Demand Capacity Planning & Reporting Manager in City of Westminster

We exist to create positive change for people and the planet. Join us and make a difference too!

Location: Covent Garden, London (hybrid)

Type: Permanent, full-time

About the role

As our technology portfolio continues to grow, we’re creating a brand-new role to transform how we forecast demand, plan capacity and make resourcing decisions. We’re looking for a Demand Forecasting & Capacity Planning Manager to establish and lead a new capability that will give us greater visibility of resource demand across our IT and change portfolio. This is an opportunity to build the function from the ground up, creating the insight that will shape how our technology teams deliver today and in the future. As the technical expert working at the heart of our Demand Management function, you’ll combine data, reporting and commercial insight to influence strategic portfolio planning and help us move from reactive to proactive resource planning. Your work will support smarter workforce decisions, improve project delivery and reduce reliance on last-minute contractor hiring, while providing senior leaders with the insight they need to make confident portfolio decisions. Success in this role will come from your ability to turn complex information into meaningful recommendations, build trusted relationships across the business, and drive lasting improvements to the way we forecast and plan.

Responsibilities

• Establish and embed a centralised demand forecasting and capacity planning process across the IT and change portfolio.
• Produce forward-looking forecasts and scenario modelling to support portfolio planning and investment decisions.
• Develop insightful Power BI dashboards and reporting that provide visibility of demand, capacity, utilisation and delivery risk.
• Analyse workforce trends and recommend the most effective resourcing approach, balancing permanent, fixed-term and contingent talent.
• Provide data-driven insight to improve planning, prioritisation and delivery across the technology portfolio.
• Act as the technical lead for reporting and forecasting, mentoring colleagues and continuously improving reporting capability.
• Build strong relationships with senior stakeholders to influence planning decisions and embed best practice across the organisation.

To be successful in the role, you will have

• Experience in Demand Management, Capacity Planning, Resource Management, PMO or Portfolio Planning within a commercial technology environment.
• Strong Power BI skills, with experience creating dashboards and turning data into meaningful business insight.
• Experience using PPM or resource planning tools to support project and portfolio delivery.
• A commercial mindset, with the ability to balance resource availability, delivery priorities and cost considerations.
• Excellent stakeholder management and influencing skills, with the confidence to challenge constructively and build trusted relationships.
• A proactive, solutions-focused approach and the ability to introduce new ways of working in a growing function.
• The technical credibility to coach others and become the go-to expert for demand forecasting and reporting.

Grow your career and expand your skills and knowledge. At BSI, we offer opportunities to work across industries and across the globe. You’ll benefit from the different perspectives and experiences of your international colleagues, as well as ongoing training and development. We offer flexible working, as well as 27 days’ annual leave, paid sick leave, bank holidays, health insurance, life insurance, pension plan with company contribution, car allowance (dependent on role), income protection, paid maternity leave, paid paternity leave, paid parental leave, adoption leave, compassionate leave, paid bereavement leave, learning and development opportunities, and a wide range of flexible benefits that you can tailor to suit your lifestyle.

*Please note: BSI are unable to provide visa sponsorship for this vacancy

The salary for this position can range from £57,000-£70,000; actual compensation is based on various factors, including but not limited to, the candidate’s competencies, level of experience, education, location, divisional budget and internal peer compensation comparisons.

Together, we are building an organisation that is ready to meet the challenges ahead. Grow your career as you help us shape what comes next. We exist to have a positive impact. Our people influence international thinking and action on important issues. Our 86,000 customers are based in 193 countries across the globe. Now we’re taking on society’s biggest challenges. We’re developing standards and guidelines that will help our customers get to net zero, and we’re defining the way new technologies such as AI impact all our lives. We’re focused on our future – and we’re looking for people who want to grow with us as we take on the challenges of tomorrow. At BSI, you’ll find a workplace where everyone can flourish and thrive, where innovation is encouraged and where learning is part of your everyday. You’ll contribute to work that shapes industries and enhances lives – and you’ll take pride in what you do. We’re looking for passionate people who want to make a difference in a purpose-led organisation. Together, we can help create a better society and a more sustainable world.

D&I Policy

The world needs fresh thinking and new perspectives to tackle its biggest challenges. It’s why, at BSI, we’re committed to creating a collaborative environment where everyone can contribute. Whatever your background, experience or outlook, here you can be your best self and do your best work. If you have a disability or health condition, please let us know if you need any reasonable adjustments to the recruitment process.