On Call Liaison Officer
Belfast
Permanent | Up to 35hrs/month
£15.69 per hour
The On Call Liaison Officer is tasked with ensuring seamless care continuity for service users within their homes. This role involves coordinating holiday, sickness, and emergency calls, as well as providing support to Care Workers outside of standard office hours. The primary focus is on facilitating effective communication to ensure efficient shift coverage and the delivery of necessary support for clients’ healthcare needs.
Key Responsibilities
- Receive incoming calls from Care Workers, manage current weekly rotas, and reallocate holiday, sickness, and emergency calls in alignment with service users’ care plans. Maintain care continuity where feasible.
- Serve as the primary contact point for Care Workers regarding issues with service users, making care decisions based on received calls.
- Escalate issues to appropriate parties, including the service user’s family, Emergency Out-of-Hours GP, District Nursing, Ambulance Services, Regional Duty Social Worker, or Registered Manager
Essential Criteria
- Proficient understanding and hands-on experience within the domiciliary care sector, including regulations and legislation.
- Demonstrated ability in organizing staff schedules, particularly for Care Workers.
- Exceptional written and verbal communication skills.
- Strong planning and time management capabilities.
Desirable Criteria
- Minimum NVQ Level 3 in Health and Social Care.
What We Offer
- Public/Bank holidays are compensated at time and a half.
- Work is allocated on a rotational basis.
- Hours are on a contracted basis with overtime available.
- Statutory Annual leave and sick Leave
A satisfactory Access NI Enhanced / Standard disclosure or Garda Clearance is required prior to commencement of employment. Bryson adheres to Access NI Code of Practice available upon request
Closing date for receipt of completed applications is 12:00pm Thursday 19th November 2026We reserve the right to close this role early.
Please note: Bryson Care does not offer sponsorship
On Call Liaison Officer employer: Bryson Group
Bryson Group is an exceptional employer that prioritises the well-being and development of both its employees and the families it serves. With a strong commitment to professional growth, our supportive work culture fosters collaboration and innovation, ensuring that Early Years Assistants have access to ongoing training and resources. Located in Lisburn, we offer a rewarding environment where you can make a meaningful impact on the lives of children and their families while enjoying a fulfilling career.
