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- Tasks: Assist customers with appliance issues and provide troubleshooting support.
- Company: Join BSH Home Appliances, a leader in quality home solutions with global brands.
- Benefits: Enjoy hybrid work, a bonus scheme, enhanced holidays, and employee discounts.
- Why this job: Grow your skills in a supportive environment while making a real impact on customer satisfaction.
- Qualifications: Customer service experience and strong communication skills are essential.
- Other info: This is a full-time role with a 37.5-hour week, offering a chance to work from home.
The predicted salary is between 28800 - 43200 £ per year.
Customer Service Advisor- 09:30-17:30 shift
Customer Service Advisor- 09:30-17:30 shift
1 day ago Be among the first 25 applicants
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Tomorrow is our home
Start at BSH Home Appliances Group if you believe in delivering quality: As a leading manufacturer of home appliances and solutions, we can rely on people in our production sites who do their best. With our global brands Bosch, Siemens, Gaggenau and Neff as well as our local brands, we fully trust in their excellent work. In return, they know we will give them the chance to extend their skills and grow. Join us now and give your career a home.
Tomorrow is our home
Start at BSH Home Appliances Group if you believe in delivering quality: As a leading manufacturer of home appliances and solutions, we can rely on people in our production sites who do their best. With our global brands Bosch, Siemens, Gaggenau and Neff as well as our local brands, we fully trust in their excellent work. In return, they know we will give them the chance to extend their skills and grow. Join us now and give your career a home.
Permanent (P)
Total weekly hours: 37.5
Full time & Hybrid (two weeks in and two weeks working from home)
Your Responsibilities
- Booking engineer visits, providing and assisting with troubleshooting and ongoing maintenance of an appliance
- Registering appliance warranties; offering extended warranties
- Identifying and ordering spare parts and accessories
- Providing pre-purchase advice and replacement appliances.
- You will ensure that telephone calls are handled promptly, efficiently and meet our call and quality targets. You will also adhere to GDPR legislation and ensure full confidentiality at all times.
Your Profile
- A customer service background is required; you will also need to have strong telephone communication skills, be customer focused and able to demonstrate empathy
- Accuracy, flexibility and the ability to problem solve will be necessary in this role
- The ability to work as an individual whilst contributing to the overall success of the team is paramount
- You will also need to be computer literate, able to work under pressure, and show resilience
- Strong communication skills and you will maintain a professional attitude, building and maintaining relationships with internal and external stakeholders.
Benefits
- Real Living Wage Employer.
- Bonus Scheme.
- Life Assurance.
- Enhanced Holiday Entitlement.
- Contributory Pension Scheme.
- Salary Sacrifice EV scheme.
- Employee Discount and Access to BSH Reward website.
- Training and Development Opportunities.
Seniority level
-
Seniority level
Entry level
Employment type
-
Employment type
Full-time
Job function
-
Job function
Other
-
Industries
Manufacturing
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Customer Service Advisor- 09:30-17:30 shift employer: BSH UK & Ireland
Contact Detail:
BSH UK & Ireland Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor- 09:30-17:30 shift
✨Tip Number 1
Familiarise yourself with BSH Home Appliances and their brands like Bosch and Siemens. Understanding their products and services will help you engage more effectively during the interview, showcasing your genuine interest in the company.
✨Tip Number 2
Practice your telephone communication skills. Since this role heavily relies on phone interactions, consider role-playing scenarios with a friend to improve your ability to handle customer queries and demonstrate empathy.
✨Tip Number 3
Brush up on your problem-solving skills. Think of examples from your past experiences where you successfully resolved customer issues, as this will be crucial in demonstrating your capability to handle challenges in the role.
✨Tip Number 4
Showcase your adaptability and teamwork skills. Be prepared to discuss how you've worked well under pressure and contributed to team success in previous roles, as these qualities are essential for the Customer Service Advisor position.
We think you need these skills to ace Customer Service Advisor- 09:30-17:30 shift
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Customer Service Advisor position. Understand the key responsibilities and required skills, such as telephone communication and problem-solving abilities.
Tailor Your CV: Customise your CV to highlight relevant experience in customer service. Emphasise your communication skills, ability to work under pressure, and any previous roles that demonstrate your empathy and problem-solving capabilities.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your understanding of the company’s values. Mention specific examples from your past experiences that align with the responsibilities of the role.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a customer service role.
How to prepare for a job interview at BSH UK & Ireland
✨Showcase Your Customer Service Skills
Make sure to highlight your previous experience in customer service. Be ready to discuss specific situations where you demonstrated empathy, problem-solving, and effective communication. This will show that you understand the importance of these skills in the role.
✨Familiarise Yourself with the Company
Research BSH Home Appliances Group and its brands like Bosch and Siemens. Understanding their products and values will help you align your answers with what they are looking for in a candidate, demonstrating your genuine interest in the company.
✨Prepare for Common Scenarios
Think about common customer service scenarios you might face in this role, such as handling complaints or providing troubleshooting advice. Prepare your responses to these situations, focusing on how you would maintain professionalism and resolve issues effectively.
✨Ask Insightful Questions
At the end of the interview, be prepared to ask questions that show your enthusiasm for the role and the company. Inquire about training opportunities, team dynamics, or how success is measured in the customer service department. This shows you are proactive and genuinely interested in contributing to the team.