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- Tasks: Assist customers with appliance issues and provide top-notch service.
- Company: Join BSH Home Appliances, a leader in home solutions.
- Benefits: Enjoy bonuses, life assurance, discounts, and training opportunities.
- Why this job: Make a difference in customer experiences while growing your skills.
- Qualifications: Customer service experience and strong communication skills required.
- Other info: Flexible hybrid work model with excellent career growth potential.
The predicted salary is between 24000 - 28000 £ per year.
Tomorrow is our home Start at BSH Home Appliances Group if you believe in delivering quality: As a leading manufacturer of home appliances and solutions, we can rely on people in our production sites who do their best. With our global brands Bosch, Siemens, Gaggenau and Neff as well as our local brands, we fully trust in their excellent work. In return, they know we will give them the chance to extend their skills and grow. Join us now and give your career a home.
Permanent (P)
Total weekly hours: 37.5
Shift pattern: Sunday to Wednesday 8:00am-6:00pm and hybrid (2 weeks in the office, 2 weeks at home)
Your Responsibilities
- Booking engineer visits, providing and assisting with troubleshooting and ongoing maintenance of an appliance.
- Registering appliance warranties; Offering extended warranties.
- Identifying and ordering spare parts and accessories.
- Providing pre-purchase advice and replacement appliances.
- Ensuring that telephone calls are handled promptly, efficiently and meet our call and quality targets.
- Adhering to GDPR legislation and ensuring full confidentiality at all times.
Your Profile
- A customer service background is required; you will also need to have strong telephone communication skills, be customer focused and able to demonstrate empathy.
- Accuracy, flexibility and the ability to problem solve will be necessary in this role.
- The ability to work as an individual whilst contributing to the overall success of the team is paramount.
- You will also need to be computer literate, able to work under pressure, and show resilience.
- Strong communication skills and maintaining a professional attitude, building and maintaining relationships with internal and external stakeholders.
Benefits
- Bonus Scheme
- Life Assurance
- Enhanced Holiday Entitlement
- Contributory Pension Scheme
- Employee Discount and Access to BSH Reward website
- Training and Development Opportunities
Customer Service Advisor- Fixed 4 Shift in Corby employer: BSH UK & Ireland
Contact Detail:
BSH UK & Ireland Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor- Fixed 4 Shift in Corby
✨Tip Number 1
Get to know the company! Research BSH Home Appliances Group and their brands like Bosch and Siemens. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your phone skills! Since this role is all about handling calls, try role-playing with a friend or family member. Focus on being clear, friendly, and efficient – just like you would be with customers.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you’ve successfully resolved customer issues. Be ready to share these stories during your interview to demonstrate your ability to handle challenges.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Customer Service Advisor- Fixed 4 Shift in Corby
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience that match the Customer Service Advisor role. Highlight your customer service background and any relevant achievements to show us you’re the right fit!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about delivering quality service and how your skills align with our values at BSH Home Appliances.
Showcase Your Communication Skills: Since strong telephone communication is key for this role, consider including examples of how you've effectively communicated with customers in the past. We want to see your empathy and problem-solving abilities!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at BSH UK & Ireland
✨Know the Company
Before your interview, take some time to research BSH Home Appliances Group. Familiarise yourself with their brands like Bosch and Siemens, and understand their commitment to quality and customer service. This will help you tailor your answers and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Since this role is all about customer service, be ready to share specific examples from your past experiences. Think of situations where you resolved a customer issue or went above and beyond to help someone. This will demonstrate your ability to empathise and problem-solve effectively.
✨Practice Common Interview Questions
Prepare for typical interview questions related to customer service, such as how you handle difficult customers or manage stress. Practising your responses can help you feel more confident and articulate during the actual interview.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or what success looks like in this role. This shows your enthusiasm and helps you determine if the company is the right fit for you.