At a Glance
- Tasks: Provide top-notch support to clients and resolve their queries with a friendly approach.
- Company: Join BSI Regulatory Services, a leader in client support and innovation.
- Benefits: Enjoy flexible hours, 27 days leave, health insurance, and ongoing training.
- Other info: Embrace a diverse workplace culture that values inclusivity and collaboration.
- Why this job: Make a real difference by helping clients and being part of a supportive team.
- Qualifications: Experience in client handling and strong communication skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
Client Support Advisor – Milton Keynes
BSI Regulatory Services is looking for a Client Support Advisor to provide administrative support and engage with our clients.
Application closing date: 24th July 2026.
The role involves hybrid work: office days Tuesdays and Wednesdays.
Responsibilities
- Handle all incoming calls from external and internal clients, ensuring BSI Client First principles are maintained.
- Deliver first‑time resolution where possible.
- Work as part of the Client Administration Team to cover all activities within the Client Services Team.
- Actively contact clients to resolve requests, focusing on voice interaction.
- Take ownership for all client queries and dissatisfaction, working collaboratively across BSI for prompt investigation and response.
- Process internal and external client queries in a timely manner, maintaining accurate records in BSI systems.
- Review all client queries to deliver exceptional service while supporting business needs, expectations and relevant policies and procedures.
- Support business administration activities of managing clients and any client queries.
- Participate in a team that shares best practice and encourages a positive, inclusive “Can do” culture.
Qualifications
- Experience in client handling roles.
- Excellent interpersonal and communication skills (written and oral).
- Strong planning, organization, and creative problem‑solving abilities.
- Proficient in written and verbal English; additional languages are a plus.
Benefits
BSI offers a competitive total reward package, including flexible working hours, ongoing training and development, 27 days annual leave, paid sick leave, bank holidays, health insurance, life insurance, pension plan with company contribution, income protection, paid maternity and paternity leave, parental, adoption and compassionate leave, paid bereavement leave, learning and development opportunities, and a wide range of flexible benefits that you can tailor to suit your lifestyle.
Equal Opportunity Employer
BSI is an Equal Opportunity Employer dedicated to fostering a diverse and inclusive workplace.
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Client Support Advisor in Milton Keynes employer: BSI Companies
BSI Regulatory Services is an exceptional employer located in Milton Keynes, offering a dynamic work environment that prioritises client engagement and support. With a strong commitment to employee development, BSI provides extensive training opportunities, flexible working arrangements, and a comprehensive benefits package that includes generous leave policies and health insurance. The inclusive culture fosters collaboration and innovation, making it an ideal place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Client Support Advisor in Milton Keynes
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at BSI Companies. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like BSI Companies before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Client Support Advisor in Milton Keynes
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to BSI Companies:Your cover letter is your chance to shine! Tell us why you want to work at BSI Companies specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at BSI Companies!
How to prepare for a job interview at BSI Companies
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
