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For Companies At a Glance
- Tasks: Support customer accounts, manage orders, and assist in production planning.
- Company: Join a dynamic operations team focused on customer success.
- Benefits: Gain valuable experience, develop skills, and enjoy a supportive work environment.
- Why this job: Be a key player in enhancing customer relationships and operational efficiency.
- Qualifications: Organised, detail-oriented, and eager to learn with some experience in operations or customer service.
- Other info: Opportunity for growth in a fast-paced, collaborative setting.
The predicted salary is between 30000 - 40000 £ per year.
This is an opportunity for a motivated and ambitious individual to join our operations team and grow into a key role supporting CBPM customers. The Customer Operations & Planning Coordinator will assist in managing customer relationships, coordinating order fulfilment, and supporting demand and production planning activities.
Key Responsibilities
- Customer Support & Account Coordination
- Support the management of CBPM customer accounts.
- Provide clear updates on order status and delivery timelines.
- Assist with resolving customer queries.
- Order Processing & Internal Coordination
- Ensure orders are captured accurately and processed internally.
- Coordinate with manufacturing, QA, and logistics to support on-time delivery.
- Track order progress and flag delays.
- Production & Demand Planning Support
- Help maintain demand forecasts and planning documents.
- Monitor supply and stock requirements.
- Operational & Project Support
- Prepare reports and dashboards.
Strong ambition and willingness to learn. Highly organised and detail-oriented. Proactive and energetic. Able to manage multiple tasks. Experience in operations, supply chain, customer service, or admin. Understanding of order management or planning tools.
Customer Operations and Planning Coordinator employer: B&S Group
Contact Detail:
B&S Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Operations and Planning Coordinator
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and role. Understand their operations and how you can contribute. We recommend practising common interview questions and having your own questions ready to show your interest.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way in making you memorable. It shows your enthusiasm and professionalism, which is key in customer operations roles.
✨Tip Number 4
Apply through our website for the best chance at landing that Customer Operations & Planning Coordinator role. We keep our listings updated, and it’s the easiest way for us to see your application!
We think you need these skills to ace Customer Operations and Planning Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Customer Operations & Planning Coordinator role. Highlight any relevant experience in customer service, operations, or supply chain management to show us you’re the right fit!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're excited about this role and how your background aligns with our needs. Be genuine and let your personality come through – we want to get to know you!
Showcase Your Organisational Skills: Since this role requires strong organisational abilities, give examples in your application of how you've successfully managed multiple tasks or projects in the past. We love seeing how you keep everything on track!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to see all the details about the role and our company while you’re at it!
How to prepare for a job interview at B&S Group
✨Know Your Customer Operations
Familiarise yourself with the basics of customer operations and planning. Understand how order fulfilment works and be ready to discuss your experience in managing customer relationships. This will show that you’re genuinely interested in the role and can hit the ground running.
✨Showcase Your Organisational Skills
Since the role requires strong organisational skills, prepare examples from your past experiences where you successfully managed multiple tasks or projects. Highlight how you kept everything on track and met deadlines, as this will resonate well with the interviewers.
✨Be Proactive in Problem-Solving
Think of instances where you’ve resolved customer queries or dealt with delays in order processing. Be ready to share these stories, focusing on your proactive approach and how you ensured customer satisfaction. This will demonstrate your ability to handle challenges effectively.
✨Prepare for Technical Questions
Brush up on any relevant tools or software related to order management and planning. If you have experience with specific systems, mention them during the interview. Showing that you’re tech-savvy and adaptable will give you an edge over other candidates.