Group CRM Business Analyst

Join to apply for the Group CRM Business Analyst role at BSI Great that you\’re thinking about a career with BSI! Group CRM Business Analyst Location: Remote homebased, with travel requirements globally (c. 30%) About The Role As a Group CRM Business Analyst, you will work closely with key stakeholders across the organization to support the delivery of the CRM roadmap and adoption of enterprise best practices. You’ll understand business requirements and transform them into technical specifications, facilitating changes and improvements. This role offers an excellent opportunity to support the simplification and enhancement of our CRM platforms. Responsibilities Engage proactively with stakeholders across divisions and globally to support CRM initiatives. Adopt a business partnering approach, fostering cross-team collaboration and knowledge sharing through regular meetings and communications. Create, update, and deliver training, coaching, dashboards, reports, and communications to promote behavioral change and CRM adoption. Collaborate on the simplification and enhancement of CRM platforms, aiming for a unified, optimized user and client experience. Respond to queries and encourage idea generation across the business. Guide stakeholders on change requests, ensuring alignment with CRM roadmap and best practices. Arrange and monitor UAT testing, implementation, and post-deployment impact. Document and maintain CRM processes, ensuring changes are tracked, approved, and communicated. Qualifications and Skills Proven experience supporting CRM system implementation, adoption, and optimization. End-to-end project management skills with ownership experience. Experience engaging with senior stakeholders. Success in commercial and sales enablement. Excellent verbal and written communication skills. Proactive problem-solving and continuous improvement mindset. Grow your career with BSI, working across industries and globally. We offer flexible working, ongoing training, and development. Join us to shape industries and improve lives. If you\’re passionate about making a difference in a purpose-led organization, apply now. Together, we can build a better society and a sustainable world. DEI Policy At BSI, we value diverse perspectives and create a collaborative environment. We welcome applicants with disabilities or health conditions requiring reasonable adjustments. Our behaviors include being client-centric, agile, and collaborative. We conduct face-to-face interviews where appropriate, but virtual options are available upon request. Additional Details Seniority level: Mid-Senior level Employment type: Full-time Job function: Business Development and Sales Industries: Professional Services #J-18808-Ljbffr