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- Tasks: Lead and manage frontline teams to ensure high-quality service delivery.
- Company: Join a dynamic team focused on operational excellence and people-first leadership.
- Benefits: Competitive salary, supportive work environment, and opportunities for professional growth.
- Other info: Apply by 22nd May; early applications may be prioritised!
- Why this job: Make a real impact by driving accountability and improving team performance.
- Qualifications: 3+ years in managing teams in fast-paced, customer-facing roles.
The predicted salary is between 35342 - 35342 £ per year.
The Service Delivery Manager is responsible for the end-to-end management of a frontline operational contract, ensuring services are delivered efficiently and to a high standard. You will lead, manage, and develop operational crews, acting as the first point of contact for councils, while maintaining full oversight of service delivery, performance, and compliance. This is a people-first leadership role requiring strong communication, confidence in decision-making, and the ability to challenge, investigate, and drive accountability across teams.
What you NEED to bring to the table:
- Minimum of 3+ years experience managing frontline teams in a fast-paced, customer-facing environment (e.g. retail, hospitality, logistics or similar environment)
- Proven experience handling people management issues, including performance, conduct, absence, and conflict resolution
- Experience using data, reports, and performance metrics to monitor and improve operational performance
- Good level of IT literacy, including Microsoft Office (Word, Excel, Outlook)
- Working knowledge of Health & Safety practices and relevant operational standards
Bonus Points if you have:
- Understanding of operational service delivery within logistics, waste, or similar environments
Who you are:
- Strong leadership skills with the ability to set clear expectations and drive accountability
- Clear and effective communicator, both verbally and in writing
- Confident in managing difficult conversations and challenging poor performance constructively
- Strong organisational and problem-solving skills with a continuous improvement mindset
- Proactive, resilient, and consistent in maintaining high standards
- Strong analytical skills with the ability to interpret data and produce insights
- Ability to coach, support, and develop team members to improve performance and engagement
Deadline to Apply: Get your application in by Friday 22nd May @ 9 AM sharp!
Heads up: We might close the role early if the right person rolls in so don't hang about!
Service Delivery Manager TLNT1_NI in Newtownabbey employer: Bryson Charitable Group
Contact Detail:
Bryson Charitable Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Delivery Manager TLNT1_NI in Newtownabbey
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a Service Delivery Manager role. You never know who might have the inside scoop on an opportunity or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research the company and its values, especially around service delivery and operational excellence. Be ready to share examples from your experience that showcase your leadership skills and how you've tackled challenges in the past.
✨Tip Number 3
Show off your data skills! Since the role involves using performance metrics, be prepared to discuss how you've used data to drive improvements in your previous roles. Bring some examples to the table to really impress the interviewers.
✨Tip Number 4
Don't forget to apply through our website! It's the best way to ensure your application gets seen by the right people. Plus, it shows you're serious about joining our team and ready to take on the challenge of managing frontline operations.
We think you need these skills to ace Service Delivery Manager TLNT1_NI in Newtownabbey
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Service Delivery Manager. Highlight your experience managing frontline teams and any relevant achievements that showcase your leadership skills. We want to see how you’ve made a difference in previous roles!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this people-first leadership role. Share specific examples of how you've handled performance issues or improved service delivery in the past. Let us see your personality!
Show Off Your Data Skills: Since the role involves using data to improve performance, don’t forget to mention your experience with reports and metrics. We love seeing how you’ve used data to drive decisions and enhance operational efficiency. Make it clear how you can bring this to our team!
Apply Through Our Website: We encourage you to apply through our website for a smooth application process. It’s the best way for us to keep track of your application and ensure it gets the attention it deserves. Don’t miss out on this opportunity—get your application in before the deadline!
How to prepare for a job interview at Bryson Charitable Group
✨Know Your Stuff
Make sure you understand the role of a Service Delivery Manager inside out. Familiarise yourself with the key responsibilities, especially around managing frontline teams and ensuring high service standards. Brush up on relevant operational standards and Health & Safety practices to show you’re ready to hit the ground running.
✨Showcase Your Leadership Skills
Prepare examples that highlight your leadership experience, particularly in managing performance and resolving conflicts. Think about specific situations where you’ve successfully led a team or improved service delivery. This will demonstrate your ability to drive accountability and set clear expectations.
✨Data is Your Friend
Since the role involves using data to monitor performance, be ready to discuss how you've used metrics in previous roles. Bring examples of reports you've created or insights you've derived from data to improve operations. This shows you can leverage information for continuous improvement.
✨Practice Makes Perfect
Conduct mock interviews with a friend or family member to practice your responses, especially for those tricky questions about handling difficult conversations. The more comfortable you are discussing your experiences, the more confident you’ll appear during the actual interview.