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- Tasks: Lead client engagement and support small businesses with tailored strategies for growth.
- Company: Join PIDC, Philadelphia's economic development powerhouse driving investment and job creation.
- Benefits: Enjoy competitive salary, generous leave, and opportunities for professional development.
- Why this job: Make a real impact in your community while working in a collaborative and supportive environment.
- Qualifications: Bachelor's or graduate degree with 7-10 years in economic development or small business support.
- Other info: Must be a Philadelphia resident or willing to relocate within six months.
The predicted salary is between 76000 - 94000 £ per year.
Philadelphia Industrial Development Corporation (PIDC) is Philadelphia’s public-private economic development corporation. Our mission is to spur investment, support business growth, and foster developments that create jobs, revitalize neighborhoods, and drive growth to every corner of Philadelphia. We achieve our mission through a diverse range of financing products, real estate solutions, and business support services. PIDC is committed to driving transformative growth for Philadelphians with a human-centered approach by directing our financial and real estate services, knowledge, and networks toward creating a vibrant and sustainable Philadelphia.
To achieve this mission, PIDC focuses on five areas:
- CAPACITY: Create and sustain internal capacity and external partnerships to scale the availability and breadth of economic development resources and solutions.
- CAPITAL ACCESS AND SERVICES: Expand financing and business support services to benefit under-resourced communities and marginalized populations.
- LAND USE: Catalyze development of projects that create quality jobs, advance equity, and promote sustainability.
- KNOWLEDGE AND NETWORKS: Share knowledge and networks to respond to clients, partners, and market needs.
- EMPLOYEE WELL-BEING: Elevate the physical, mental, and financial well-being of PIDC employees and provide opportunity for each to thrive and grow professionally.
Client Engagement is dedicated to empowering small businesses through comprehensive business education and advisory services that drive improved managerial and organizational efficiencies. Our mission is to foster stability and sustainable growth by delivering practical, tailored strategies and actionable solutions.
POSITION RESPONSIBILITIES:
The Director of Client Engagement and Business Support contributes to the overall mission of Client Engagement in delivering high-quality business education and coaching support to PIDC’s growing client base during the term of the PIDC loan aimed at improving efficiencies of the client’s management infrastructure and operations and positioning the company for success. The Director promotes the business support services and business development efforts of PIDC by increasing the visibility of PIDC with business organizations, economic development partners, private sector corporations, small business events and activities, and small business owners and leveraging our reputation as a trusted advisor.
Responsibilities for the Director include, but are not limited to, the following responsibilities and duties:
- Client Support: Coordinate with Portfolio Management to meet clients at loan closings and introduce them to the role of Client Engagement. Schedule meetings with clients to perform assessments of client companies and identify key strategies for areas of improvement and increased efficiencies. Maintain and nurture relationships and communications with clients through email, telephone calls, and site visits.
- Program Development and Implementation: Develop new initiatives to address trends or changing market conditions with opportunities for partnership with other organizations. Identify business topics that are fundamental to small business growth that can be presented in the Business Builder Workshop Series.
- Business Development, Outreach, and Partnerships: Coordinate with Strategy, Communications and Government Affairs for representation on annual MEDWeek Planning Committee and the development of PIDC MEDWeek activities. Liaison with the Commerce Department to identify small business initiatives and participate, as reasonable, with existing programming.
QUALIFICATIONS & EXPERIENCE:
Bachelor’s Degree or Graduate Degree (Business Administration, M.B.A., Community and Economic Development, Economics). 7-10 years of professional experience working for an economic development organization, small business lending within a financial institution, management consulting firm, and procurement/purchasing division with a focus on small business growth. Experience working one-on-one with small business owners. Familiarity with Salesforce, Microsoft Office 365, and video conferencing platforms. Must be a resident of the City of Philadelphia or willing to relocate within six (6) months of employment.
USD$98,000 – $117,600 / year. PIDC offers generous leave time and other paid benefits.
Director, Client Engagement and Business Support: Philadelphia Industrial Development Corporati[...] employer: Bryn Mawr College
Contact Detail:
Bryn Mawr College Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Director, Client Engagement and Business Support: Philadelphia Industrial Development Corporati[...]
✨Tip Number 1
Familiarise yourself with PIDC's mission and values. Understanding their commitment to economic development and community support will help you align your experience and vision with theirs during networking opportunities.
✨Tip Number 2
Engage with local business communities and attend events related to small business growth in Philadelphia. This will not only expand your network but also demonstrate your commitment to the local economy, which is crucial for this role.
✨Tip Number 3
Showcase your experience in client engagement and business support by preparing specific examples of how you've helped businesses grow. Be ready to discuss these in detail during interviews or networking conversations.
✨Tip Number 4
Consider enrolling in professional development courses that focus on economic development or small business management. This not only enhances your skills but also shows your dedication to continuous learning, which is valued by PIDC.
We think you need these skills to ace Director, Client Engagement and Business Support: Philadelphia Industrial Development Corporati[...]
Some tips for your application 🫡
Understand the Organisation: Before you start writing your application, take some time to understand the Philadelphia Industrial Development Corporation (PIDC). Familiarise yourself with their mission, values, and the specific responsibilities of the Director of Client Engagement and Business Support role. This will help you tailor your application to align with their goals.
Highlight Relevant Experience: In your CV and cover letter, emphasise your experience in economic development, small business support, and any relevant management roles. Be specific about your achievements and how they relate to the responsibilities outlined in the job description.
Showcase Your Skills: Make sure to highlight skills that are particularly relevant to this position, such as client engagement, program development, and partnership building. Use concrete examples to demonstrate how you've successfully applied these skills in previous roles.
Craft a Compelling Cover Letter: Your cover letter should not only express your interest in the position but also explain why you are a great fit for PIDC. Discuss your passion for economic development and how your vision aligns with their mission to create a vibrant and sustainable Philadelphia.
How to prepare for a job interview at Bryn Mawr College
✨Understand PIDC's Mission
Before the interview, make sure you thoroughly understand the Philadelphia Industrial Development Corporation's mission and values. Familiarise yourself with their focus on economic development, community support, and sustainable growth. This will help you align your answers with their goals during the interview.
✨Showcase Relevant Experience
Highlight your experience in economic development, small business support, or management consulting. Be prepared to discuss specific examples of how you've helped businesses grow or overcome challenges, as this aligns directly with the responsibilities of the Director role.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to engage with clients. Think of past situations where you successfully navigated complex client needs or developed innovative solutions, and be ready to share these stories.
✨Demonstrate Collaborative Spirit
Since the role involves working with various stakeholders, emphasise your ability to collaborate effectively. Share examples of how you've built partnerships or worked within teams to achieve common goals, particularly in diverse environments.
