At a Glance
- Tasks: Lead change communications for a large-scale transformation programme and create impactful messaging.
- Company: Join a dynamic organisation focused on innovation and transformation.
- Benefits: Flexible working, 27 days annual leave, and paid sick leave.
- Other info: Collaborative environment with opportunities for professional growth and development.
- Why this job: Make a real difference by shaping communication strategies that drive change.
- Qualifications: Extensive experience in change communications and strong strategic capabilities required.
The predicted salary is between 60000 - 75000 £ per year.
As the Change Communications Lead, you will play a critical role in ensuring successful change implementation. You will lead the planning, shaping, and delivery of communication supporting the successful roll‑out and adoption of change programmes across BSI.
You will bring experienced strategic thinking to large‑scale change, showcasing best practice and championing the role of communications and engagement in delivering and embedding transformation. This is a programme‑wide role within a large, multi‑year transformation consisting of multiple inter‑connected projects. The Change Communications Lead will own and drive communications across the full programme, ensuring a coherent and joined‑up narrative across all phases and projects.
Working closely with the Change Lead, Programme Leadership Team and Project Leadership, as well as across Business, Technology and external partners, the role will set the strategic approach to change communications for the programme while also leading day‑to‑day delivery. This includes developing core narratives, supporting business briefings, creating materials, managing channels, and supporting key milestones, releases and readiness activities.
This role requires someone who can operate credibly at a senior level, influence and advise leaders, and equally ‘roll up their sleeves’ to deliver practical, high‑quality communications in a fast‑moving, complex programme environment.
Responsibilities- Own the change communications approach at programme level, ensuring alignment and consistency across multiple projects, phases and delivery horizons.
- Lead the development and delivery of change communication strategies alongside tactical delivery, aligning communications to organisational and programme goals.
- Collaborate with the programme team to define the core narrative and key messaging ensuring a consistency and clarity of messaging across various channels.
- Lead the development and execution of change communication campaigns, utilizing a mix of communication channels.
- Create and deliver communications assets (e.g. briefings, emails, intranet pages, packs, updates, FAQs, toolkits) and manage channels day‑to‑day to ensure timely, practical and high‑quality delivery.
- Provide strategic counsel and coaching to senior leaders and project sponsors, enabling clear, confident communication and effective change messaging and engagement with colleagues and stakeholders.
- Monitor and evaluate the effectiveness of change communications using insights, metrics and feedback to measure impact and identify opportunities for continuous improvement.
- Act as a liaison between internal programme stakeholders, our delivery partner and the wider organisation, providing timely and accurate communications of change‑related updates.
- Manage and collaborate with a team of Change Communication professionals, providing guidance, support and fostering their professional growth.
- Extensive experience leading change communications within large, complex transformation programmes.
- Demonstrable line management experience.
- Strong strategic capability, with the ability to create and translate strategy into clear, actionable and high‑quality communications.
- A hands‑on delivery mindset, comfortable producing communications and managing channels as well as leading at a senior level.
- Strong experience across a variety of channels (mail chimp, share point, teams, viva engage etc).
- Proven experience adapting communications to varying audiences.
- Previous experience in culture and behavioural change would be highly beneficial.
We offer flexible working, as well as 27‑days annual leave, paid sick leave.
Change Communications Lead in London employer: BSI
At BSI, we pride ourselves on being an exceptional employer, offering a dynamic work environment in the heart of Covent Garden. Our commitment to employee growth is evident through our flexible working arrangements, comprehensive benefits including 27 days of annual leave, and a culture that fosters collaboration and innovation. Join us as a Change Communications Lead and be part of a transformative journey where your strategic insights will shape the future of our organisation.
StudySmarter Expert Advice🤫
We think this is how you could land Change Communications Lead in London
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at events. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Tailor your responses to show how your experience aligns with their change communications goals.
✨Tip Number 3
Practice your pitch! Be ready to explain how you can drive change communications effectively. Keep it concise and impactful, showcasing your strategic thinking.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed and shows you’re serious about joining our team.
We think you need these skills to ace Change Communications Lead in London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in change communications. We want to see how your skills align with the role, so don’t be shy about showcasing relevant projects you've worked on!
Showcase Your Strategic Thinking:In your application, emphasise your ability to think strategically about communications. We’re looking for someone who can not only deliver messages but also shape the narrative around change initiatives, so share examples of how you've done this before.
Be Clear and Concise:When writing your application, clarity is key! Use straightforward language and get to the point quickly. We appreciate well-structured applications that are easy to read and understand.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at BSI
✨Know Your Change Communications
Make sure you understand the key principles of change communications. Familiarise yourself with the specific challenges and strategies related to large-scale transformations. This will help you articulate your experience and how it aligns with the role.
✨Showcase Your Strategic Thinking
Prepare examples that demonstrate your ability to think strategically about communication. Be ready to discuss how you've developed and executed communication strategies in previous roles, especially in complex environments.
✨Be Ready to Roll Up Your Sleeves
This role requires a hands-on approach, so be prepared to discuss times when you've not only led but also delivered practical communications. Highlight your experience in creating communication assets and managing channels effectively.
✨Engage with Stakeholders
Think about how you've influenced and advised senior leaders in the past. Prepare to share specific instances where your communication skills have helped engage stakeholders and drive change. This will show your capability to operate credibly at a senior level.
