At a Glance
- Tasks: Build strong client relationships and deliver outstanding service as a Key Account Advisor.
- Company: Join a dynamic team at BSI, a leader in client services.
- Benefits: Enjoy flexible working, competitive salary, and extensive benefits including 27 days annual leave.
- Other info: Embrace a collaborative culture that values diverse perspectives and fresh ideas.
- Why this job: Make a real impact by enhancing client satisfaction and managing key accounts across EMEA.
- Qualifications: Experience in client services or account management with strong organisational skills.
Do you thrive on building strong client relationships and delivering an outstanding service? If so, we're looking for a Key Account Advisor to join our existing Client Services Team based in Milton Keynes. This is a hybrid position which will require 3 days in the office and 2 days working from home.
About The Role
As a Key Account Advisor, you'll be at the heart of our key account strategy, providing expert support, anticipating client needs, and working collaboratively across teams to deliver exceptional customer experiences. You'll play a pivotal role in building and strengthening relationships with our most valued clients, delivering exceptional support and proactive account management. Working closely with Key Account Delivery and Commercial teams, you'll act as a trusted partner, driving client satisfaction through seamless communication and the coordination of services. This role involves managing multiple Key Accounts across the EMEA region which includes the complex scheduling and coordination of assessment days to drive effective and efficient operational delivery.
Key Responsibilities
- Provide proactive account support to ensure exceptional service delivery for nominated Partners and Key Account clients.
- Deliver effective client support for nominated Managed Accounts through efficient planning, scheduling, and coordination of audit activities that drive customer satisfaction.
- Manage the end-to-end coordination of assessment delivery by identifying, resourcing, and booking assessors to deliver audit days.
- Accurately input new customer and application data into CRM systems and coordinate with clients to schedule new business assessments.
- Maintain responsive and professional communication with all clients, ensuring timely resolution of queries.
- Participate in Key Account client meetings and address client feedback to drive client satisfaction.
- Process certification requests including issues, reissues, and cancellations.
- Ensure all tasks and account activity are recorded accurately and within agreed timescales.
To be successful in the role, you will have:
- Previous experience of working within Client Services, Key Accounts or in Account Management.
- A solid understanding of certification processes, operational procedures, and governance requirements.
- The ability to manage complex client situations and operational resource challenges.
- The ability to build relationships with both internal and external stakeholders.
- A proactive approach to problem-solving and providing solutions.
- Strong organisational and time management skills with the ability to prioritise own workload.
- Experience of using CRM systems e.g. SAP, Salesforce etc.
- Skilled in using MS packages e.g. Excel and Outlook.
- A strong command of the English language with additional languages preferred.
Salary
The annual salary for this position is up to £33,000 per annum; actual compensation is based on various factors, including but not limited to, candidate competencies, level of experience, education, location, divisional budget and internal peer compensation comparisons.
Benefits
BSI offers a competitive total reward package, an independent and varied job in an international environment, flexible working hours, ongoing training and development with the inclusion of; 27-days annual leave, paid sick leave, bank holidays, health insurance, life insurance, pension plan with company contribution, income protection, paid maternity leave, paid paternity leave, paid parental leave, adoption leave, compassionate leave, paid bereavement leave, learning and development opportunities, and a wide range of flexible benefits that you can tailor to suit your lifestyle.
D&I Policy
The world needs fresh thinking and new perspectives to tackle its biggest challenges. It’s why, at BSI, we’re committed to creating a collaborative environment where everyone can contribute. Whatever your background, experience or outlook, here you can be your best self and do your best work.
If you have a disability or a health condition, please let us know if you will require any reasonable adjustments to the recruitment process.
Key Account Advisor in Milton Keynes employer: BSI
BSI is an excellent employer for those passionate about the medical devices sector, offering a dynamic and inclusive work environment that fosters creativity and excellence. With opportunities for professional growth and development, employees can thrive while delivering impactful training solutions that enhance client performance. The remote nature of this role allows for flexibility, making it an ideal position for those seeking meaningful and rewarding employment in a supportive setting.
StudySmarter Expert Advice🤫
We think this is how you could land Key Account Advisor in Milton Keynes
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at BSI. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like BSI before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Key Account Advisor in Milton Keynes
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to BSI:Your cover letter is your chance to shine! Tell us why you want to work at BSI specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at BSI!
How to prepare for a job interview at BSI
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
