Bosch, Thermador & Gaggenau Home Appliance Service Technician

At BSH, People Matter. Bring your unique skills, capabilities, and experiences to our dynamic teams where your contributions will drive our innovation culture. We strive to be a workplace that values people and supports opportunities for continuous professional and personal growth. As a leading manufacturer of home appliance brands Bosch, Gaggenau, and Thermador, we prioritise having a consumer centric mindset and creating positive experiences for the consumer throughout all interactions with our products and services.

Ready to get hands-on, solve problems, and make our customers' lives easier? Join our growing team as a Home Appliance Service Technician! We’re looking for skilled, customer focused technicians that are motivated to diagnose and repair BSH appliances in the field. If you love fixing things, working independently and delivering great service, this role is for you!

Your Responsibilities:

• Travel to customers’ homes to diagnose and repair major gas and electric appliances (ovens, cooktops, refrigerators, etc.) to ensure the effective repair and first-time resolution of all in-home customer repairs within an agreed region.
• Troubleshoot and diagnose mechanical and electrical issues and rectify as required.
• Communicate clearly with customers and provide a positive service experience.
• Advise our customers on the correct operation of their products to enable them to utilise the appliances correctly.
• Offer helpful customer solutions by soft-selling products, such as accessories, service plans, maintenance plans, etc. Training will be provided.
• Maintain an up-to-date van stock of parts, in accordance with current van stock lists and to ensure parts are safeguarded from damage.
• Utilise B-apps (B-tooling, B-fixing, and B-informing) for paperwork and documentation.
• Ensure every job is completed with care, professionalism, and safety in mind.

Your Profile:

• High School Diploma or GED Equivalent with 3-5 years’ experience with appliance repair, or transferrable skills from electrical, HVAC, or mechanical trades.
• Organised with the ability to complete multiple service calls in a timely manner daily while providing high levels of customer service.
• Provide updates and progress to manager on service requests.
• Proficient in Microsoft Office, including Outlook.
• Solid diagnostic, troubleshooting skills and proficient in basic math.
• Customer-first mindset and strong professional communication and written skills.
• Ability to explain repairs to customers in a logical manner.
• Must be a self-starter and ability to work independently with minimal supervision.
• Ability to maintain a company provided vehicle.
• Valid driver’s license and acceptable driving record.
• Ability to lift to 50 pounds or more.

Your Pay & Benefits:

• The pay range posted for this position is based on the location noted in the posting title. Exact compensation offered may vary based on your specific skillset and work location.
• Benefits offered include medical, dental, vision, life insurance, short and long term disability benefits, employee assistance program (EAP), Adoption Benefits, HSA, FSA, and Dependent Care FSA starting on the first day of the calendar month following date of hire.
• Eligible to participate in the 401(k) plan, which offers a fully vested 100% employer match on the first 4% of compensation contributed by employees.
• Annual employer funded profit sharing dependent on company profitability.
• Opportunities for employees to participate in a company sponsored Wellness plan and earn lower medical care premiums.
• 2 weeks of paid vacation for all non-temporary status new hires below Director level positions. Vacation entitlement increases based on years of service with BSH.
• Unlimited paid vacation for all Director and above level positions.
• The greater of (a) 40 hours of paid sick leave or (b) state or local minimum requirements for paid leave (Non-Production Line).
• 40 hours of paid personal leave (Production Line).
• 12 days of paid holidays per year (max 8 hours paid per day).
• Employee, friends, and family discount program for company products.
• BSH provides ongoing product training, uniforms, computer tablet, cell phone and a company vehicle for eligible positions.

At BSH we appreciate everyone's uniqueness and value diversity as key for our business success. By including everyone and ensuring equal opportunities we unleash our full potential - EOE / AA Employer.