At a Glance
- Tasks: Lead change management for exciting digital transformation projects in a dynamic lab environment.
- Company: Join BSI, a global leader in business improvement and standards.
- Benefits: Enjoy flexible working, competitive pay, 27 days leave, and comprehensive health benefits.
- Other info: Be part of a supportive community that values diversity and personal growth.
- Why this job: Make a real impact by transforming lab processes and systems while collaborating with diverse teams.
- Qualifications: Experience in change management and strong communication skills are essential.
The predicted salary is between 49500 - 60500 £ per year.
Location: Hemel Hempstead: Hybrid, minimum 2 days per week on-site
About the role
BSI is looking for an experienced Change Manager to play a key role in delivering two major transformation programmes across our Labs business. You’ll primarily support the Labs Digitalisation Programme, leading change activity around the implementation of LIMS and Simulated Testing, while also supporting the RED Labs Programme and the transition to a new facility supporting the Radio Equipment Directive. This is a hands‑on role where you’ll work closely with lab and technical teams to prepare them for new systems, processes and ways of working. Building strong relationships and maintaining a visible presence with the teams will be key, so you’ll be based in our Hemel Hempstead office a minimum of two days per week to support workshops, stakeholder sessions and on‑site engagement.
Responsibilities
- Develop and deliver the change management strategy and plan for the LIMS and Simulated Testing deployment.
- Support change activity for the RED Labs Programme, including people, process and ways‑of‑working impacts.
- Conduct stakeholder mapping, change impact assessments and readiness activities across Lab functions.
- Build strong relationships with Lab Managers, Engineers, Quality, Logistics, Health & Safety and other technical stakeholders.
- Lead workshops, drop‑ins, floor talks, lunch & learns and other engagement activities.
- Identify and manage change resistance and readiness risks.
- Lead training needs analysis and develop practical training materials and role‑based resources.
- Partner with the Product Owner and LabVantage vendor to support end‑user training and adoption.
- Coordinate change communications, FAQs and go‑live messaging across affected teams.
- Ensure Quality Assurance and operational requirements are considered throughout change planning.
- Track and report change readiness and adoption, providing insights to Programme Leads and key stakeholders.
- Act as a key link between the programme and lab teams, ensuring frontline feedback is understood and incorporated into delivery.
To be successful in the role you will have
- Proven experience delivering business change within complex transformation programmes.
- A formal Change Management qualification such as Prosci ADKAR, APMG Change Management Practitioner or equivalent.
- Experience supporting a LIMS, ERP or other complex enterprise system implementation.
- Strong stakeholder management, communication and facilitation skills, with the ability to engage both senior stakeholders and frontline teams.
- Experience developing and delivering change communications, training and adoption activities.
- Experience within a laboratory, manufacturing, regulated or similarly complex operational environment would be beneficial.
- A technical or scientific background/experience would be a significant advantage, such as laboratory sciences, engineering or another regulated technical environment, enabling you to engage credibly with scientific and technical teams.
- Exposure to ISO 17025 would be advantageous.
BSI offers a competitive total reward package, an independent and varied job in an international environment, flexible working hours, ongoing training and development with the inclusion of 27-days annual leave, paid sick leave, bank holidays, health insurance, life insurance, pension plan with company contribution, car allowance (dependent on role), income protection, paid maternity leave, paid paternity leave, paid parental leave, adoption leave, compassionate leave, paid bereavement leave, learning and development opportunities, and a wide range of flexible benefits that you can tailor to suit your lifestyle.
BSI is committed to ensuring the diversity of our workforce reflects that of our clients and the communities in which we operate. Our goal is to create a sense of belonging for all employees by providing opportunities to develop, grow, and engage with our global organization all while having fun doing great work. BSI is a community where everyone can thrive.
If you require any reasonable accommodations to be made on account of a disability or impairment throughout our recruiting process, please inform your Talent Acquisition Partner.
Change Manager in Hemel Hempstead employer: BSI
BSI is an excellent employer for those passionate about the medical devices sector, offering a dynamic and inclusive work environment that fosters creativity and excellence. With opportunities for professional growth and development, employees can thrive while delivering impactful training solutions that enhance client performance. The remote nature of this role allows for flexibility, making it an ideal position for those seeking meaningful and rewarding employment in a supportive setting.
