At a Glance
- Tasks: Support customers with high-quality administration and service in a fast-paced environment.
- Company: Join BSI, a leader in standards and business improvement with over 100 years of experience.
- Benefits: Enjoy 27 days annual leave, health insurance, flexible benefits, and professional development opportunities.
- Other info: Be part of a diverse team committed to creating a sense of belonging and growth.
- Why this job: Make a positive impact while building strong relationships and enhancing customer experiences.
- Qualifications: Experience in customer service or administration, strong organisational skills, and excellent communication.
The predicted salary is between 22950 - 28050 £ per year.
We exist to create positive change for people and the planet. Join us and make a difference too!
Location: Covent Garden, The Acre (Hybrid)
BSI is seeking a Customer Administrator to join our Customer Experience team, supporting both internal and external customers through high quality administration, customer service, and order processing activities.
About The Role
As the Customer Administrator, you will play a key role in ensuring customer information, orders, quotations, invoices, and payments are processed accurately and efficiently across internal systems. You will work closely with internal stakeholders, support customer queries, and help drive a positive customer experience across the business. This role would suit someone who enjoys a fast paced environment, has strong attention to detail, and takes pride in delivering excellent customer service while managing multiple administrative tasks.
Key Responsibilities
- Manage the administration of BSI Membership accounts and customer records
- Process quotations, orders, invoices, credits, refunds, and payments accurately
- Maintain and update CRM systems ensuring all customer interactions are logged correctly
- Support customers through verbal and written communication channels
- Produce monthly and ad hoc reports to identify and resolve data inconsistencies
- Build strong working relationships with internal stakeholders across the business
- Support departmental projects and continuous process improvement initiatives
- Help achieve departmental KPIs, SLA targets, and customer service standards
- Provide administrative support across the wider Customer Experience team as needed
To be Successful in this Role, You Will Have
- Previous experience in customer service, administration, or sales order processing
- Strong organisational skills with excellent attention to detail
- Confidence using Microsoft Office, Outlook, and internal systems
- The ability to manage multiple priorities while maintaining accuracy
- Excellent communication skills and a customer focused approach
- A proactive mindset with strong ownership and problem solving abilities
- Confidence working collaboratively with both customers and internal stakeholders
Desirable Experience
- SAP experience
- Salesforce experience
- Shopify experience
- Customer Service or Business Administration qualifications/apprenticeships
- Degree level education or equivalent experience
Benefits
- 27-days annual leave
- Paid sick leave
- Bank holidays
- Health insurance
- Life insurance
- Pension plan with company contribution
- Car allowance (dependent on role)
- Income protection
- Paid maternity leave
- Paid paternity leave
- Paid parental leave
- Adoption leave
- Compassionate leave
- Paid bereavement leave
- Learning and development opportunities
- A wide range of flexible benefits that you can tailor to suit your lifestyle
Do you believe the world deserves excellence? Headquartered in London, BSI is the world's first national standards organization with more than 100 years of experience. We are a global partner for 86,000 companies and organizations in over 193 countries, offering development, auditing, certification, and training services, including innovative software solutions and cyber security expertise for all industries: from aerospace and automotive to food, construction, energy, healthcare, IT and trade sectors. Incorporated by Royal Charter, we’re truly impartial, and home to the ultimate mark of trust, the Kitemark.
Through our unique combination of consulting, training, assurance and regulatory services we bring solid and broad knowledge to every company. If you want to contribute to this inspiring challenge, bring your open and enthusiastic mindset to our dynamic team.
D&I Policy
BSI is committed to ensuring the diversity of our workforce reflects that of our clients and the communities in which we operate. Our goal is to create a sense of belonging for all employees by providing opportunities to develop, grow, and engage with our global organization all while having fun doing great work. BSI is a community where everyone can thrive. If you require any adjustments or accommodations to support your participation, please inform us upon applying.
About Us
BSI is a business improvement and standards company and for over a century BSI has been recognized for having a positive impact on organizations and society, building trust and enhancing lives. Today BSI partners with more than 77,500 clients in 195 countries and engages with a 15,000 strong global community of experts, industry and consumer groups, organizations and governments. Utilizing its extensive expertise in key industry sectors - including automotive, aerospace, built environment, food and retail, and healthcare - BSI delivers on its purpose by helping its clients fulfil theirs. Living by our core values of Client-Centricity, Agility, and Collaboration, BSI provides organizations with the confidence to grow by partnering with them to tackle society’s critical issues – from climate change to building trust in digital transformation and everything in between - to accelerate progress towards a better society and a sustainable world. BSI is an Equal Opportunity Employer dedicated to fostering a diverse and inclusive workplace.
Customer Administrator employer: BSI
BSI is an excellent employer for those passionate about the medical devices sector, offering a dynamic and inclusive work environment that fosters creativity and excellence. With opportunities for professional growth and development, employees can thrive while delivering impactful training solutions that enhance client performance. The remote nature of this role allows for flexibility, making it an ideal position for those seeking meaningful and rewarding employment in a supportive setting.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Administrator
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at BSI. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like BSI before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Administrator
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to BSI:Your cover letter is your chance to shine! Tell us why you want to work at BSI specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at BSI!
How to prepare for a job interview at BSI
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
