Bryson Pathways through its Training & Employability work delivers Employment and Vocational Training programmes to young people and the unemployed. For over 30 years it has successfully managed and delivered a wide range of qualifications, training and employment programmes.
Job Purpose
The Receptionist will be the first point of contact for all visitors, clients and staff handling both internal and external calls for the company, ensuring first class customer service.
Duties
- To develop and demonstrate a thorough knowledge of the requirements of Bryson programmes
- To meet and greet visitors to the reception area
- Ensure the reception area is welcoming and kept in order
- To be aware of the importance of answering the telephone as the first point of contact and to provide consistently high level of customer service
- Answer, screen and redirect telephone enquiries
- Liaise with learners and parents/guardians regarding attendance
- Provision of administrative support
- To sort incoming and outgoing post and deliveries
- Manage visitor sign ins and maintaining overall security at the front desk
- To work as a member of a team and undertake such duties and responsibilities that are compatible with and supportive of Bryson aims and objectives
- To comply with all Bryson policies and procedures (as applicable)
- To maintain service user confidentiality and adhere to the Bryson Pathways Data Protection Policy
- To adhere to a Code of Practice relevant to Equal Opportunities and the promotion of social inclusion
- To keep records and provide reports (verbally and in writing) to relevant stakeholders
- To attend and complete training as required
- To participate in the supervision and team meeting process
- Bryson Pathways staff are expected to carry out their own administrative/IT work, including word processing, internet research, e‑mail, maintenance of records, timesheets, expenses and answering direct phone calls.
- Educated to GCSE level and hold Grade C or above (or equivalent) English and Maths
- A minimum of one-year previous experience in a similar role.
- IT Proficient with use of Microsoft Office (Word, Excel, and Outlook) or similar applications
- Hold a Level 2 ICT or Business Admin qualification
The closing date for the receipt of completed applications is:
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Receptionist employer: Bryson Group
Bryson Group is an exceptional employer that prioritises the well-being and development of both its employees and the families it serves. With a strong commitment to professional growth, our supportive work culture fosters collaboration and innovation, ensuring that Early Years Assistants have access to ongoing training and resources. Located in Lisburn, we offer a rewarding environment where you can make a meaningful impact on the lives of children and their families while enjoying a fulfilling career.
