General Manager: PlayArts

PlayArts is seeking a full-time General Manager. The General Manager's main purpose is to lead general administrative duties and ensure the flow of daily functions at our main location. The General Manager should have a positive attitude and customer service skills as they will be acting as an ambassador for PlayArts. The ideal candidate is a strong multi-tasker and problem solver. Candidates must be well organized and self-motivated with strong verbal and written communication skills. The General Manager reports to The Operations Director. This is a leadership position. The General Manager will work with the Executive Director, Operations Director, and Program Directors as we continue to develop PlayArts company policy and culture.

Schedule: Full-time Mon-Fri

Job Duties:

• Managing client communication: Answering phone calls, business email boxes, and checking mail
• Providing customers detailed information about PlayArts and the services we offer
• Attending biweekly marketing and Leadership meetings
• Ensuring policies, process documents, systems, company tools, and marketing materials are accurate and up-to-date
• Staff-wide communication
• Identifying and communicating culture issues and facilitating culture-building activities such as quarterly staff events and staff birthdays
• Identifying and problem-solving company-wide issues and improving efficiency by creating strategies and processes
• Ordering marketing materials for various departments
• Ordering, checking, and maintaining general cleaning, first aid, and office supplies
• Sending invoices and processing refunds
• Managing company bills and subscriptions
• Check writing
• Ensuring the cleanliness, maintenance, and organization of the main physical location, including maintaining and performing a daily, weekly, monthly, and quarterly checklist of cleaning tasks as well as supervising the daily cleaning tasks of teachers and weekend staff
• Scheduling building maintenance requests as needed
• Assisting with onboarding of new staff by acquainting them with general maintenance and organizational processes, procedures, and storage items and locations
• Processing and maintaining up-to-date door and alarm codes for employees

Role Requirements:

• At least 4 years of customer service experience required
• Experience in an administrative role preferred
• Experience with children preferred
• Interest or background in the arts is a plus
• Health and dental benefits
• Professional Development opportunities

WHO WE ARE

Our Mission: To create community and inspire creativity through play-based arts education.

Our Philosophy: We believe play is important. We believe autonomy promotes learning. We believe risk is a part of life. We believe in respect. We believe mistakes are learning opportunities.

Our Vision: To be a change-making educational leader and impactful community resource, revolutionizing learning, parenting, and employment in and beyond Philadelphia.

OUR CORE VALUES: PlayArts is an equal opportunity employer and everyone is welcome here. We recognize that diversity can only make us better. PlayArts makes admissions and employment decisions without regard to race, color, religious creed, disability, ancestry, national origin, language, age, or sex and provides reasonable accommodations for those who need them for religious or medical reasons, as required by law.