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- Tasks: Provide top-notch IT support for VIP clients and manage Azure/O365 environments.
- Company: Dynamic business improvement organisation based in Milton Keynes.
- Benefits: Hybrid working, health insurance, and generous annual leave.
- Why this job: Join a team where your tech skills make a real difference for VIP clients.
- Qualifications: Strong customer service skills and experience with ITSM tools like ServiceNow.
- Other info: Exciting opportunity for growth in a supportive work environment.
The predicted salary is between 36000 - 60000 £ per year.
A business improvement organization in Milton Keynes seeks a Senior 2nd Line Engineer for internal IT support. The role involves providing technical assistance across IT infrastructure, including O365, Azure, and SCCM.
Candidates must have strong customer service skills, experience with VIP support, and knowledge of ITSM tools like ServiceNow.
This position offers hybrid working and a range of employee benefits including health insurance and annual leave.
Senior 2nd Line Engineer – VIP IT & Azure/O365 Expert in Milton Keynes employer: BSI Companies
Contact Detail:
BSI Companies Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior 2nd Line Engineer – VIP IT & Azure/O365 Expert in Milton Keynes
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, especially those who work with O365 and Azure. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Show off your skills! Prepare a portfolio or a list of projects that highlight your experience with VIP support and ITSM tools like ServiceNow. This will give you an edge during interviews.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or use online resources to refine your answers, especially around customer service scenarios. We want you to shine when it counts!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and eager to join our team.
We think you need these skills to ace Senior 2nd Line Engineer – VIP IT & Azure/O365 Expert in Milton Keynes
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with O365, Azure, and VIP support. We want to see how your skills match the role, so don’t be shy about showcasing your technical expertise!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Tell us why you’re passionate about IT support and how your customer service skills have made a difference in your previous roles. Keep it engaging and relevant!
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled tricky IT issues in the past. We love seeing candidates who can think on their feet and provide effective solutions, especially in a VIP support context.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at BSI Companies
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of O365, Azure, and SCCM. Be ready to discuss specific scenarios where you've used these technologies to solve problems, especially in a VIP support context. The more examples you can provide, the better!
✨Show Off Your Customer Service Skills
Since this role involves internal IT support, it's crucial to demonstrate your customer service abilities. Prepare to share instances where you've gone above and beyond for a client or colleague, particularly in high-pressure situations.
✨Familiarise Yourself with ITSM Tools
Get comfortable with ITSM tools like ServiceNow. You might be asked about your experience with ticketing systems or how you manage incidents. If you have any tips or tricks for using these tools effectively, be sure to mention them!
✨Ask Insightful Questions
Prepare some thoughtful questions about the company's IT infrastructure and their approach to VIP support. This shows your genuine interest in the role and helps you gauge if the company is the right fit for you.
