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For Companies At a Glance
- Tasks: Repair and install home appliances while delivering top-notch customer service.
- Company: Join BSH Home Appliances Group, a leader in quality home solutions.
- Benefits: Enjoy bonuses, enhanced holidays, and training opportunities.
- Why this job: Make a real difference in people's homes with your technical skills.
- Qualifications: Strong electrical and mechanical knowledge, plus great communication skills.
- Other info: Work independently in a dynamic environment with growth potential.
The predicted salary is between 30000 - 42000 £ per year.
Tomorrow is our home. Start at BSH Home Appliances Group if you believe in delivering quality: As a leading manufacturer of home appliances and solutions, we can rely on people in our production sites who do their best. With our global brands Bosch, Siemens, Gaggenau and Neff as well as our local brands, we fully trust in their excellent work. In return, they know we will give them the chance to extend their skills and grow. Join us now and give your career a home.
Permanent (P) Total weekly hours: 37.5
Join our team as a Field Service Engineer and play a vital role in delivering exceptional customer service while keeping homes running smoothly with top-quality appliance care. This is a field-based role covering North Liverpool / Southport / Formby / Ormskirk (West Lancashire) and surrounding areas.
Your Responsibilities
- Perform Repairs and Installations. Diagnose faults and carry out repairs, modifications, and installations of home appliances to ensure first-time resolution.
- Deliver Excellent Customer Service. Advise customers on correct product usage, resolve issues promptly, and maintain strong relationships with customers and support teams.
- Maintain Compliance and Safety. Work within company policies, ensure a safe working environment, and adhere to health and safety standards at all times.
- Manage Tools and Inventory. Keep van stock, tools, and equipment in good condition, safeguard company property, and report unusual defects.
- Continuous Learning and Team Contribution. Attend training courses, stay updated on technical information, and support colleagues’ development when required.
Your Profile
- Technical Expertise. Strong electrical, mechanical, and engineering knowledge with the ability to diagnose and fix faults.
- Customer-Focused Communicator. Excellent communication and interpersonal skills with a commitment to delivering high-quality service.
- Independent and Self-Motivated. Ability to work autonomously, manage time effectively, and maintain professionalism.
- Physically Fit and Practical. Capable of handling and moving white goods equipment safely and efficiently.
- IT and Driving Competence. Computer literate with a full, valid driving license and reasonable geographical knowledge.
Benefits
- Bonus Scheme
- Life Assurance
- Enhanced Holiday Entitlement
- Contributory Pension Scheme
- Salary Sacrifice EV scheme
- Employee Discount and Access to BSH Reward website
- Training and Development Opportunities
Field Service Engineer in Ormskirk employer: BSH UK & Ireland
Contact Detail:
BSH UK & Ireland Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Service Engineer in Ormskirk
✨Tip Number 1
Get to know the company! Research BSH Home Appliances Group and their brands like Bosch and Siemens. Understanding their values and products will help you connect better during interviews.
✨Tip Number 2
Practice your customer service skills! As a Field Service Engineer, you'll be interacting with customers regularly. Role-play common scenarios with friends or family to boost your confidence.
✨Tip Number 3
Show off your technical expertise! Be ready to discuss your experience with repairs and installations. Bring examples of past work to demonstrate your problem-solving skills.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining our team at BSH Home Appliances Group.
We think you need these skills to ace Field Service Engineer in Ormskirk
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your technical expertise and customer service skills. We want to see how your experience aligns with the role of a Field Service Engineer, so don’t be shy about showcasing relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about delivering quality service and how you can contribute to our team. Keep it friendly and professional – we love a personal touch!
Show Off Your Problem-Solving Skills: In your application, give examples of how you've diagnosed and resolved issues in the past. We’re looking for someone who can think on their feet and deliver first-time resolutions, so let us know how you’ve done this before!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts!
How to prepare for a job interview at BSH UK & Ireland
✨Know Your Stuff
Brush up on your technical knowledge related to electrical and mechanical systems. Be ready to discuss specific repairs or installations you've handled in the past, as this will show your expertise and problem-solving skills.
✨Customer Service is Key
Prepare examples of how you've delivered excellent customer service in previous roles. Think about times when you resolved issues quickly or built strong relationships with clients, as this aligns perfectly with the role's focus on customer satisfaction.
✨Safety First
Familiarise yourself with health and safety standards relevant to field service work. Be prepared to discuss how you ensure compliance and maintain a safe working environment, as this is crucial for the role.
✨Show Your Independence
Demonstrate your ability to work autonomously by sharing experiences where you managed your time effectively or took initiative. This will highlight your self-motivation and professionalism, which are essential traits for a Field Service Engineer.
