At a Glance
- Tasks: Deliver top-notch tech support and mentor junior team members.
- Company: Join BCLP, a forward-thinking firm redefining the legal sector.
- Benefits: Competitive salary, professional development, and a dynamic work environment.
- Other info: Opportunity for career growth in a collaborative team.
- Why this job: Make a real impact by enhancing technology use across the firm.
- Qualifications: Experience in tech support and strong problem-solving skills.
The predicted salary is between 37800 - 46200 £ per year.
Position(s) I am Applying for
At BCLP, we've built our firm on the foundations of thinking differently. Curious, inquisitive and unbound by tradition, we're building change within our sector and beyond.
It starts with our people, which is why we need a Senior Analyst, Deskside Support to join our team.
Reporting to the Manager, Deskside Support, you will have the opportunity to deliver high-quality technology support across the firm.
As part of a dynamic, client-focused Technology team, you will provide responsive, professional and proactive support, helping to ensure our colleagues have the tools and services they need to work effectively.
- Position overview
- Provide high-quality, customer-focused support, taking ownership of issues and escalating where appropriate to achieve timely resolution.
- Coach and mentor junior team members, sharing knowledge and raising capability across the team.
- Act as an escalation point within the Deskside Support Team
- Champion effective technology adoption and usage as part of the Deskside Support Team.
- Drive continuous improvement in service quality, efficiency and consistency through better processes, documentation and ways of working.
You'llbe responsible for
- Provide and maintain a high standard of end-user hardware and workplace technology support across BCLP as part of the EMEA Deskside Support Team.
This position is based in the London office.
- Act as a visible representative of the Technology Department, delivering high-quality support to UK offices and the wider global business across technology systems, collaboration tools, mobile devices and end-user applications.
- Accurately identify, categorise, prioritise and resolve incidents and service requests, ensuring timely resolution and a consistently high level of customer service.
- Deliver advanced hardware and workplace technology support via telephone, email and online channels, troubleshooting issues across laptops, mobile devices, meeting room technology and audio-visual services, including escalated matters.
- Act as the primary escalation point for hardware and workplace technology incidents requiring deeper technical investigation
- #J-18808-Ljbffr
Senior Analyst, Deskside Support employer: Bryan Cave Leighton Paisner LLP
Bryan Cave Leighton Paisner LLP (BCLP) is an exceptional employer that fosters a collaborative and inclusive work culture, where employees are encouraged to grow and develop their skills in a dynamic legal environment. With a strong focus on professional development and a commitment to diversity, BCLP offers unique opportunities for meaningful engagement in high-stakes legal matters, particularly in the areas of financial crime and compliance. Located in a vibrant city, the firm provides a supportive atmosphere that values innovation and teamwork, making it an attractive place for those seeking a rewarding career in law.
Contact Details:
Bryan Cave Leighton Paisner LLP Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Senior Analyst, Deskside Support
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Bryan Cave Leighton Paisner LLP values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Bryan Cave Leighton Paisner LLP might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Bryan Cave Leighton Paisner LLP!
✨Direct Apply to Bryan Cave Leighton Paisner LLP
Let's not forget to apply directly through the Bryan Cave Leighton Paisner LLP website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Senior Analyst, Deskside Support
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Bryan Cave Leighton Paisner LLP.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Bryan Cave Leighton Paisner LLP. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Bryan Cave Leighton Paisner LLP
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
