Position(s) I am Applying for
At BCLP, we've built our firm on the foundations of thinking differently. Curious, inquisitive and unbound by tradition, we're building change within our sector and beyond.
It starts with our people, which is why we need a Senior Analyst, Deskside Support to join our team. Reporting to the Manager, Deskside Support, you will have the opportunity to deliver high-quality technology support across the firm. As part of a dynamic, client-focused Technology team, you will provide responsive, professional and proactive support, helping to ensure our colleagues have the tools and services they need to work effectively.
Position overview
- Provide high-quality, customer-focused support, taking ownership of issues and escalating where appropriate to achieve timely resolution.
- Coach and mentor junior team members, sharing knowledge and raising capability across the team.
- Act as an escalation point within the Deskside Support Team
- Champion effective technology adoption and usage as part of the Deskside Support Team.
- Drive continuous improvement in service quality, efficiency and consistency through better processes, documentation and ways of working.
You'llbe responsible for:
- Provide and maintain a high standard of end-user hardware and workplace technology support across BCLP as part of the EMEA Deskside Support Team. This position is based in the London office.
- Act as a visible representative of the Technology Department, delivering high-quality support to UK offices and the wider global business across technology systems, collaboration tools, mobile devices and end-user applications.
- Accurately identify, categorise, prioritise and resolve incidents and service requests, ensuring timely resolution and a consistently high level of customer service.
- Deliver advanced hardware and workplace technology support via telephone, email and online channels, troubleshooting issues across laptops, mobile devices, meeting room technology and audio-visual services, including escalated matters.
- Act as the primary escalation point for hardware and workplace technology incidents requiring deeper technical investigation
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Senior Analyst, Deskside Support employer: Bryan Cave Leighton Paisner LLP
Bryan Cave Leighton Paisner LLP (BCLP) is an exceptional employer that fosters a collaborative and inclusive work culture, where employees are encouraged to grow and develop their skills in a dynamic legal environment. With a strong focus on professional development and a commitment to diversity, BCLP offers unique opportunities for meaningful engagement in high-stakes legal matters, particularly in the areas of financial crime and compliance. Located in a vibrant city, the firm provides a supportive atmosphere that values innovation and teamwork, making it an attractive place for those seeking a rewarding career in law.
Contact Details:
Bryan Cave Leighton Paisner LLP Recruitment Team
