At a Glance
- Tasks: Assist customers with appliance issues and provide top-notch service.
- Company: Join BSH Home Appliances, a leader in home solutions.
- Benefits: Enjoy competitive pay, bonuses, and great employee discounts.
- Other info: Hybrid work model with excellent training and development opportunities.
- Why this job: Make a difference by helping customers and growing your skills.
- Qualifications: Customer service experience and strong communication skills required.
The predicted salary is between 30000 - 40000 £ per year.
Tomorrow is our home. Start at BSH Home Appliances Group if you believe in delivering quality: As a leading manufacturer of home appliances and solutions, we can rely on people in our production sites who do their best. With our global brands Bosch, Siemens, Gaggenau and Neff as well as our local brands, we fully trust in their excellent work. In return, they know we will give them the chance to extend their skills and grow. Join us now and give your career a home.
Permanent (P) Total weekly hours: 37.5. The role offers a hybrid working model, alternating between two weeks in the office and two weeks from home. Candidates must be available to work one Saturday in every three. Working hours operate on a weekly rotating schedule of 8:00am–4:00pm and 10:00am–6:00pm.
Your Responsibilities:
- Booking engineer visits, providing and assisting with troubleshooting and ongoing maintenance of an appliance.
- Registering appliance warranties; Offering extended warranties.
- Identifying and ordering spare parts and accessories.
- Providing pre-purchase advice and replacement appliances.
- Ensuring that telephone calls are handled promptly, efficiently and meet our call and quality targets.
- Adhering to GDPR legislation and ensuring full confidentiality at all times.
Your Profile:
- A customer service background is required; you will also need to have strong telephone communication skills, be customer focused and able to demonstrate empathy.
- Accuracy, flexibility and the ability to problem solve will be necessary in this role.
- The ability to work as an individual whilst contributing to the overall success of the team is paramount.
- You will also need to be computer literate, able to work under pressure, and show resilience.
- Strong communication skills and maintaining a professional attitude, building and maintaining relationships with internal and external stakeholders.
Benefits:
- Competitive salary and bonus package.
- Life Assurance.
- Enhanced Holiday Entitlement.
- Contributory Pension Scheme.
- Salary Sacrifice EV scheme. (Subject to eligibility)
- Employee Discount and Access to BSH Reward website.
- Training and Development Opportunities.
Customer Service Advisor - Mini Rotation in Corby employer: BSH Home Appliances Group
At BSH Home Appliances Group, we pride ourselves on fostering a supportive and dynamic work environment where employees can thrive. With a commitment to professional development, competitive benefits, and a hybrid working model that promotes work-life balance, we empower our Customer Service Advisors to excel in their roles while enjoying the flexibility of alternating between home and office. Join us to be part of a team that values quality, innovation, and personal growth in the heart of the home appliance industry.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor - Mini Rotation in Corby
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at BSH Home Appliances Group. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like BSH Home Appliances Group before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Advisor - Mini Rotation in Corby
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to BSH Home Appliances Group:Your cover letter is your chance to shine! Tell us why you want to work at BSH Home Appliances Group specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at BSH Home Appliances Group!
How to prepare for a job interview at BSH Home Appliances Group
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
