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- Tasks: Lead and manage operations in a dynamic care environment, ensuring high-quality support.
- Company: Join BSL Care, a growing organisation focused on mental health and learning disabilities.
- Benefits: Competitive salary, progression opportunities, discounts, and supportive culture.
- Why this job: Make a real difference in people's lives while shaping a growing organisation.
- Qualifications: Senior operational experience in care services and strong leadership skills.
- Other info: Full-time, on-site role with regular travel across the Midlands.
The predicted salary is between 36000 - 60000 £ per year.
BSL Care is growing and we are looking for a confident, hands-on Operations Manager to join us at an exciting stage of our journey. This role is fully operational and on-site. It suits someone who enjoys being visible in services, supporting managers, building strong teams and ensuring high-quality, consistent care. You will manage Registered Managers, strengthen and stabilise services, support CQC readiness, work closely with HR and Referrals and play a key role in building The BSL Way – our clear and consistent way of working across all services. For the right person, this role offers genuine progression into Head of Operations.
What You’ll Be Doing
- Lead and manage Registered Managers across multiple services
- Strengthen high-performing services and stabilise any that are struggling
- Act as interim manager when required
- Be visible, present and known across services
- Quality, Compliance and CQC
- Lead preparation for CQC inspections and attend key inspections
- Oversee safeguarding, incidents, risks and governance processes
- Lead audits, compliance cycles and quality improvements
- Support NAS, PBS, RRN and CQC accreditation work
- People, Culture and HR
- Work closely with HR on staffing, performance and culture
- Support disciplinaries, probations and capability processes
- Identify and develop future leaders
- Build strong relationships with staff, families and commissioners
- Referrals and Growth
- Partner with the Referrals team on placement decisions
- Ensure homes are ready for placements and commissioner visits
- Support safe mobilisation of new services across the Midlands
- Systems and The BSL Way
- Review existing processes, policies, training and documentation
- Remove duplication and inconsistencies
- Build and implement Structures and Processes
- Create clear operating manuals, routines and standards
- Ensure managers consistently follow agreed ways of working
- Reporting and Oversight
- Provide clear monthly reports to Directors
- Highlight risks, performance issues, staffing challenges and progress
What Success Looks Like
- First 3 Months
- Clear understanding of all services, staff and people we support
- Strong working relationships with managers and teams
- Early blueprint of The BSL Structure developed
- Reduced day-to-day operational pressure on Directors
- First 6 Months
- The BSL Structure embedded across services
- Strong services elevated and weaker services stabilised
- Improved inspection readiness and reduced incidents
- Smoother referrals and rota stability
Who We’re Looking For
- Senior operational experience in Learning Disabilities and Autism services
- Proven experience managing managers across multiple services
- Strong CQC knowledge and inspection experience
- A calm, confident approach to crisis and incident management
- A hands-on, visible leadership style
- A system-driven and process-focused mindset
- Excellent communication and relationship-building skills
- Ability to travel regularly across the Midlands
What We Offer
- Competitive salary based on experience
- Genuine progression to Head of Operations
- Retail and travel discounts
- Employee Assistance Programme (EAP)
- Blue Light Card discounts
- Salary sacrifice scheme
- Supportive leadership team and positive working culture
- Opportunity to make a real difference and help shape a growing organisation
This is a full-time, on-site role with regular travel. If you are a strong operational leader looking for a meaningful, hands-on role with progression, we would love to hear from you.
Location: Leicester LE5 2HU: reliably commute or plan to relocate before starting work (required)
Experience: Operational: 5 years (preferred) United Kingdom (required)
Contact: If you are interested please apply or send your CV to alveera.lakhani@bslcareservices.co.uk
Senior Operations Manager in Leicester employer: BSL CARE
Contact Detail:
BSL CARE Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Operations Manager in Leicester
✨Tip Number 1
Get to know the company inside out! Research BSL Care, their values, and the services they provide. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of their journey.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info about the company culture and might even lead to a referral!
✨Tip Number 3
Prepare for those tricky interview questions! Think about your past experiences in operations management and how they relate to the role at BSL Care. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email expressing your appreciation for the opportunity. It’s a great way to reinforce your interest in the role and keep you top of mind for the hiring team.
We think you need these skills to ace Senior Operations Manager in Leicester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Senior Operations Manager role. Highlight your operational experience in Learning Disabilities and Autism services, and don’t forget to showcase your strong CQC knowledge!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for BSL Care. Talk about your hands-on leadership style and how you’ve successfully managed teams in the past.
Showcase Your Achievements: When detailing your experience, focus on specific achievements that demonstrate your ability to strengthen services and improve compliance. Numbers and outcomes speak volumes, so don’t hold back!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother application process. It’s the best way for us to receive your application and get to know you better!
How to prepare for a job interview at BSL CARE
✨Know Your Stuff
Before the interview, dive deep into BSL Care's mission and values. Understand their approach to mental health, learning disabilities, and autism services. This will help you align your experience with their goals and show that you're genuinely interested in the role.
✨Showcase Your Leadership Style
Prepare examples of how you've successfully managed teams and improved services in previous roles. Highlight your hands-on leadership style and how it has positively impacted staff morale and service quality. Be ready to discuss specific challenges you've faced and how you overcame them.
✨CQC Knowledge is Key
Brush up on your CQC knowledge and be prepared to discuss your experience with inspections. Share any successful strategies you've implemented for compliance and quality improvements. This will demonstrate your readiness to lead preparation for CQC inspections effectively.
✨Build Relationships
Emphasise your relationship-building skills during the interview. Talk about how you've fostered strong connections with staff, families, and commissioners in the past. This is crucial for the role, so showcasing your ability to create a positive culture will set you apart.