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- Tasks: Assist customers with appliance issues and provide top-notch service.
- Company: Join BSH UK & Ireland, a leader in home appliances.
- Benefits: Enjoy competitive pay, bonuses, enhanced holidays, and training opportunities.
- Why this job: Make a difference in customer experiences while growing your skills.
- Qualifications: Customer service experience and strong communication skills are essential.
- Other info: Be part of a supportive team with great career development potential.
The predicted salary is between 24000 - 36000 £ per year.
Customer Service Advisor – 09:00-17:00 shift
Join to apply for the Customer Service Advisor – 09:00-17:00 shift role at BSH UK & Ireland
Overview
Tomorrow is our home. Start at BSH Home Appliances Group if you believe in delivering quality: As a leading manufacturer of home appliances and solutions, we can rely on people in our production sites who do their best. With our global brands Bosch, Siemens, Gaggenau and Neff as well as our local brands, we fully trust in their excellent work. In return, they know we will give them the chance to extend their skills and grow. Join us now and give your career a home.
Your Responsibilities
- Booking engineer visits, providing and assisting with troubleshooting and ongoing maintenance of appliances.
- Registering appliance warranties and offering extended warranties.
- Identifying and ordering spare parts and accessories.
- Providing pre-purchase advice and replacement appliances.
- You will ensure that telephone calls are handled promptly, efficiently and meet our call and quality targets. You will also adhere to GDPR legislation and ensure full confidentiality at all times.
Your Profile
- A customer service background is required; you will also need to have strong telephone communication skills, be customer focussed and able to demonstrate empathy.
- Accuracy, flexibility and the ability to problem solve is necessary in this role.
- You will also need to be computer literate, able to work under pressure, and show resilience.
- Strong communication skills and the ability to maintain a professional attitude, building and maintaining relationships with internal and external stakeholders.
- The ability to meet set targets and goals.
Benefits
- Real Living Wage Employer.
- Bonus Scheme.
- Life Assurance.
- Enhanced Holiday Entitlement.
- Contributory Pension Scheme.
- Salary Sacrifice EV scheme.
- Employee Discount and Access to BSH Reward website.
- Training and Development Opportunities.
Seniority level
- Entry level
Employment type
- Full-time
Job function
- Other
Industries
- Manufacturing
Referrals increase your chances of interviewing at BSH UK & Ireland by 2x
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Customer Service Advisor - 09:00-17:00 shift employer: BSH UK & Ireland
Contact Detail:
BSH UK & Ireland Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor - 09:00-17:00 shift
✨Tip Number 1
Make sure you research BSH UK & Ireland before your interview. Knowing their brands and values will help you connect with the team and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your telephone communication skills! Since this role is all about handling calls, try role-playing with a friend to get comfortable with troubleshooting and providing advice over the phone.
✨Tip Number 3
Show off your problem-solving skills during the interview. Think of examples from your past experiences where you successfully resolved customer issues and be ready to share them!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed and shows that you're keen on joining the BSH family.
We think you need these skills to ace Customer Service Advisor - 09:00-17:00 shift
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience that match the Customer Service Advisor role. Highlight your customer service background and any relevant achievements to catch our eye!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about customer service and how you can contribute to our team at BSH. Keep it friendly and professional.
Showcase Your Communication Skills: Since strong communication is key for this role, make sure your application is clear and concise. Use proper grammar and spelling, and don’t hesitate to show a bit of your personality!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info you need about the role there!
How to prepare for a job interview at BSH UK & Ireland
✨Know the Company
Before your interview, take some time to research BSH UK & Ireland. Understand their brands like Bosch and Siemens, and what they stand for. This will help you align your answers with their values and show that you're genuinely interested in being part of their team.
✨Showcase Your Customer Service Skills
Since this role is all about customer service, be ready to share specific examples from your past experiences. Think of times when you handled difficult customers or resolved issues effectively. This will demonstrate your ability to empathise and problem-solve under pressure.
✨Practice Common Interview Questions
Prepare for typical interview questions related to customer service, such as how you would handle a complaint or what steps you take to ensure customer satisfaction. Practising your responses will help you feel more confident and articulate during the actual interview.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the training and development opportunities available or how success is measured in the role. This shows your enthusiasm for the position and helps you gauge if it’s the right fit for you.