Senior 2nd Line Engineer in Milton Keynes

We exist to create positive change for people and the planet. Join us and make a difference too!

Location: Milton Keynes, Hybrid working (1 day remote working)

Type: Permanent

We are hiring for a Senior 2nd Line Support Engineer role within the internal IT team, dealing with 2nd line and 3rd line support issues across the full array of IT Infrastructure. This includes the full O365 suite, Azure, SCCM, Intune to name but a few. The role will provide technical on-site, face to face VIP IT support, within a BAU environment, including installation, troubleshooting, problem resolution and maintenance.

Key Responsibilities

• Must have extensive VIP & Executive level support experience
• Maintain and Support meeting room equipment to a high standard and be available when required to resolve any AV related issues.
• Proven track record of problem ownership & resolutions, as well as working with product authority, external vendor support teams/third parties.
• Accountable for achieving 2nd level fix rate in accordance with departmental KPIs and SLAs
• Ensure all calls are effectively managed and owned through to resolution.
• Act as a team player to share information and knowledge to ensure service is consistent and at the highest level that can be achieved.
• Accountable for documenting technical solutions and changes to current processes.
• Assist in keeping up to date relevant IT Support system databases to ensure group information is up to date and accurate. This includes the Group Active Directory database and ServiceNow CMDB.
• Provide technical and administrative assistance to other IT/IS teams as required.
• Work with 3rd party suppliers to provide and resolve IT services.

To be successful in the role, you will have:

• Previous experience within a similar role.
• Demonstrably high level of customer services skills and team player focus
• Demonstrably knowledge in AD, O365, Azure, Intune, PowerShell and SCCM
• Excellent verbal and written communication skills
• Demonstrably knowledge of using ITSM tools specifically ServiceNow
• Sound working knowledge or preferably holder of ITIL Service Management methodologies
• Strong knowledge of Microsoft based operating systems (Server & Workstation)
• Knowledge of server hardware technology.
• Must be willing to work flexible hours between the hours of 8am and 6pm.

Grow your career and expand your skills and knowledge. At BSI, we offer opportunities to work across industries and across the globe. You’ll benefit from the different perspectives and experiences of your international colleagues, as well as ongoing training and development. We offer flexible working, as well as 27-days annual leave, paid sick leave, bank holidays, health insurance, life insurance, pension plan with company contribution, car allowance (dependent on role), income protection, paid maternity leave, paid paternity leave, paid parental leave, adoption leave, compassionate leave, paid bereavement leave, learning and development opportunities, and a wide range of flexible benefits that you can tailor to suit your lifestyle.

Together, we are building an organisation that is ready to meet the challenges ahead. Grow your career as you help us shape what comes next. We exist to have a positive impact. Our people influence international thinking and action on important issues. Our 86,000 customers are based in 193 countries across the globe. Now we’re taking on society’s biggest challenges. We’re developing standards and guidelines that will help our customers get to net zero, and we’re defining the way new technologies such as AI impact all our lives. We’re focused on our future – and we’re looking for people who want to grow with us as we take on the challenges of tomorrow.

At BSI, you’ll find a workplace where everyone can flourish and thrive, where innovation is encouraged and where learning is part of your everyday. You’ll contribute to work that shapes industries and enhances lives – and you’ll take pride in what you do. We’re looking for passionate people who want to make a difference in a purpose-led organisation. If that sounds like you, apply now. Together, we can help create a better society and a more sustainable world.

D&I Policy

BSI is committed to ensuring the diversity of our workforce reflects that of our clients and the communities in which we operate. Our goal is to create a sense of belonging for all employees by providing opportunities to develop, grow, and engage with our global organization all while having fun doing great work. BSI is a community where everyone can thrive. If you require any reasonable accommodations to be made on account of a disability or impairment throughout our recruiting process, please inform your Talent Acquisition Partner.

BSI is a business improvement and standards company and for over a century BSI has been recognized for having a positive impact on organizations and society, building trust and enhancing lives. Today BSI partners with more than 77,500 clients in 195 countries and engages with a 15,000 strong global community of experts, industry and consumer groups, organizations and governments. Utilizing its extensive expertise in key industry sectors - including automotive, aerospace, built environment, food and retail, and healthcare - BSI delivers on its purpose by helping its clients fulfil theirs. Living by our core values of Client-Centricity, Agility, and Collaboration, BSI provides organizations with the confidence to grow by partnering with them to tackle society’s critical issues – from climate change to building trust in digital transformation and everything in between - to accelerate progress towards a better society and a sustainable world. BSI is an Equal Opportunity Employer dedicated to fostering a diverse and inclusive workplace.