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- Tasks: Lead and develop a team to deliver top-notch People Operations services across EMEA.
- Company: Join BSI, a purpose-driven organisation making a positive impact globally.
- Benefits: Enjoy flexible working, 27 days leave, health insurance, and tailored benefits.
- Why this job: Make a real difference while growing your career in a supportive environment.
- Qualifications: Experience in leading operational teams and strong coaching skills required.
- Other info: Be part of a diverse team tackling society's biggest challenges.
The predicted salary is between 36000 - 60000 ÂŁ per year.
We exist to create positive change for people and the planet. Join us and make a difference too!
Location: Milton Keynes (hybrid)
Type: 9-month fixed-term contract
About the role:
We are looking for an experienced People Operations leader to provide service continuity and leadership for our EMEA People Operations team based in Milton Keynes. As the People Operations Team Leader for EMEA, you will oversee the delivery of high-quality, consistent and customer-focused service to the People Team, business stakeholders and colleagues across the region. You will lead, coach and support a team of People Operations Specialists, ensuring they have the guidance, tools and clarity needed to deliver operational excellence. You will act as a point of escalation for complex queries and exceptions, using sound judgement, empathy and a commercially aware mindset to drive effective outcomes.
In this role, you will also partner closely with other regional People Operations Team Leads to maintain global alignment across all regional teams (Americas, EMEA, and APAC) and support through a period of continued transformation in global service delivery. Your leadership will help ensure operational stability while contributing to improvements in processes, service quality and cross-regional ways of working.
Responsibilities:
- Leading, coaching and developing a team of 12 People Services professionals.
- Maintaining continuity of high-quality operational service delivery across EMEA.
- Monitoring service levels, team performance and workload distribution.
- Acting as an escalation point for complex queries, exceptions and judgement calls.
- Providing clear, commercially aware guidance in “grey” situations.
- Building strong relationships with People partners and business stakeholders.
- Ensuring process documentation remains accurate and aligned with local legislation and global standards.
- Stepping in hands-on where required during peak periods or team absence.
To be successful in the role, you will have:
- Proven experience leading an Operational Team, for example People Operations / HR Shared Services / Employee Relations / Recruitment Operations.
- Strong operational mindset, used to managing incoming volume, monitoring case queues and handling escalations.
- A coaching-oriented leader who proactively develops team capability.
- Confidence making sound judgement calls in complex or ambiguous situations.
- Experience working across multiple countries beneficial (EMEA experience ideal; strong UK focus welcomed).
- Familiarity with HRIS and case management systems (Workday experience advantageous).
- Commercial awareness and the ability to balance risk, compliance and employee experience.
Grow your career and expand your skills and knowledge. At BSI, we offer opportunities to work across industries and across the globe. You’ll benefit from the different perspectives and experiences of your international colleagues, as well as ongoing training and development. We offer flexible working, as well as 27 days’ annual leave, paid sick leave, bank holidays, health insurance, life insurance, pension plan with company contribution, car allowance (dependent on role), income protection, paid maternity leave, paid paternity leave, paid parental leave, adoption leave, compassionate leave, paid bereavement leave, learning and development opportunities, and a wide range of flexible benefits that you can tailor to suit your lifestyle.
Please note: BSI are unable to provide visa sponsorship for this vacancy.
Together, we are building an organisation that is ready to meet the challenges ahead. Grow your career as you help us shape what comes next. We exist to have a positive impact. Our people influence international thinking and action on important issues. Our 86,000 customers are based in 193 countries across the globe.
Now we’re taking on society’s biggest challenges. We’re developing standards and guidelines that will help our customers get to net zero, and we’re defining the way new technologies such as AI impact all our lives. We’re focused on our future – and we’re looking for people who want to grow with us as we take on the challenges of tomorrow. At BSI, you’ll find a workplace where everyone can flourish and thrive, where innovation is encouraged and where learning is part of your everyday. You’ll contribute to work that shapes industries and enhances lives – and you’ll take pride in what you do.
We’re looking for passionate people who want to make a difference in a purpose-led organisation. If that sounds like you, apply now. Together, we can help create a better society and a more sustainable world.
D&I Policy
The world needs fresh thinking and new perspectives to tackle its biggest challenges. It’s why, at BSI, we’re committed to creating a collaborative environment where everyone can contribute. Whatever your background, experience or outlook, here you can be your best self and do your best work.
If you have a disability or health condition, please let us know if you need any reasonable adjustments to the recruitment process.
People Operations Team Leader in Milton Keynes employer: BSI Companies
Contact Detail:
BSI Companies Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land People Operations Team Leader in Milton Keynes
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or attend industry events. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their mission and values, especially how they align with creating positive change. This will help you stand out as a candidate who truly gets what they're about.
✨Tip Number 3
Practice your responses to common interview questions, but keep it natural. Use the STAR method (Situation, Task, Action, Result) to structure your answers, especially when discussing your leadership experience in People Operations.
✨Tip Number 4
Don’t forget to follow up after your interview! A simple thank-you email can go a long way in showing your enthusiasm for the role and keeping you top of mind for the hiring team.
We think you need these skills to ace People Operations Team Leader in Milton Keynes
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the People Operations Team Leader role. Highlight your leadership experience and operational mindset, as these are key to what we're looking for!
Showcase Your Experience: Don’t just list your previous jobs; explain how your past experiences relate to this role. Use examples that demonstrate your ability to lead a team and handle complex queries, as this will resonate with us.
Be Authentic: Let your personality shine through in your application. We value passion and authenticity, so don’t be afraid to express why you want to join us in making a positive impact on people and the planet.
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. This way, your application goes straight to us, and we can’t wait to see what you bring to the table!
How to prepare for a job interview at BSI Companies
✨Know Your Stuff
Before the interview, dive deep into the company’s mission and values. Understand how they create positive change for people and the planet. This will not only help you align your answers but also show your genuine interest in their work.
✨Showcase Your Leadership Skills
As a People Operations Team Leader, you'll need to demonstrate your leadership style. Prepare examples of how you've successfully led teams, handled escalations, and developed team capabilities. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Be Ready for Complex Scenarios
Expect questions that test your judgement in complex situations. Think of past experiences where you had to make tough decisions or navigate grey areas. Highlight your commercial awareness and how you balanced risk with employee experience.
✨Build Connections
During the interview, focus on building rapport with your interviewers. Ask insightful questions about their team dynamics and how they collaborate across regions. This shows you're not just interested in the role, but also in fostering strong relationships within the company.