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For Companies At a Glance
- Tasks: Support customer accounts, manage orders, and assist in production planning.
- Company: Join a dynamic operations team focused on customer success.
- Benefits: Gain valuable experience, develop skills, and enjoy a supportive work environment.
- Why this job: Be a key player in enhancing customer relationships and operational efficiency.
- Qualifications: Ambitious, organised, and eager to learn; experience in operations is a plus.
- Other info: Opportunity for growth and involvement in exciting cross-functional projects.
The predicted salary is between 30000 - 40000 £ per year.
This is an opportunity for a motivated and ambitious individual to join our operations team and grow into a key role supporting CBPM customers. The Customer Operations & Planning Coordinator will assist in managing customer relationships, coordinating order fulfilment, and supporting demand and production planning activities.
Key Responsibilities
- Customer Support & Account Coordination
- Support the management of CBPM customer accounts.
- Provide clear updates on order status and delivery timelines.
- Assist with resolving customer queries.
- Order Processing & Internal Coordination
- Ensure orders are captured accurately and processed internally.
- Coordinate with manufacturing, QA, and logistics to support on‑time delivery.
- Track order progress and flag delays.
- Production & Demand Planning Support
- Assist in preparing production schedules.
- Help maintain demand forecasts and planning documents.
- Monitor supply and stock requirements.
- Operational & Project Support
- Support continuous improvement initiatives.
- Prepare reports and dashboards.
- Participate in cross‑functional projects.
Skills & Competencies
Essential
- Strong ambition and willingness to learn
- Excellent communication skills
- Highly organised and detail‑oriented
- Proactive and energetic
- Able to manage multiple tasks
Desirable
- Experience in operations, supply chain, customer service, or admin
- Understanding of order management or planning tools
Customer Operations and Planning Coordinator in London employer: B&S Group
Contact Detail:
B&S Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Operations and Planning Coordinator in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and role. Understand their operations and how you can contribute. We recommend practising common interview questions and having your own questions ready to show your interest.
✨Tip Number 3
Showcase your skills! Bring examples of your past work or projects that highlight your organisational and communication abilities. This will help you stand out as a proactive candidate who’s ready to jump in.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are keen to join us directly.
We think you need these skills to ace Customer Operations and Planning Coordinator in London
Some tips for your application 🫡
Show Your Ambition: We want to see your motivation shine through! Make sure to highlight your eagerness to learn and grow in the role. Share any relevant experiences that showcase your ambition and how you can contribute to our operations team.
Be Clear and Concise: When you're writing your application, keep it straightforward. Use clear language to explain your skills and experiences, especially those related to customer support and order processing. We appreciate a well-structured application that gets straight to the point!
Highlight Your Organisational Skills: As a Customer Operations & Planning Coordinator, being organised is key! Make sure to mention any tools or methods you use to stay organised and manage multiple tasks. This will show us that you’re ready to handle the demands of the role.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do at StudySmarter!
How to prepare for a job interview at B&S Group
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Customer Operations and Planning Coordinator. Familiarise yourself with customer support processes, order fulfilment, and production planning. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Show Off Your Communication Skills
Since excellent communication is key in this role, prepare examples of how you've effectively communicated with customers or team members in the past. Think about times when you resolved queries or provided updates, as these will showcase your ability to manage customer relationships.
✨Be Organised and Detail-Oriented
Bring a notepad or digital device to jot down important points during the interview. This shows that you're organised and detail-oriented, which are essential traits for the position. You can also prepare questions about their order processing and planning tools to highlight your proactive approach.
✨Demonstrate Your Willingness to Learn
Express your ambition and eagerness to grow within the company. Share examples of how you've taken initiative in previous roles to learn new skills or improve processes. This will resonate well with the interviewers, as they’re looking for someone who is motivated and ready to contribute to continuous improvement initiatives.