Platform Manager – Machine Learning Operations
Location: London/Milton Keynes, United Kingdom & Kuala Lumpur, Malaysia
Type: Permanent – Hybrid working, averaging 2 to 3 days per month in the office.
Reports to: Head of Data Platform and Services.
Key Responsibilities
- Own and manage the day-to-day operation of the Databricks Lakehouse Platform and MLOps services, ensuring high availability, performance, security, and user satisfaction.
- Lead platform service management activities, including incident, problem, change, and request processes, while coordinating support and escalation procedures.
- Develop and maintain standardized MLOps frameworks, tooling, and best practices to support the end-to‑end machine learning lifecycle.
- Collaborate with Data Engineering and Data Science teams to operationalize ML models through CI/CD, automated testing, deployment, and monitoring capabilities.
- Ensure robust security, compliance, and governance controls across the platform, including access management, data protection, audit readiness, and risk mitigation.
- Own the Databricks platform roadmap, driving continuous improvement, technical standards, cost optimization, and scalable architecture patterns.
- Manage vendor and supplier relationships, overseeing service performance, support activities, release planning, and commercial considerations.
- Act as the primary platform stakeholder interface, providing guidance, training, documentation, and enablement to help teams effectively build and deploy data and AI solutions.
Requirements
- Proven experience managing data/analytics platforms and/or MLOps capabilities in a complex enterprise environment.
- Hands‑on experience operating Databricks (workspace administration, cluster policies, jobs, Delta Lake, Unity Catalog, access controls, and production support).
- Experience implementing MLOps practices across the model lifecycle (CI/CD, versioning, monitoring, reproducibility).
- Strong stakeholder management; able to translate business outcomes into platform priorities and service commitments.
- Experience working with security, risk, and governance teams to evidence controls for data and AI services.
- Experience managing suppliers and delivery partners, including service performance and support processes.
BSI is an Equal Opportunity Employer dedicated to fostering a diverse and inclusive workplace.
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