At a Glance
- Tasks: Coordinate and deliver exceptional tutor training while managing schedules and relationships.
- Company: Join BSI, a leader in business improvement and standards with a positive impact.
- Benefits: Hybrid working model, competitive salary, and opportunities for personal development.
- Other info: Diverse and inclusive workplace with excellent career growth opportunities.
- Why this job: Make a real difference by enhancing training delivery and supporting tutors.
- Qualifications: Experience in coordination, strong organisational skills, and a proactive problem-solver.
The predicted salary is between 31500 - 38500 £ per year.
We exist to create positive change for people and the planet. Join us and make a difference too!
Location: Milton Keynes, Warsaw or Madrid
Working Model: Hybrid
If you thrive on handling competing priorities, solving problems, and building strong working relationships, then this could be the perfect opportunity for you!
About The Role
As a Delivery Excellence Coordinator, you'll be at the heart of our training operations where you will help plan, coordinate, and deliver exceptional tutor training and delivery days. You'll take ownership of tutor scheduling, ensuring the right people are in the right place at the right time by matching tutor expertise, client requirements, budgets and geographical locations.
Examples Of What You'll Be Doing
- Partnering with Tutors, Sales teams and other internal stakeholders to ensure seamless training delivery.
- Managing and coordinating tutor diaries, responding quickly and effectively to scheduling requests.
- Planning and allocating workload for non-delivery days, including personal development activities.
- Maintaining accurate data and records across Excel and internal systems.
- Monitoring and achieving Service Level Agreements (SLAs), KPIs and monthly delivery targets.
- Identifying and resolving scheduling challenges before they impact delivery.
What We’re Looking For
You’ll have previous experience in a coordination, scheduling or planning role where organisation and prioritisation have been key to your success. Alongside this, you’ll also bring:
- The ability to build strong and credible relationships with a variety of stakeholders.
- A proactive approach and natural problem-solving ability.
- The confidence to work independently while collaborating effectively within a team.
- The ability to stay calm, focused and positive in a busy, fast-moving environment.
- Excellent attention to detail.
- Exceptional organisational and time management skills.
- Previous experience of working towards KPIs and targets.
Language Requirements
Fluency in English with additional European languages preferred: Spanish, Polish, German and/or Dutch.
Salary Range
The advertised salary range reflects the level, scope and responsibilities of the role. Starting salary within the range will be determined based on experience, skills, market considerations and alignment with internal equity principles.
- UK: 26,775 – 31,500 GBP per annum.
- Spain: 27,200 - 32,000 Euro per annum.
- Poland: 77,350 - 91,000 PLN per annum.
D&I Policy
BSI is committed to ensuring the diversity of our workforce reflects that of our clients and the communities in which we operate. Our goal is to create a sense of belonging for all employees by providing opportunities to develop, grow, and engage with our global organisation all while having fun doing great work. BSI is a community where everyone can thrive. If you require any reasonable accommodations to be made on account of a disability or impairment throughout our recruiting process, please inform your Talent Acquisition Partner.
About Us
BSI is a business improvement and standards company and for over a century BSI has been recognized for having a positive impact on organizations and society, building trust and enhancing lives. Today BSI partners with more than 77,500 clients in 195 countries and engages with a 15,000 strong global community of experts, industry and consumer groups, organizations and governments. Utilizing its extensive expertise in key industry sectors - including automotive, aerospace, built environment, food and retail, and healthcare - BSI delivers on its purpose by helping its clients fulfil theirs. Living by our core values of Client-Centricity, Agility, and Collaboration, BSI provides organizations with the confidence to grow by partnering with them to tackle society’s critical issues – from climate change to building trust in digital transformation and everything in between - to accelerate progress towards a better society and a sustainable world. BSI is an Equal Opportunity Employer dedicated to fostering a diverse and inclusive workplace.
Delivery Excellence Coordinator in Milton Keynes employer: BSI
BSI is an excellent employer for those passionate about the medical devices sector, offering a dynamic and inclusive work environment that fosters creativity and excellence. With opportunities for professional growth and development, employees can thrive while delivering impactful training solutions that enhance client performance. The remote nature of this role allows for flexibility, making it an ideal position for those seeking meaningful and rewarding employment in a supportive setting.
StudySmarter Expert Advice🤫
We think this is how you could land Delivery Excellence Coordinator in Milton Keynes
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at BSI. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like BSI before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Delivery Excellence Coordinator in Milton Keynes
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to BSI:Your cover letter is your chance to shine! Tell us why you want to work at BSI specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at BSI!
How to prepare for a job interview at BSI
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
