At a Glance
- Tasks: Lead student support at dBs Institute, ensuring high-quality provision and collaboration with course teams.
- Company: Join a growing campus dedicated to enhancing student experiences and support.
- Benefits: Generous holiday, health benefits, counselling access, and staff discounts.
- Other info: Dynamic role with opportunities for professional growth and innovation.
- Why this job: Make a real difference in students' lives while developing your leadership skills.
- Qualifications: Degree level education or equivalent experience in relevant fields.
The predicted salary is between 40000 - 50000 € per year.
About the Role
The Senior Student Support Manager leads the student support offer at dBs Institute Manchester, a small but growing campus, ensuring consistently high-quality provision for all students. The role requires close collaboration with course teams, effective triage and monitoring of student support needs, and oversight of funding allocations, alongside the delivery of targeted 1-to-1 student support. In addition to campus-based leadership, the role contributes to the enhancement of student support practice across the wider dBs Institute through shared leadership responsibilities, including the development of approaches, policies, and reporting frameworks that support consistency and continuous improvement across the group.
Qualifications, knowledge and experience
- Degree level education, (or qualified by experience) and a background in an appropriate registered field (e.g. social work, counselling, nursing, occupational health or other equivalent)
- Significant experience of Student Loans Companies (SFE / SFW etc.) and DSA policies and procedures
- Evidence of ability to use diagnostic skills in triaging to be able to quickly and efficiently identify the individual’s needs
- Appreciation and general understanding of the Data Protection Act, Safeguarding legislation, the Equality Act and Codes of Ethics for confidentiality
Planning and organisation
- Able to prioritise own work, work of different teams and organisation goals simultaneously
- Able to re-prioritise workload in a fast-moving environment
- Able to demonstrate a commitment to customer service excellence
Problem solving and initiative
- A proven high-level ability to be creative, innovative and incisive, ensuring an efficient approach to working practices
- Self-sufficient, capable of target setting and monitoring, actively seeking information from internal or external sources as required
- Able to develop understanding of long-standing and complex problems and to apply professional knowledge and experience to solve them
Management and Teamwork
- A sophisticated ability to manage risk in safeguarding situations
- Able to proactively develop team dynamics and performance, ensuring quality standards are consistently achieved
- Able to foster positive relationships confidently both within and outside their own Department
Communicating and influencing
- Excellent presentation and verbal skills, with ability to communicate confidently at all levels
- A proven ability to keep accurate records and disseminate them appropriately
- The capacity and willingness to maintain and grow a culture which is innovative and inclusive
- Excellent writing skills with the ability to produce and present complex issues in a focused, succinct, professional and persuasive manner (e.g. reports, bids, papers, policies and guidelines)
What we offer?
- Generous Holiday Allocation
- Wellbeing Benefits: Health Cash Plan, Doctorline GP Service, Employee Assistance Programme, Access to Counselling and Cycle to Work
- Staff Discounts
Senior Student Support Manager employer: Bs Music Group
At dBs Institute Manchester, we pride ourselves on being an exceptional employer that prioritises the well-being and professional growth of our staff. Our supportive work culture fosters collaboration and innovation, ensuring that you can make a meaningful impact on student success while enjoying generous holiday allocations and comprehensive wellbeing benefits. Join us in a vibrant campus environment where your contributions are valued, and opportunities for development are abundant.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Student Support Manager
✨Tip Number 1
Network like a pro! Reach out to current or former employees at dBs Institute Manchester on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by practising common questions related to student support management. We recommend role-playing with a friend to get comfortable discussing your experience and how it aligns with the job description.
✨Tip Number 3
Showcase your problem-solving skills during the interview. Think of specific examples where you've triaged student needs or improved support processes. This will demonstrate your ability to handle the challenges of the role.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email reiterating your enthusiasm for the role can leave a lasting impression. And remember, apply through our website for the best chance!
We think you need these skills to ace Senior Student Support Manager
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Senior Student Support Manager role. Highlight your relevant experience in student support and any specific skills that match the job description. We want to see how you can bring your unique flair to our team!
Showcase Your Skills:Don’t just list your qualifications; demonstrate how you've used them in real-life situations. Whether it’s triaging student needs or managing funding allocations, give us examples that show your problem-solving abilities and commitment to customer service excellence.
Be Clear and Concise:When writing your application, keep it focused and professional. Use clear language to present complex issues succinctly. Remember, we appreciate good writing skills, so make sure your application is easy to read and free of jargon!
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way to ensure your application gets into the right hands. Plus, you’ll find all the details you need about the role and our fantastic benefits!
How to prepare for a job interview at Bs Music Group
✨Know Your Stuff
Make sure you’re well-versed in the specifics of student support, especially around policies like DSA and SFE. Brush up on the Data Protection Act and the Equality Act too, as these will likely come up in conversation.
✨Showcase Your Experience
Prepare to discuss your previous roles and how they relate to this position. Highlight any experience you have with triaging student needs or managing support services, and be ready to share specific examples of how you've made a difference.
✨Demonstrate Your Problem-Solving Skills
Think of scenarios where you’ve had to tackle complex issues or manage risks, particularly in safeguarding situations. Be prepared to explain your thought process and how you arrived at your solutions.
✨Communicate Confidently
Practice your presentation and verbal skills ahead of time. You’ll need to convey your ideas clearly and persuasively, so consider rehearsing answers to common interview questions and presenting them succinctly.
