At a Glance
- Tasks: Welcome visitors and manage phone calls with a friendly attitude.
- Company: BS3 Community Development, a charity focused on community wellbeing.
- Benefits: Earn £12.60 per hour with flexible hours and opportunities for evening/weekend work.
- Other info: Join a diverse team committed to inclusion and community support.
- Why this job: Make a positive impact in your community while gaining valuable experience.
- Qualifications: No specific qualifications required, just a passion for helping others.
The predicted salary is between 12.6 - 12.6 £ per hour.
BS3 Community Development is a well-established charitable organisation in south Bristol – our mission is to improve the health, wellbeing & happiness of the people in the BS3 postcode area of south Bristol. As the first person that visitors see, your role as Centre Assistant is critical to ensure that everyone feels welcome on entering the building, whilst ensuring that telephone calls are answered/ processed in a courteous and efficient manner. You will be available to work across both of our sites at the Southville Centre and at the Chessel Centre.
Please note: This is a role we recruit for on a rolling basis to meet the needs of our busy centres. While we may not always have immediate vacancies, we welcome expressions of interest from individuals who would like to be considered for future opportunities.
HOURS: To be agreed each week. Holiday and sickness cover as well as evening and weekend work.
RATE OF PAY: £12.60 per hour.
EDIB Statement: BS3 Community Development are committed to ensuring Equality of opportunity and access, celebrating Diversity, and promoting Inclusion and Belonging. These concepts are not just crucial in relation to our service users but are important for our employees and the wider community too. We are actively seeking people with a wide variety of backgrounds and experiences. We know that to successfully fulfil our aims we need a truly diverse workforce that reflects the society we serve. Let us know if you require any adaptations or further support to apply for this job.
Centre Assistant Bank Staff employer: BS3 Community Development
BS3 Community Development is an exceptional employer, dedicated to fostering a supportive and inclusive work environment at our community centres in Bristol. With generous benefits such as 31 days of annual leave, a pension scheme, and opportunities for professional development, we empower our staff to grow and thrive while making a meaningful impact in the community. Join us in creating welcoming spaces that enhance the wellbeing and happiness of our service users and staff alike.
StudySmarter Expert Advice🤫
We think this is how you could land Centre Assistant Bank Staff
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like BS3 Community Development and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at BS3 Community Development and let us see your personality shine through!
We think you need these skills to ace Centre Assistant Bank Staff
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and BS3 Community Development.
Get Familiar with Our Brand:Before applying, take some time to learn about BS3 Community Development and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at BS3 Community Development
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress BS3 Community Development.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which BS3 Community Development will surely appreciate.
