At a Glance
- Tasks: Manage credit control and collections for client accounts, ensuring timely cash collection.
- Company: Join a diverse and inclusive team at a leading financial services provider.
- Benefits: Enjoy 27 days annual leave, health insurance, and professional development opportunities.
- Other info: Flexible remote working with occasional office visits and excellent career growth potential.
- Why this job: Make a real impact by improving cash flow and building strong client relationships.
- Qualifications: Experience in credit control, strong communication skills, and analytical mindset required.
The predicted salary is between 28050 - 33000 £ per year.
Location: Milton Keynes/London - Majority remote working with ad hoc office requirements
Type: Permanent - Working hours aligned to US EST (11am - 7pm/12pm - 8pm UK time)
Collections Specialist role: responsible for end‑to‑end credit and collections activity across an assigned portfolio of client ledgers/accounts and for delivering strong cash collection performance, reducing overdue debt, supporting appropriate credit controls, resolving queries efficiently, supporting month‑end processes, continuous improvement and collaboration with Billing, Operations and OTC.
Key Responsibilities- Own end‑to‑end credit control and collections activity for an assigned portfolio, driving timely cash collection and reducing overdue debt.
- Proactively contact customers (phone and email) to secure payments, agree commitments, and maintain strong client relationships.
- Monitor and prioritise accounts based on risk, ageing and value to maximise cash recovery and minimise credit exposure.
- Investigate and resolve billing queries and disputes quickly, partnering with internal teams to remove barriers to payment.
- Deliver against KPIs including cash collection, aged debt reduction and DSO targets, contributing to wider team performance.
- Maintain accurate records, reporting and audit‑ready documentation across all customer interactions and account activity.
- Support credit risk management through credit checks, monitoring customer exposure and escalating high‑risk accounts.
- Contribute to continuous improvement by identifying root causes of disputes and recommending process enhancements.
- Proven experience in credit control or collections with a track record of meeting or exceeding cash and KPI targets.
- Strong communication and negotiation skills, with confidence to manage customer relationships and influence payment outcomes.
- Analytical mindset with excellent attention to detail and ability to manage multiple priorities in a fast‑paced environment.
- Good working knowledge of financial/ERP systems (e.g. SAP) and intermediate Excel skills (pivot tables, formulas).
- Understanding of credit risk, collections processes and dispute resolution within a finance environment.
- A proactive, resilient and customer‑focused approach, with the ability to work both independently and collaboratively.
Salary Range: £28,050 - £33,000
Benefits- 27 days annual leave
- Paid sick leave
- Bank holidays
- Health insurance
- Life insurance
- Pension plan with company contribution
- Car allowance (dependent on role)
- Income protection
- Paid maternity/paternity/parental leave
- Adoption leave
- Compassionate leave
- Paid bereavement leave
- Learning and development opportunities
Visa Sponsorship: BSI is unable to provide visa sponsorship for this vacancy.
BSI is an Equal Opportunity Employer dedicated to fostering a diverse and inclusive workplace. BSI is committed to ensuring the diversity of our workforce reflects that of our clients and the communities in which we operate.
StudySmarter Expert Advice🤫
We think this is how you could land Collections Specialist in London
✨Tap into Campus Networks
If you're still in uni, don’t forget to engage with your campus's career services and attend finance-related events. Banks often do presentations and recruitment drives on campus, so put yourself out there and make use of these opportunities to show off your passion for the field.
✨Get Certified
Consider pursuing relevant certifications like the CFA or ACCA while you’re job hunting. They not only beef up your CV but also connect you with professional bodies which can lead to networking opportunities and even job openings in banking and financial services.
✨Connect on Professional Platforms
Join finance-focused groups on platforms like LinkedIn and engage in discussions. This can really help you stand out from the crowd, allowing potential employers to see your knowledge and interest in industry trends. Plus, you might stumble upon job postings shared exclusively within the group.
✨Apply Directly and Be Proactive
Don’t shy away from reaching out directly to firms like BSI. Use their websites and apply through them, but also consider following up with a polite email to express your enthusiasm. Being proactive can make a huge difference in getting noticed in the competitive financial services sector.
We think you need these skills to ace Collections Specialist in London
Some tips for your application 🫡
Show Off Your Numbers!:In the banking and financial services world, quantifiable achievements are key. Make sure your CV highlights your grades in relevant subjects, any financial certifications you hold, and specific projects where you've delivered measurable results. Employers love to see how your skills translate into real-world success.
Tailor Your Cover Letter to the Role:When applying for a full-time position, your cover letter should make a direct connection between your experience and the job description. Don't just state your enthusiasm for finance—dive into how your background in banking or financial analysis sets you apart. Let your passion shine through while being specific about what you can bring to BSI.
Include Relevant Financial Software Experience:If you've worked with financial modelling tools or software like Excel, SAP, or specific analytical tools during your studies or internships, bring that up! Highlighting your proficiency can really make your application pop and show you're ready to hit the ground running in a full-time role.
Research and Reflect:Before hitting that 'apply' button on BSI's website, do a little digging. Look up their recent projects, values, and culture. Reflecting their ethos in your application can make a huge difference and show you’re genuinely interested in being part of the team!
How to prepare for a job interview at BSI
✨Brush Up on Financial Analysis Skills
Make sure you're well-versed in financial concepts and analytical techniques relevant to banking and financial services. Get comfortable with tools like Excel for modelling or financial forecasting, as technical questions in this area are common during interviews with BSI.
✨Prepare for Case Studies
Expect to tackle case studies that demonstrate your problem-solving skills in real-world banking scenarios. Familiarise yourself with the types of problems you might face—think risk assessments or investment evaluations—and be ready to articulate your thought process clearly.
✨Show Your Passion for Finance
Since this is a full-time position, employers at BSI will be keen to see your genuine interest in finance. Be prepared to discuss recent industry trends or news articles that excite you, showcasing your enthusiasm and engagement with the field.
✨Network with Industry Professionals
Before your interview, reach out to current or former BSI employees on platforms like LinkedIn. They'll offer unique insights into the company's culture and the interview process, which can give us a delightful edge in showcasing a good fit for the team.
