At a Glance
- Tasks: Lead a team to ensure accurate and timely customer billing.
- Company: Join BSI, a leader in business improvement and standards.
- Benefits: Enjoy flexible working, 27 days leave, health insurance, and more.
- Other info: Diverse and inclusive workplace with great career growth opportunities.
- Why this job: Make a positive impact while developing your leadership skills.
- Qualifications: Experience in billing and team leadership is essential.
The predicted salary is between 35000 - 45000 € per year.
We exist to create positive change for people and the planet. Join us and make a difference too!
Location: Milton Keynes, Hybrid working – 2 days a week in the office
Contract: Permanent, Full Time
About the Role
We are hiring a QMS Billing Supervisor to join our Finance Business Services Billing team. In this role you will manage a small team responsible for the day‑to‑day delivery of accurate, timely and compliant customer invoices and credit notes across an assigned UK billing portfolio. You will report to the UK & QMS Billing Manager and will manage a team of Billing Specialists and Senior Billing Specialists, ensuring work is prioritised effectively, service levels are achieved, billing quality is maintained and controls are followed.
As the Team Leader you will drive right‑first‑time billing through strong workflow management, first‑line coaching, quality assurance and proactive stakeholder engagement with Sales, Operations/Service Delivery, Contracting, Master Data, Credit & Collections, Cash Application and Query/Resolution. This role supports month‑end and year‑end activities such as cut‑offs, backlog management, revenue/AR substantiation support and accrual inputs, and contributes to continuous improvement and ERP/OTC transformation initiatives by embedding standardised ways of working, playbooks and automation‑ready processes.
Key Responsibilities
- Lead day‑to‑day UK Billing delivery across the portfolio: invoice timeliness, billing accuracy, credit note governance, billing query prevention, client experience and adherence to internal controls.
- Provide first‑line leadership to the team of Billing Specialists and Senior Billing Specialists: set clear expectations, coach, give feedback, manage performance and plan development.
- Support internal and external audit requests by providing timely evidence and ensuring actions and findings are tracked and closed within deadlines.
- Act as the first point of escalation for operational billing issues, resolving where possible and escalating complex/high‑risk items to the UK Billing Manager with options and recommendations.
- Deliver agreed billing KPIs for the UK portfolio, including invoice timeliness (SLA), right‑first‑time percentage, billing backlog, credit note volumes/values, re‑bill/adjustment rates, billing query volumes, and cycle time from service delivery to invoice.
- Drive standardisation through consistent use of templates, outputs and approval rules; reduce local variation and manual workarounds.
- Identify billing versus cost misalignments (expense timing, pass‑through costs, subcontractor/associate costs where applicable) and coordinate resolution and sign‑off with stakeholders.
- Partner with Cash Application to reduce unallocated cash caused by billing errors (references, splits/merges, customer structure mismatches), ensuring corrections are made promptly.
- Deliver month‑end and year‑end billing activities to timetable, including cut‑offs, backlog management, billing completion actions and escalation of risks.
To Be Successful In The Role, You Will Have
- Previous experience as a Billing Team Leader.
- Experience within a Regional or Global Billing discipline preferred.
- Experience in manual and complex billing.
- Ability to get hands on when the team requires.
- Experience in performance management.
- Direct experience in Billing and financial review.
- Knowledge of contract‑to‑billing translation.
- Knowledge of VAT, GST, local tax regulations, and statutory e‑billing, invoice portals and local country compliance requirements.
- Experience managing and developing collection teams, including setting and monitoring KPIs.
- Strong stakeholder engagement skills.
- Ability to spot trends in queries/credit notes and drive process fixes.
Benefits
- Flexible working.
- 27 days annual leave.
- Paid sick leave.
- Bank holidays.
- Health insurance.
- Life insurance.
- Pension plan with company contribution.
- Car allowance (dependent on role).
- Income protection.
- Paid maternity, paternity and parental leave.
- Adoption leave.
- Compassionate leave.
- Paid bereavement leave.
- Learning and development opportunities.
- A wide range of flexible benefits that you can tailor to suit your lifestyle.
Please note: BSI are unable to provide visa sponsorship for this vacancy. BSI is a business improvement and standards company and for over a century has been recognised for its positive impact on organisations and society, building trust and enhancing lives. BSI is an Equal Opportunity Employer dedicated to fostering a diverse and inclusive workplace. If you have a disability or health condition, please let us know if you need any reasonable adjustments to the recruitment process.
QMS Billing Supervisor in Milton Keynes employer: BSI
At BSI, we are committed to creating positive change for both people and the planet, making us an exceptional employer for those seeking meaningful work. Our Milton Keynes location offers a hybrid working model, allowing for flexibility while fostering a collaborative and inclusive culture that prioritises employee growth through continuous learning and development opportunities. With comprehensive benefits including generous annual leave, health insurance, and a supportive work environment, we empower our team members to thrive both personally and professionally.
StudySmarter Expert Advice🤫
We think this is how you could land QMS Billing Supervisor in Milton Keynes
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the lookout for a QMS Billing Supervisor role. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by practising common questions related to billing and team leadership. We recommend doing mock interviews with friends or using online platforms. The more you rehearse, the more confident you'll feel when it’s showtime!
✨Tip Number 3
Showcase your skills! Create a portfolio that highlights your achievements in billing management and team leadership. This can be a great conversation starter during interviews and will help you stand out from the crowd.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace QMS Billing Supervisor in Milton Keynes
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the QMS Billing Supervisor role. Highlight your previous leadership experience in billing and any relevant financial management skills to catch our eye!
Craft a Compelling Cover Letter:Use your cover letter to tell us why you’re passionate about making a positive change for people and the planet. Share specific examples of how you've driven improvements in billing processes or led teams effectively.
Showcase Your Team Leadership Skills:Since this role involves managing a team, be sure to mention your experience in performance management and coaching. We want to see how you’ve motivated your team to achieve their goals and maintain high standards.
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of being noticed. It’s the easiest way for us to keep track of your application and ensure it gets to the right people!
How to prepare for a job interview at BSI
✨Know Your Numbers
As a QMS Billing Supervisor, you'll need to be on top of your game with billing metrics. Brush up on key performance indicators like invoice timeliness and right-first-time percentages. Be ready to discuss how you've improved these metrics in past roles.
✨Showcase Leadership Skills
This role involves managing a team, so highlight your leadership experience. Prepare examples of how you've coached team members, set expectations, and managed performance. Think about specific situations where your leadership made a difference.
✨Understand Compliance and Regulations
Familiarise yourself with VAT, GST, and local tax regulations relevant to billing. Be prepared to discuss how you ensure compliance in billing processes and how you've handled audits in the past. This shows you're not just a numbers person but also understand the legal side of billing.
✨Engage with Stakeholders
Strong stakeholder engagement is crucial for this role. Think of examples where you've successfully collaborated with other departments like Sales or Operations. Be ready to explain how you resolved conflicts or improved processes through effective communication.
