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For Companies At a Glance
- Tasks: Assist customers with appliance issues and provide expert advice.
- Company: Join BSH Home Appliances, a leader in home solutions.
- Benefits: Enjoy competitive pay, bonuses, discounts, and training opportunities.
- Why this job: Make a difference by helping customers and enhancing their home experience.
- Qualifications: Customer service experience and strong communication skills required.
- Other info: Flexible twilight shifts with a supportive team environment.
The predicted salary is between 24000 - 36000 £ per year.
Tomorrow is our home. Start at BSH Home Appliances Group if you believe in delivering quality: As a leading manufacturer of home appliances and solutions, we can rely on people in our production sites who do their best. With our global brands Bosch, Siemens, Gaggenau and Neff as well as our local brands, we fully trust in their excellent work. In return, they know we will give them the chance to extend their skills and grow. Join us now and give your career a home.
Your Responsibilities
- Booking engineer visits, providing and assisting with troubleshooting and ongoing maintenance of an appliance.
- Registering appliance warranties; Offering extended warranties.
- Identifying and ordering spare parts and accessories.
- Providing pre-purchase advice and replacement appliances.
- Ensuring that telephone calls are handled promptly, efficiently and meet our call and quality targets.
- Adhering to GDPR legislation and ensuring full confidentiality at all times.
Your Profile
- A customer service background is required; you will also need to have strong telephone communication skills, be customer focused and able to demonstrate empathy.
- Accuracy, flexibility and the ability to problem solve will be necessary in this role.
- The ability to work as an individual whilst contributing to the overall success of the team is paramount.
- You will also need to be computer literate, able to work under pressure, and show resilience.
- Strong communication skills and maintaining a professional attitude, building and maintaining relationships with internal and external stakeholders.
Benefits
- Real Living Wage Employer
- Bonus Scheme
- Life Assurance
- Enhanced Holiday Entitlement
- Contributory Pension Scheme
- Employee Discount and Access to BSH Reward website
- Training and Development Opportunities
Customer Service Advisor- 12pm-8pm Twilight shift in Corby employer: BSH UK & Ireland
Contact Detail:
BSH UK & Ireland Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor- 12pm-8pm Twilight shift in Corby
✨Tip Number 1
Get to know the company! Research BSH Home Appliances Group and their brands like Bosch and Siemens. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your phone skills! Since this role involves a lot of telephone communication, try role-playing with a friend or family member. Focus on being clear, friendly, and professional – it’ll make a huge difference when you’re on the call.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you’ve successfully resolved customer issues. Be ready to share these stories during your interview to demonstrate your ability to handle challenges.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us. Don’t miss out on the chance to give your career a home!
We think you need these skills to ace Customer Service Advisor- 12pm-8pm Twilight shift in Corby
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight your customer service experience in your application. We want to see how you've handled calls, resolved issues, and provided support in the past. Use specific examples to demonstrate your skills!
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate straightforward communication, so avoid fluff and get straight to what makes you a great fit for the role.
Tailor Your Application: Take a moment to tailor your application to our job description. Mention how your skills align with the responsibilities listed, like booking engineer visits or providing troubleshooting assistance. This shows us you’ve done your homework!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at BSH UK & Ireland
✨Know Your Stuff
Make sure you understand the role of a Customer Service Advisor inside out. Familiarise yourself with common appliance issues, warranty processes, and troubleshooting techniques. This will not only help you answer questions confidently but also show your genuine interest in the position.
✨Showcase Your Empathy
Since this role requires strong customer focus and empathy, prepare examples from your past experiences where you've successfully handled customer queries or complaints. Highlight how you resolved issues while maintaining a positive relationship with the customer.
✨Practice Your Communication Skills
As you'll be handling calls, practice speaking clearly and professionally. You might even want to do mock interviews with a friend or family member. Focus on being concise yet informative, as this will reflect your ability to meet call and quality targets.
✨Demonstrate Problem-Solving Abilities
Think of scenarios where you've had to think on your feet to solve a problem. Be ready to discuss these during the interview, as the ability to troubleshoot and provide solutions is key in this role. Show them that you can stay calm under pressure!
