve patient problems quickly, and provide insights to help our teams grow a thriving, connected patient community.
Key Responsibilities
- Support patients through the full registration and de-registration process with accuracy and care.
- Handle a steady flow of calls, forms, and queries, following NHS and practice processes precisely.
- Make proactive retention calls to at-risk patients, helping them stay connected to our care.
- Handle objections with skill, turning uncertainty into confidence and completing registrations.
- Record key information and feedback to improve our processes and patient experience.
- Collaborate with colleagues across practices to remove barriers and ensure registrations run smoothly.
What Good Looks Like
Within a few weeks you\’ll be confidently handling registrations, answering queries, and making retention calls. Within six months, you\’ll be a reliable, trusted member of the team, consistently accurate in your work, proactive in supporting patients, and contributing insights to improve how we operate and reduce churn.
Skills, Knowledge And Expertise
- Detail-oriented with a focus on following processes exactly and getting things right the first time.
- Organised; able to manage forms, follow-ups, and logs so nothing slips through the cracks.
- Resilient; stays calm when faced with rejections, objections, or pressure.
- Persuasive; builds trust and helps patients make positive decisions about staying registered.
- Results-focused; motivated by targets and takes ownership of growth outcomes
- Empathetic but commercial; cares about patients and understands business impact
- Quick learner; picks up processes and NHS knowledge quickly and applies it with confidence
What Youorgot to be:
What you not:
We are not looking for purely basic admin with no patient contact, not someone who only ticks boxes, not someone who avoids engagement or accountability, and not someone who hates performance targets.
Benefits
We believe patients deserve seamless, supportive healthcare access, and the small details in the registration process make a big difference. Roles include the following benefits:
- Competitive salary + bonus based on performance
- Professional development and growth funding
- Birthday day off
- Cycle + tech schemes
- Company pension
- Paid sick pay
- Regular team socials and events
- Summer and festive extras
If you like working to clear goals, following processes carefully, and engaging with patients over the phone, this role is a chance to make a real difference in healthcare access. We love to meet you.
About Penrose Health
Penrose Health is on a mission to deliver outstanding healthcare to every patient we serve. We care for 75,000+ people across 9 sites in South East London, supported by a team of 200+ clinicians and staff. Our model is built on permanent, diverse teams, strong governance, and a clear focus on continuity, quality, and access. We work with NHS partners to deliver a full range of services from routine checks to complex, long-term care backed by robust systems and a culture of continuous improvement. We hold a CQC \”Good\” rating and receive strong feedback from patients. Learn more at penrosehealth.co.uk.
Seniority level
- Entry level
Employment type
- Contract
Job function
- Administrative
Industries
- Administrative and Support Services
#J-18808-Ljbffr
Admin Assistant - NHS Registrations employer: BSL
Contact Detail:
BSL Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Admin Assistant - NHS Registrations
✨Tip Number 1
Get to know the company inside out! Before your interview, check out Penrose Health's website and social media. Understanding their mission and values will help you connect with the team and show that you're genuinely interested in making a difference.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or family member. Focus on how you can demonstrate your attention to detail and patient care skills, as these are key for the Admin Assistant role.
✨Tip Number 3
Be ready to share your experiences! Think of specific examples where you've successfully handled calls or resolved issues. This will showcase your resilience and persuasive skills, which are crucial for keeping patients connected.
✨Tip Number 4
Don't forget to follow up! After your interview, send a quick thank-you email. Mention something specific from your conversation to remind them of your enthusiasm and commitment to the role. And remember, apply through our website for the best chance!
We think you need these skills to ace Admin Assistant - NHS Registrations
Some tips for your application 🫡
Get the Details Right: Make sure your application is spot on! Double-check for any typos or errors, as we really value attention to detail. Remember, this role is all about accuracy, so show us you can get it right the first time.
Show Your Organisational Skills: In your application, highlight how you manage tasks and keep things organised. We want to see that you can handle forms and follow-ups without letting anything slip through the cracks. Give us examples of how you've done this in the past!
Demonstrate Empathy and Communication: Since this role involves engaging with patients, let us know how you connect with people. Share experiences where you've helped others feel supported, especially in challenging situations. We love candidates who can build trust and make a difference!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team at Penrose Health!
How to prepare for a job interview at BSL
✨Know Your NHS Processes
Familiarise yourself with the NHS registration processes and any relevant policies. This will show that you understand the importance of accuracy and detail in your role, which is crucial for an Admin Assistant.
✨Practice Empathy and Communication
Since you'll be engaging with patients regularly, practice how to communicate empathetically. Role-play common scenarios where you might need to reassure or persuade patients, turning their uncertainties into confidence.
✨Demonstrate Organisational Skills
Prepare examples from your past experiences that showcase your organisational skills. Discuss how you've managed multiple tasks or handled a steady flow of information without letting anything slip through the cracks.
✨Show Resilience and Problem-Solving Ability
Be ready to discuss how you've dealt with rejections or objections in the past. Highlight your ability to stay calm under pressure and provide specific examples of how you resolved issues quickly and effectively.