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For Companies At a Glance
- Tasks: Assist customers with appliance issues and provide top-notch service.
- Company: Join BSH, a leading home appliances manufacturer with global brands.
- Benefits: Enjoy a competitive salary, bonus scheme, and enhanced holiday entitlement.
- Why this job: Kickstart your career in a supportive environment with growth opportunities.
- Qualifications: Customer service experience and strong communication skills are essential.
- Other info: Work a flexible 4-on/4-off shift pattern in a dynamic team.
The predicted salary is between 24000 - 36000 £ per year.
Overview
Tomorrow is our home. Start at BSH Home Appliances Group if you believe in delivering quality: As a leading manufacturer of home appliances and solutions, we rely on people in our production sites who do their best. With our global brands Bosch, Siemens, Gaggenau and Neff as well as our local brands, we fully trust in their excellent work. In return, they know we will give them the chance to extend their skills and grow. Join us now and give your career a home.
Permanent (P)
Weekly hours: 37.5
You will work a 4-on/4-off shift pattern (Monday to Sunday).
Responsibilities
- Booking engineer visits, providing and assisting with troubleshooting and ongoing maintenance of an appliance.
- Registering appliance warranties; offering extended warranties.
- Identifying and ordering spare parts and accessories.
- Providing pre-purchase advice and replacement appliances.
- You will ensure that telephone calls are handled promptly, efficiently and meet our call and quality targets. You will also adhere to GDPR legislation and ensure full confidentiality at all times.
Your Profile
- A customer service background is required; you will also need to have strong telephone communication skills, be customer focused and able to demonstrate empathy.
- Accuracy, flexibility and the ability to problem solve will be necessary in this role.
- The ability to work as an individual whilst contributing to the overall success of the team is paramount.
- You will also need to be computer literate, able to work under pressure, and show resilience.
- Strong communication skills and you will maintain a professional attitude, building and maintaining relationships with internal and external stakeholders.
Benefits
- Real Living Wage Employer
- Bonus Scheme
- Life Assurance
- Enhanced Holiday Entitlement
- Contributory Pension Scheme
- Employee Discount and Access to BSH Reward website
- Training and Development Opportunities
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Customer Service Advisor-4 on 4 off shift employer: BSH UK & Ireland
Contact Detail:
BSH UK & Ireland Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor-4 on 4 off shift
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on BSH and its brands like Bosch and Siemens. This will help you show genuine interest and tailor your answers to what they value.
✨Tip Number 2
Practice your phone skills! Since this role is all about communication, try role-playing with a friend. Focus on being clear, friendly, and efficient – just like you would be with customers.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you’ve successfully resolved issues for customers. This will demonstrate your ability to handle challenges in the role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Customer Service Advisor-4 on 4 off shift
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience that match the Customer Service Advisor role. Highlight any customer service experience and communication skills, as these are key for us at BSH.
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to show your enthusiasm for the role and how you can contribute to our team. Keep it friendly and professional, just like we do at StudySmarter.
Showcase Problem-Solving Skills: In your application, give examples of how you've tackled challenges in previous roles. We love candidates who can think on their feet and provide solutions, especially in a fast-paced environment like ours.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at BSH UK & Ireland
✨Know the Company
Before your interview, take some time to research BSH UK & Ireland. Understand their brands like Bosch and Siemens, and what they stand for. This will not only help you answer questions better but also show your genuine interest in the company.
✨Showcase Your Customer Service Skills
Since this role is all about customer service, be ready to share specific examples from your past experiences. Think of situations where you solved a problem or went above and beyond for a customer. This will demonstrate your ability to handle the responsibilities of the job.
✨Practice Common Interview Questions
Prepare for typical interview questions related to customer service, such as how you would handle an unhappy customer or how you prioritise tasks. Practising your responses can help you feel more confident and articulate during the actual interview.
✨Emphasise Teamwork and Flexibility
This role requires both individual contribution and teamwork. Be ready to discuss how you work well with others and adapt to changing situations. Highlight any experience you have with shift work or working under pressure, as this will resonate with the interviewers.
