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- Tasks: Lead daily operations and manage client communication at PlayArts.
- Company: PlayArts inspires creativity through play-based arts education in a diverse community.
- Benefits: Enjoy health and dental benefits plus professional development opportunities.
- Why this job: Join a mission-driven team that values creativity, respect, and learning from mistakes.
- Qualifications: 4+ years of customer service experience; admin experience preferred; arts background is a plus.
- Other info: This is a full-time leadership role with a positive, inclusive culture.
The predicted salary is between 28800 - 43200 £ per year.
PlayArts is seeking a full-time General Manager. The General Manager’s main purpose is to lead general administrative duties and ensure the flow of daily functions at our main location. The General Manager should have a positive attitude and customer service skills as they will be acting as an ambassador for PlayArts. The ideal candidate is a strong multi-tasker and problem solver. Candidates must be well organized and self-motivated with strong verbal and written communication skills. The General Manager reports to The Operations Director. This is a leadership position. The General Manager will work with the Executive Director, Operations Director, and Program Directors as we continue to develop PlayArts company policy and culture.
Schedule: Full-time Mon-Fri
Job Duties:
- Managing client communication: Answering phone calls, business email boxes, and checking mail
- Providing customers detailed information about PlayArts and the services we offer
- Attending biweekly marketing and Leadership meetings
- Ensuring policies, process documents, systems, company tools, and marketing materials are accurate and up-to-date
- Staff-wide communication
- Identifying and communicating culture issues and facilitating culture-building activities such as quarterly staff events and staff birthdays
- Identifying and problem-solving company-wide issues and improving efficiency by creating strategies and processes
- Ordering marketing materials for various departments
- Ordering, checking, and maintaining general cleaning, first aid, and office supplies
- Sending invoices and processing refunds
- Managing company bills and subscriptions
- Check writing
- Ensuring the cleanliness, maintenance, and organization of the main physical location, including maintaining and performing a daily, weekly, monthly, and quarterly checklist of cleaning tasks as well as supervising the daily cleaning tasks of teachers and weekend staff
- Scheduling building maintenance requests as needed
- Assisting with onboarding of new staff by acquainting them with general maintenance and organizational processes, procedures, and storage items and locations
- Processing and maintaining up-to-date door and alarm codes for employees
Role Requirements:
- At least 4 years of customer service experience required
- Experience in an administrative role preferred
- Experience with children preferred
- Interest or background in the arts is a plus
- Health and dental benefits
- Professional Development opportunities
WHO WE ARE
Our Mission:
To create community and inspire creativity through play-based arts education.
Our Philosophy:
● We believe play is important
● We believe autonomy promotes learning
● We believe risk is a part of life
● We believe in respect
● We believe mistakes are learning opportunities
Our Vision:
To be a change-making educational leader and impactful community resource,
revolutionizing learning, parenting, and employment in and beyond Philadelphia.
OUR CORE VALUES:
PlayArts is an equal opportunity employer and everyone is welcome here. We recognize that diversity can only make us better. PlayArts makes admissions and employment decisions without regard to race, color, religious creed, disability, ancestry, national origin, language, age, or sex and provides reasonable accommodations for those who need them for religious or medical reasons, as required by law.
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General Manager: PlayArts employer: Bryn Mawr College
Contact Detail:
Bryn Mawr College Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land General Manager: PlayArts
✨Tip Number 1
Familiarize yourself with PlayArts' mission and core values. Understanding our commitment to community and creativity will help you align your approach during interviews and discussions, showcasing how you can contribute to our culture.
✨Tip Number 2
Highlight your customer service experience in conversations. Since the General Manager acts as an ambassador for PlayArts, demonstrating your ability to manage client communication effectively will be crucial.
✨Tip Number 3
Prepare examples of your problem-solving skills. As a strong multi-tasker, being able to discuss specific instances where you've improved efficiency or resolved issues will set you apart from other candidates.
✨Tip Number 4
Network with current or former employees of PlayArts. Gaining insights into the company culture and operational challenges can provide you with valuable information to discuss during your interview.
We think you need these skills to ace General Manager: PlayArts
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the General Manager position at PlayArts. Understand the key responsibilities and required skills, as this will help you tailor your application.
Highlight Relevant Experience: In your CV and cover letter, emphasize your customer service experience and any administrative roles you've held. Be specific about how your past experiences align with the duties listed in the job description.
Showcase Communication Skills: Since strong verbal and written communication skills are essential for this role, make sure to demonstrate these in your application. Use clear and concise language, and consider including examples of effective communication from your previous jobs.
Express Your Passion for the Arts: If you have an interest or background in the arts, be sure to mention it in your application. PlayArts values creativity and community, so showing your enthusiasm for their mission can set you apart from other candidates.
How to prepare for a job interview at Bryn Mawr College
✨Show Your Leadership Skills
As a General Manager, you'll be in a leadership position. Be prepared to discuss your previous experiences leading teams and how you foster a positive work environment. Highlight any specific strategies you've used to motivate staff and improve team dynamics.
✨Demonstrate Customer Service Excellence
Since the role requires strong customer service skills, come ready to share examples of how you've successfully handled customer inquiries or resolved issues in the past. Emphasize your ability to communicate effectively and maintain a positive attitude.
✨Be Organized and Detail-Oriented
The job involves managing various administrative tasks. Prepare to discuss your organizational methods and tools you use to keep track of multiple responsibilities. Mention any systems you've implemented to improve efficiency in previous roles.
✨Align with PlayArts' Mission and Values
Familiarize yourself with PlayArts' mission and core values. During the interview, express how your personal philosophy aligns with theirs, especially regarding creativity, community, and the importance of play in education. This will show your genuine interest in the organization.
