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- Tasks: Collect outstanding debts and resolve customer queries while maintaining accurate records.
- Company: Join BSI, a company dedicated to positive change for people and the planet.
- Benefits: Enjoy flexible working hours, ongoing training, and a competitive reward package.
- Why this job: Make a real impact in a dynamic role within an international environment.
- Qualifications: Experience in high-volume credit control and excellent customer service skills required.
- Other info: Hybrid work model with regular office attendance; great opportunity for growth.
The predicted salary is between 30000 - 40000 ÂŁ per year.
We exist to create positive change for people and the planet. Join us and make a difference too!
Location: Milton Keynes (hybrid)
Type: Full-time, 6 Month fixed‑term contract
We are searching for an experienced credit controller who is used to working on a high‑volume ledger. The successful candidate will have excellent rapport‑building skills, be well‑organised, team‑spirited, and comfortable calling corporate clients by telephone. Playing a pivotal role alongside the Credit Manager, you will reconcile ledgers, assist with the resolution of queries for the EMEA UK, chase outstanding debts, and ensure all records are well‑maintained, accurate and complete. You will coordinate activities with other finance teams and departments at BSI. Starting at a very busy time of year, the ability to work independently is essential. A comprehensive induction will be provided. This role is based from our Milton Keynes office with site attendance required on a regular basis, currently 2 days per week.
Responsibilities- Collect outstanding debt owed on past and present invoices from business/corporate clients
- Minimise bad debt and maintain cash flow using effective debt‑collection calls
- Focus on delinquent payments to maximise revenue income
- Resolve all customer queries promptly
- Maintain collections notes in customer accounts
- Work with all areas of the business to ensure clients on “stop” are not supplied with additional services
- Previous experience within a high‑volume credit control position (essential)
- Proficient using Excel
- Dedicated to high standards of customer service, including excellent telephone and rapport‑building skills
- SAP experience would be an advantage
- Ability to work independently while maintaining a team‑based outlook
BSI offers a competitive total reward package, an independent and varied job in an international environment, flexible working hours, and ongoing training and development.
Please note: BSI are unable to provide visa sponsorship for this vacancy.
BSI is committed to ensuring the diversity of our workforce reflects that of our clients and the communities in which we operate. Our goal is to create a sense of belonging for all employees by providing opportunities to develop, grow, and engage with our global organization—all while having fun doing great work. BSI is a community where everyone can thrive. If you require any reasonable accommodations to be made on account of a disability or impairment throughout our recruiting process, please inform your Talent Acquisition Partner. BSI is an Equal Opportunity Employer dedicated to fostering a diverse and inclusive workplace.
Credit Controller (FTC) in Milton Keynes employer: BSI
Contact Detail:
BSI Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Credit Controller (FTC) in Milton Keynes
✨Tip Number 1
Get to know the company culture before your interview. Check out their website and social media to see what they're all about. This will help you connect with them during the chat and show that you're genuinely interested in making a difference.
✨Tip Number 2
Practice your phone skills! Since this role involves calling corporate clients, make sure you're comfortable chatting on the phone. Try role-playing with a friend or family member to build your confidence and refine your rapport-building techniques.
✨Tip Number 3
Prepare some questions to ask during the interview. This shows you're engaged and keen to learn more about the role and the team. Think about how you can contribute to their goals and what challenges they might be facing.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're proactive and ready to take the next step in your career with us at StudySmarter.
We think you need these skills to ace Credit Controller (FTC) in Milton Keynes
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Credit Controller role. Highlight your experience with high-volume ledgers and any relevant skills, like your proficiency in Excel. We want to see how you can make a difference!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to showcase your rapport-building skills and your dedication to customer service. Let us know why you're excited about joining our team and how you can contribute.
Showcase Your Experience: When filling out your application, be specific about your previous credit control experience. Mention any achievements or challenges you've overcome in past roles. We love to see how you've made an impact!
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at BSI
✨Know Your Numbers
As a Credit Controller, you'll be dealing with high-volume ledgers, so brush up on your financial knowledge. Be prepared to discuss your experience with managing large accounts and how you've successfully chased debts in the past. This will show that you understand the role and can hit the ground running.
✨Show Off Your Rapport-Building Skills
Since excellent rapport-building skills are essential for this position, think of examples where you've successfully built relationships with clients. During the interview, demonstrate your communication style and how you handle difficult conversations. A friendly yet professional approach can make all the difference!
✨Be Organised and Ready to Discuss Processes
The job requires a well-organised individual, so come prepared to talk about your methods for keeping track of outstanding debts and resolving queries. Share specific tools or systems you've used, like Excel or SAP, to manage your workload efficiently. This shows you're proactive and detail-oriented.
✨Emphasise Team Spirit
Even though you'll be working independently, teamwork is key in this role. Prepare to discuss how you've collaborated with other departments in previous roles to resolve issues or improve processes. Highlighting your ability to work well with others will resonate with the interviewers and align with their team-oriented culture.