At a Glance
- Tasks: Support planning and scheduling for audits, ensuring operational excellence.
- Company: Join BSI, a leader in business improvement and standards.
- Benefits: Generous leave, health insurance, and flexible benefits tailored to you.
- Other info: Hybrid working model with opportunities for growth and learning.
- Why this job: Make a positive impact while developing your career in a supportive environment.
- Qualifications: Experience in admin or customer service, strong communication skills.
The predicted salary is between 26775 - 26775 £ per year.
We exist to create positive change for people and the planet. Join us and make a difference too!
Salary: Up to £26,775.00 per annum
Location: Milton Keynes
As a Client Planning Advisor, you will provide invaluable operational support to our UK Delivery Team by ensuring seamless planning and scheduling for both onsite and remote audits. Through proactive coordination and stakeholder engagement, you’ll help drive operational excellence and contribute directly to the achievement of our UK delivery goals. Please note that this position is based on a hybrid working model which requires 3 days in the office and 2 days working from home.
Key Responsibilities & Accountabilities:
- Effective scheduling of client audits across the UK&I by utilising all available planning tools and geographical knowledge.
- Provide short- and long-term planning solutions to ensure monthly delivery and relevant KPI targets are met.
- Take ownership of availability for specific external delivery teams and work with Operations Managers to utilise all diary availability.
- Handle all associated calls in an effective and professional manner.
- Negotiate with clients in relation to diary moves to minimise the number of changes necessary.
- Identify resource solutions for all unbooked client visits while continuing to monitor unbooked activity to ensure audit days are delivered.
- Manage individual workflows and ensure data is regularly and accurately updated.
- Identify opportunities to grow the business through communicating relevant products and services to existing clients where possible.
- To take ownership for problem resolution where expressions of dissatisfaction are highlighted.
Skills & Experience:
- Previous experience within an administrative, customer service and/or coordination role.
- An excellent telephony manner with the ability to effectively communicate at all levels.
- The ability to build credible relationships with internal departments.
- Previous experience of working towards KPIs and targets.
- Previous experience of CRM systems e.g. SAP, Salesforce etc.
- Excellent attention to detail.
- A proactive approach to problem solving.
- Resilient with the ability to manage conflicting priorities.
Our Benefits:
In addition to your base salary and incentive bonus, we also offer; 27-days annual leave excluding bank holidays, paid sick leave, health insurance, life insurance, pension plan with company contributions, income protection, paid maternity leave, paid paternity leave, paid parental leave, adoption leave, compassionate leave and paid bereavement leave. Plus, ongoing learning and development opportunities, and a wide range of flexible benefits that you can tailor to suit your lifestyle!
D&I Policy
BSI is committed to ensuring the diversity of our workforce reflects that of our clients and the communities in which we operate. Our goal is to create a sense of belonging for all employees by providing opportunities to develop, grow, and engage with our global organisation all while having fun doing great work. BSI is a community where everyone can thrive.
If you require any reasonable accommodations to be made on account of a disability or impairment throughout our recruiting process, please inform your Talent Acquisition Partner.
BSI is a business improvement and standards company and for over a century BSI has been recognized for having a positive impact on organizations and society, building trust and enhancing lives. Today BSI partners with more than 77,500 clients in 195 countries and engages with a 15,000 strong global community of experts, industry and consumer groups, organizations and governments. Utilizing its extensive expertise in key industry sectors - including automotive, aerospace, built environment, food and retail, and healthcare - BSI delivers on its purpose by helping its clients fulfil theirs. Living by our core values of Client-Centricity, Agility, and Collaboration, BSI provides organizations with the confidence to grow by partnering with them to tackle society’s critical issues – from climate change to building trust in digital transformation and everything in between - to accelerate progress towards a better society and a sustainable world. BSI is an Equal Opportunity Employer dedicated to fostering a diverse and inclusive workplace.
Client Planning Advisor employer: BSI
BSI is an excellent employer for those passionate about the medical devices sector, offering a dynamic and inclusive work environment that fosters creativity and excellence. With opportunities for professional growth and development, employees can thrive while delivering impactful training solutions that enhance client performance. The remote nature of this role allows for flexibility, making it an ideal position for those seeking meaningful and rewarding employment in a supportive setting.
StudySmarter Expert Advice🤫
We think this is how you could land Client Planning Advisor
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at BSI. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like BSI before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Client Planning Advisor
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to BSI:Your cover letter is your chance to shine! Tell us why you want to work at BSI specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at BSI!
How to prepare for a job interview at BSI
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
