At a Glance
- Tasks: Support customer service and manage approvals while building strong relationships across teams.
- Company: Join BSH Home Appliances Group, a leader in quality home appliances.
- Benefits: Competitive salary, bonus package, enhanced holidays, and training opportunities.
- Other info: Be part of a rapidly growing company with a supportive culture.
- Why this job: Kickstart your career in a dynamic environment with growth potential.
- Qualifications: Experience in customer service or administration and strong organisational skills.
The predicted salary is between 40500 - 49500 £ per year.
Start at BSH Home Appliances Group if you believe in delivering quality: As a leading manufacturer of home appliances and solutions, we can rely on people in our production sites who do their best.
With our global brands Bosch, Siemens, Gaggenau and Neff as well as our local brands, we fully trust in their excellent work.
In return, they know we will give them the chance to extend their skills and grow.
Join us now and give your career a home.
Permanent (P) Total weekly hours: 22.5 Your responsibilities
- Ensuring the efficient handling of customer service approvals, payment-related queries, and business processes.
- Provide commercial and administrative support to other Customer Service teams as required.
- Build strong working relationships with Customer Service teams, engineers, finance departments, and other business functions.
- Process and manage customer service approvals in accordance with approved authority levels and company guidelines.
- Maintain accurate records and documentation to support audit and compliance requirements.
Experience working within a customer service, administrative, or commercial support environment.
- Strong administrative and organisational skills.
- Ability to investigate and resolve issues independently.
- Show initiative and proactively identify opportunities for improvement.
- Proficient in Microsoft Office applications, particularly Excel. Competitive salary and bonus package.
- Life Assurance.
- Enhanced Holiday Entitlement.
- Contributory Pension Scheme.
- Salary Sacrifice EV scheme. (Subject to eligibility)
- Employee Discount and Access to BSH Reward website.
- Training and Development Opportunities.
The Company has experienced unprecedented growth over the past few years.
We have a vast number of employees, and provide support to clients from all over the country.
- B/S/H/ Home appliances under the brands
- #J-18808-Ljbffr
Commercial Assistant in Milton Keynes employer: Bsh Home Appliances Ltd
At Gaggenau, we pride ourselves on being an exceptional employer that fosters a culture of excellence and innovation in the culinary arts. Located in London, our Graduate Culinary Assistant role offers not only competitive salaries and benefits but also extensive training and development opportunities to help you grow your skills in a luxury environment. Join us to be part of a team that values quality, creativity, and a commitment to delivering outstanding customer experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Commercial Assistant in Milton Keynes
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Bsh Home Appliances Ltd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Bsh Home Appliances Ltd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Commercial Assistant in Milton Keynes
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Bsh Home Appliances Ltd:Your cover letter is your chance to shine! Tell us why you want to work at Bsh Home Appliances Ltd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Bsh Home Appliances Ltd!
How to prepare for a job interview at Bsh Home Appliances Ltd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
