BSI is seeking a Customer Relations Apprentice in Covent Garden (Hybrid) to join the customer experience team as a first point of contact for customers buying documents online. You will update customer details, help users self-serve on the website, and complete a Level 2 Customer Service Practitioner apprenticeship, expected to finish within 12 months with support from the team.
You will handle inquiries via phone, chat and email, process payments, and ensure accurate CRM records while learning
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Customer Experience Apprentice — Hybrid, Global Impact employer: BSI
BSI is an exceptional employer that champions positive change for both people and the planet, offering a dynamic work culture in the vibrant locations of Covent Garden and Milton Keynes. With a strong commitment to employee growth, BSI provides extensive training opportunities, flexible working arrangements, and a comprehensive benefits package, including generous leave policies and health insurance, ensuring that every team member can thrive while making a meaningful impact on global standards and sustainability.
