At a Glance
- Tasks: Build strong client relationships and drive retention while identifying growth opportunities.
- Company: Join BSI, a leader in business improvement and sustainability.
- Benefits: Competitive salary, hybrid work model, and opportunities for professional growth.
- Other info: Dynamic environment with a focus on collaboration and inclusivity.
- Why this job: Make a positive impact on clients and the planet while advancing your career.
- Qualifications: Experience in client-facing roles and strong communication skills required.
The predicted salary is between 42750 - 52250 £ per year.
We exist to create positive change for people and the planet. Join us and make a difference too!
Client Success Executive
Locations
Milton Keynes (UK), or Pretoria (South Africa), or Warsaw (Poland)
Working Model
Hybrid (3 days per week in the office).
At BSI, we help organizations build trust, improve performance, and achieve sustainable growth.
The Client Success Executive plays a critical, client-facing role in driving retention, client satisfaction, and commercial growth across existing accounts within BSI Group.
This is an exciting opportunity for someone who enjoys building strong client relationships, driving customer retention, and identifying opportunities to expand services within existing accounts.
About The Role
As a Client Success Executive, you will serve as a trusted partner to our clients, helping them navigate certification changes, maximize the value of their relationship with BSI, and achieve their business goals.
You will focus on strengthening client relationships, driving retention, and identifying opportunities to expand services within existing accounts.
- What You'll Be Doing
- Build and maintain strong, trusted relationships with existing clients.
- Proactively engage with clients to understand their needs and deliver exceptional service.
- Lead retention conversations with at-risk clients and present tailored solutions to support long-term partnerships.
- Manage certification changes, including scope extensions and amendments.
- Identify and convert upselling and cross-selling opportunities across BSI's portfolio of products and services.
- Guide clients through change processes, ensuring a seamless and positive experience.
- Manage and maintain a pipeline of opportunities within Salesforce.
- Accurately record client interactions, opportunities, and outcomes.
- Collaborate with internal stakeholders to ensure timely delivery of client requirements.
- Provide client insights and market intelligence to support continuous improvement initiatives.
What We're Looking For
- Experience in a client-facing role within a B2B environment, such as Client Success, Account Management, Customer Service, or Sales.
- Strong relationship-building, communication, and negotiation skills.
- A customer-centric mindset with a passion for delivering outstanding client experiences.
- Commercial awareness and the ability to identify growth opportunities within existing accounts.
- Experience working with CRM systems, preferably Salesforce.
- Excellent organizational and problem-solving skills.
- Key Performance Indicators
- Achievement of personal revenue target (upsell, cross-sell, certification changes)
- Client retention rate (%) and reduction in churn
- Pipeline value & conversion rate (%)
- Upsell / cross-sell revenue within existing accounts
- CRM (Salesforce) accuracy & opportunity management
- SLA adherence & time to resolution for client requests
- Language Skills
- Fluent English communication skills are essential.
- Additional European language skills are considered a plus.
Desirable Experience
- Prior experience working with SAP.
- Proficiency in Microsoft Office applications.
- Additional European language skills would be advantageous.
What We Offer
Milton Keynes (UK) - The base salary for this position starts from 31,450 GBP gross annually.
Warsaw (Poland) - The base salary for this position starts from 102,000 PLN gross annually.
If you're passionate about client success, relationship management, and helping organizations achieve their goals, we'd love to hear from you.
- Please note: BSI is unable to provide visa sponsorship for this vacancy
About Us
BSI is a business improvement and standards company and for over a century BSI has been recognized for having a positive impact on organizations and society, building trust and enhancing lives.
Today BSI partners with more than 77,500 clients in 195 countries and engages with a 15,000 strong global community of experts, industry and consumer groups, organizations and governments.
Utilizing its extensive expertise in key industry sectors - including automotive, aerospace, built environment, food and retail, and healthcare - BSI delivers on its purpose by helping its clients fulfil theirs.
Living by our core values of Client-Centricity, Agility, and Collaboration, BSI provides organizations with the confidence to grow by partnering with them to tackle society's critical issues – from climate change to building trust in digital transformation and everything in between - to accelerate progress towards a better society and a sustainable world.
BSI is an Equal Opportunity Employer dedicated to fostering a diverse and inclusive workplace.
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Client Success Executive in Milton Keynes employer: BSI
BSI is an excellent employer for those passionate about the medical devices sector, offering a dynamic and inclusive work environment that fosters creativity and excellence. With opportunities for professional growth and development, employees can thrive while delivering impactful training solutions that enhance client performance. The remote nature of this role allows for flexibility, making it an ideal position for those seeking meaningful and rewarding employment in a supportive setting.
StudySmarter Expert Advice🤫
We think this is how you could land Client Success Executive in Milton Keynes
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at BSI. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like BSI before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Client Success Executive in Milton Keynes
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to BSI:Your cover letter is your chance to shine! Tell us why you want to work at BSI specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at BSI!
How to prepare for a job interview at BSI
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
