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For Companies At a Glance
- Tasks: Support CRM initiatives and enhance platforms while collaborating with global stakeholders.
- Company: BSI is a purpose-led organisation focused on shaping industries and improving lives.
- Benefits: Enjoy flexible working, ongoing training, and the chance to work globally.
- Why this job: Make a real impact in a collaborative environment while growing your career.
- Qualifications: Experience in CRM systems, project management, and excellent communication skills required.
- Other info: Remote role with occasional global travel; we value diversity and inclusivity.
The predicted salary is between 36000 - 60000 £ per year.
Join to apply for the Group CRM Business Analyst role at BSI. Great that you’re thinking about a career with BSI!
Location: Remote homebased, with travel requirements globally (c. 30%)
About The Role
As a Group CRM Business Analyst, you will work closely with key stakeholders across the organization to support the delivery of the CRM roadmap and adoption of enterprise best practices. You’ll understand business requirements and transform them into technical specifications, facilitating changes and improvements. This role offers an excellent opportunity to support the simplification and enhancement of our CRM platforms.
Responsibilities
- Engage proactively with stakeholders across divisions and globally to support CRM initiatives.
- Adopt a business partnering approach, fostering cross-team collaboration and knowledge sharing through regular meetings and communications.
- Create, update, and deliver training, coaching, dashboards, reports, and communications to promote behavioural change and CRM adoption.
- Collaborate on the simplification and enhancement of CRM platforms, aiming for a unified, optimized user and client experience.
- Respond to queries and encourage idea generation across the business.
- Guide stakeholders on change requests, ensuring alignment with CRM roadmap and best practices.
- Arrange and monitor UAT testing, implementation, and post-deployment impact.
- Document and maintain CRM processes, ensuring changes are tracked, approved, and communicated.
Qualifications and Skills
- Proven experience supporting CRM system implementation, adoption, and optimization.
- End-to-end project management skills with ownership experience.
- Experience engaging with senior stakeholders.
- Success in commercial and sales enablement.
- Excellent verbal and written communication skills.
- Proactive problem-solving and continuous improvement mindset.
Grow your career with BSI, working across industries and globally. We offer flexible working, ongoing training, and development. Join us to shape industries and improve lives. If you’re passionate about making a difference in a purpose-led organization, apply now. Together, we can build a better society and a sustainable world.
DEI Policy
At BSI, we value diverse perspectives and create a collaborative environment. We welcome applicants with disabilities or health conditions requiring reasonable adjustments. Our behaviours include being client-centric, agile, and collaborative. We conduct face-to-face interviews where appropriate, but virtual options are available upon request.
Additional Details
- Seniority level: Mid-Senior level
- Employment type: Full-time
- Job function: Business Development and Sales
- Industries: Professional Services
Group CRM Business Analyst employer: BSI
Contact Detail:
BSI Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Group CRM Business Analyst
✨Tip Number 1
Familiarise yourself with CRM systems and their functionalities. Understanding the specific CRM platform used by BSI will give you an edge in discussions and demonstrate your proactive approach.
✨Tip Number 2
Network with current or former employees of BSI on platforms like LinkedIn. Engaging with them can provide insights into the company culture and expectations, which can be invaluable during interviews.
✨Tip Number 3
Prepare to discuss your experience with stakeholder engagement. Think of specific examples where you've successfully collaborated across teams, as this role heavily emphasises cross-team collaboration.
✨Tip Number 4
Showcase your problem-solving skills by preparing examples of how you've approached challenges in previous roles. This will align well with the continuous improvement mindset that BSI values.
We think you need these skills to ace Group CRM Business Analyst
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and qualifications required for the Group CRM Business Analyst position. Tailor your application to highlight relevant experiences that align with these requirements.
Highlight Relevant Experience: In your CV and cover letter, emphasise your proven experience in supporting CRM system implementation and optimisation. Use specific examples to demonstrate your end-to-end project management skills and your ability to engage with senior stakeholders.
Showcase Communication Skills: Since excellent verbal and written communication skills are crucial for this role, ensure your application reflects your ability to communicate effectively. Consider including examples of how you've successfully delivered training or facilitated stakeholder engagement.
Tailor Your Cover Letter: Craft a compelling cover letter that not only expresses your passion for the role but also outlines how your proactive problem-solving mindset and continuous improvement approach can contribute to BSI's CRM initiatives.
How to prepare for a job interview at BSI
✨Understand the CRM Landscape
Before your interview, make sure you have a solid understanding of CRM systems and their importance in business. Familiarise yourself with common platforms and best practices, as this will help you speak confidently about your experience and how it aligns with the role.
✨Showcase Your Stakeholder Engagement Skills
Since the role involves engaging with key stakeholders, prepare examples of how you've successfully collaborated with different teams in the past. Highlight your ability to foster relationships and communicate effectively, as this is crucial for the Group CRM Business Analyst position.
✨Demonstrate Problem-Solving Abilities
Be ready to discuss specific challenges you've faced in previous roles and how you approached solving them. This will showcase your proactive problem-solving mindset, which is essential for driving CRM adoption and improvements.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your project management skills and your approach to change requests. Think about how you would handle various situations related to CRM implementation and user training, as this will demonstrate your readiness for the role.
